Conference Registration Jobs (NOW HIRING)

Role Overview:

The Conference Registration and Systems Specialist playa central rolein shaping the digital experience behind HHMI conferences and campus operations. This person will lead the design, build, and ongoing management of conference registration websites and related systems that support a seamless, high-quality experience for guests, staff, and partners.

This role is ideal for someone who enjoys combining technology, hospitality, and service excellence. You will help create digital experiences that are intuitive, polished, and operationally effective, while also supporting broader Campus Operations systems and content that strengthen how HHMI welcomes and engages its communities.

This positionreportsto the Campus Operations Systems Experience Product Manager and is based at HHMI's headquarters in Chevy Chase, Maryland. The role follows a hybrid schedule with three in-office days per weekbut will need to stay flexible to supportoperations.

Why This Role Matters:

Behind every successful HHMI conference or campus experience is a digital infrastructure that helps people feel informed, supported, and connected from the start. This role helps ensure that registration systems, hospitality content, and operational tools work together to create that experience.

By building thoughtful registration journeys,maintainingcritical campus-facing content, and supporting system enhancements across Campus Operations, this role directly contributes to how HHMI delivers excellence to scientists, educators, partners, and guests.

Who Thrives in This Role:
This role is well-suited for someone who enjoys being the person who brings structure, clarity, and polish to systems that others rely on. You are both detail-oriented and service-minded. You care about theuserexperience, but you also understand the operational steps behind it.

You may thrive in this role if you:

• Enjoy owning projects from concept through execution and follow-through.

• Can balance technicalsystems workwith hospitality and client service.

• Like collaborating across teams and translating needs into practical solutions.

• Notice friction points and proactively improve processes, tools, and communications.

• Take pride in creating experiences that feel seamless to the end user.

• Arecomfortable managing multiple priorities in an environment where conference and campus needs can shift quickly.

WhatHHMI Provides:

• Mission-Focused Work:Build and enhance digital platforms that support HHMI conferences and campus experiences, directly shaping how scientists, educators, and partners engage with our mission.

• Collaborative Environment:Work closely with colleagues acrossCampus Operations to build systems that support conferences and events across HHMI, helping to create seamless digital experiences that enhance the engagement of thousands of guests each year.

• Competitive Total Rewards Package:Comprehensive healthcare, generous retirement contributions, paid leave, andadditionalprograms that support well-being and professional development.

WhatThis Role Will Do:

Conference Registration & Website Management:

• Own the full lifecycle of conference registration platforms, from design and build through post-event reporting.

• Partnerwithevent leadsto ensure user-friendly, brand-aligned registration experiences.

• Develop andmaintaintraining resources for event stakeholders.

• Design, build, and manage online conference and event registration platforms throughout their full lifecycle, from concept to post-event maintenance and post-event analysis.

• Collaborate with event organizers, eventleads, and technical teams to ensure registration sites meet HHMI requirements and provide a high-quality user experience.

• Provide training, documentation, and ongoing support to HHMI staff on the effective use of registration tools.

Campus Operations Systems & Product Support:

• Partner with COSEPM to enhance system performance, governance, andintegrations.

• Support product launches, user communications, and adoption strategies.

• Analyze system and event data to drive improvements.

• Coordinate with external vendors supporting virtual and on-site systems.

Professional Development and Other Duties:

• Provide graphic design support for conference materials and digital communications that support Campus Services.

• Coordinate day-to-day work of external systems support professionals assisting with virtual conferences, ensuring quality and alignment with HHMI standards.

• Stay current on hospitality and Campus Operations technology trends and pursue ongoing professional development.

• Perform other related duties as assigned.

What you bring:

• Bachelor's degree or equivalent experience.

• Minimum 5 years of hospitality-related or customer service experience.

• Minimum of3 years in hospitality technology, registration systems, or digital engagement platforms.

• Experience with Certain, Delphi, Salesforce, JIRA, or Mews is a plus.

• Experience with sales and cateringdatabasesa plus.

• Familiarity with data privacy and compliance requirements.

• The ability to interact with people at all levels within and outside the Institute.

• Proficiencyin Microsoft Office 365 and project management tools (e.g., Jira, Trello, MS Planner).

• Strong designand web skills: Adobe Photoshop/Illustrator, InDesign, HTML/CSS basics.

• Working knowledge of publishing software such as Quark, InDesign, or equivalent, along with web-media experience in HTML, Dreamweaver, and Flash is strongly recommended.

• Self-directed and capable of exercising independent judgement.

• The ability tomaintaina flexible schedule to accommodate the varying needs of conference center operations.

• Bilingual fluency in English and Spanish, both verbal and written, preferred.

Application Instructions:
To apply, pleasesubmita resume and a brief, one-page cover letter expressing why you are interested in the role andstatinghow your qualifications and experience will support HHMI in its mission.

Physical Requirements:

Remaining in a normal seated or standing position for extended periods of time; reaching and grasping by extending hand(s) or arm(s); dexterity to manipulate objects with fingers, for example using a keyboard; communication skills using the spoken word; ability to see and hear within normal parameters; ability to move about workspace. The position requires mobility, including the ability to move materials weighing up to several pounds (such as a laptop computer or tablet).

Personswith disabilities may be able to perform the duties of this position with reasonable accommodation. Requests for reasonable accommodation will be evaluated on an individual basis.

Please Note:

This job description sets forth the job's principal duties, responsibilities, and requirements; it should not be construed as an exhaustive statement, however. Unless they begin with the word "may," the Essential Duties and Responsibilities described above are "essential functions" of the job, as defined by the Americans with Disabilities Act.#LI-RK1