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Concierge Manager Jobs (NOW HIRING)

The St. James

Concierge (2444)

Bethesda, MD · On-site

$19/hr

The concierge team will work directly for the Concierge Manager and General Manager of The St. James Performance Club. Key Responsibilities: * Provide the highest level of customer service to members ...

The St. James

Concierge (2444)

Bethesda, MD

$19/hr

The concierge team will work directly for the Concierge Manager and General Manager of The St. James Performance Club. Key Responsibilities: * Provide the highest level of customer service to members ...

Seaport Hotel

Concierge

Boston, MA · On-site

$16.75 - $21.75/hr

You will report directly to the Concierge Manager with indirect reports to the Guest Services Manager on Duty and the Director of Guest Services. Schedule Requirements The operation is 24 hours a day ...

Downtown Ford Sacramento

Concierge - PI

Sacramento, CA

$16.90 - $19/hr

Communicating customer concerns, requests, or service-related needs to the Concierge Manager * Maintaining a high level of professionalism and customer service at all times * Completing vehicle pick ...

Seaport Hotel

Concierge

Boston, MA · On-site

$33.75/hr

You will report directly to the Concierge Manager with indirect reports to the Guest Services Manager on Duty and the Director of Guest Services. Schedule Requirements The operation is 24 hours a day ...

Downtown Ford Sacramento

Concierge - PI

Sacramento, CA

$16.90 - $19/hr

Communicating customer concerns, requests, or service-related needs to the Concierge Manager * Maintaining a high level of professionalism and customer service at all times * Completing vehicle pick ...

Downtown Ford of Sacramento

Concierge - PI

Sacramento, CA · On-site

$16.90 - $19/hr

Communicating customer concerns, requests, or service-related needs to the Concierge Manager * Maintaining a high level of professionalism and customer service at all times * Completing vehicle pick ...

CoralTree Hospitality

Concierge

Boston, MA

$16.75 - $21.75/hr

You will report directly to the Concierge Manager with indirect reports to the Guest Services Manager on Duty and the Director of Guest Services. Schedule Requirements The operation is 24 hours a day ...

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How much do concierge manager jobs pay per hour?

As of May 31, 2026, the average hourly pay for concierge manager in the United States is $23.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Concierge Manager, and why are they important?

To thrive as a Concierge Manager, you need a solid background in hospitality management, customer service, and problem-solving, often supported by a degree or relevant certifications in hospitality. Familiarity with property management systems, reservation software, and guest relationship management tools is essential. Exceptional interpersonal skills, attention to detail, and the ability to remain calm under pressure help you deliver memorable guest experiences and lead teams effectively. These skills and qualities are critical for ensuring guest satisfaction, efficient operations, and upholding the reputation of the establishment.

How does a Concierge Manager typically collaborate with other departments to enhance guest experiences?

As a Concierge Manager, you’ll frequently work closely with front desk staff, housekeeping, and guest services teams to ensure seamless guest experiences. Collaboration involves communicating guest preferences, arranging special requests, and coordinating with local vendors for reservations or activities. This role often requires proactive problem-solving and regular meetings with department heads to address guest feedback and improve service delivery. Building strong interdepartmental relationships is key to anticipating guest needs and delivering personalized service.

What does a Concierge Manager do?

A Concierge Manager oversees the concierge team in hotels, luxury residences, or resorts, ensuring guests receive exceptional service. Their responsibilities include managing guest requests, coordinating reservations, recommending local attractions, and handling special arrangements. They also train staff, resolve guest issues, and maintain high standards of hospitality. Concierge Managers play a crucial role in enhancing guest experiences and ensuring satisfaction throughout their stay.

What is the difference between Concierge Manager vs Front Desk Supervisor?

Concierge ManagerFront Desk Supervisor
Oversees concierge services, manages guest requests, and coordinates with various departmentsSupervises front desk staff, handles check-ins/outs, and manages guest inquiries at the reception
Requires customer service skills, hospitality knowledge, and often experience in guest servicesRequires customer service skills, hospitality experience, and staff management abilities
Works primarily in hotels, resorts, or luxury establishmentsWorks mainly at hotel front desks, resorts, or hospitality venues

Both roles focus on guest service in hospitality settings, but the Concierge Manager emphasizes personalized guest experiences and service coordination, while the Front Desk Supervisor manages daily front desk operations and staff supervision.

What cities are hiring for Concierge Manager jobs? Cities with the most Concierge Manager job openings:
What are the most commonly searched types of Concierge jobs? The most popular types of Concierge jobs are:
Who are the top companies hiring for Concierge Manager jobs? The top employers for Concierge Manager jobs are:
What states have the most Concierge Manager jobs? States with the most job openings for Concierge Manager jobs include:
Concierge Manager jobs near you
Infographic showing various Concierge Manager job openings in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Temporary. Highlights an 21% Physical, and 79% Remote job distribution, with an average salary of $48,758 per year, or $23.4 per hour.

National Online Sales Concierge Manager

DR Horton

Arlington, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

D.R. Horton rating

7.5

Company rating: 7.5 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

32nd of 77 rated construction

Job description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high-quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc. is currently looking for an National Online Sale Concierge Manager. The right candidate is responsible for building and leading the centralized national Online Sales Concierge (OSC) function to deliver consistent, high-quality digital customer service experiences across all markets. This role drives hiring, training, onboarding, and performance excellence for the national OSC team while maintaining strong alignment with field operations.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Build, lead, and manage a centralized national Online Sales Concierge team
  • Establish the Online Sales Concierge function by defining service standards, operating models, workflows, and best practices
  • Partner with Corporate Marketing Strategy and Marketing Technology teams to align digital campaigns, lead routing, customer engagement tools, and performance metrics
  • Collaborate with regional and division leadership to support market-specific needs, expansion efforts, and demand fluctuations while maintaining national consistency
  • Oversee OSC hiring, training, onboarding, and ongoing development to ensure readiness, scalability, and service excellence
  • Manage national campaigns by forecasting demand, adjusting staffing models, and coordinating surge support to maintain service levels and response times
  • Monitor customer experience, conversion performance, and operational KPIs, using insights to drive continuous improvement and optimization
  • Develop and maintain clear communication frameworks, playbooks, and reporting to ensure transparency, alignment, and best practice sharing across the organization
  • Support change management initiatives related to new tools, processes, or customer engagement strategies impacting online sales and concierge operations
  • Contribute to long-term strategy and planning for digital customer engagement, online sales support, and scalable service delivery models
  • Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
  • Ability to travel overnight

Supervisory Responsibilities
  • May have supervisory responsibilities

Qualifications
Education and/or Experience
  • Bachelor's degree in Marketing, Business, Communications, or a related field, or equivalent professional experience
  • 5+ years of experience in customer experience, online sales, contact center, digital engagement, or related functions
  • 2+ years of experience leading or managing teams, programs, or centralized operations
  • Experience leading national or multi-market customer engagement or concierge teams
  • Champions a customer-first mindset and consistently drives service quality, responsiveness, and satisfaction
  • Translates strategy into scalable operations, balancing national consistency with market-specific needs
  • Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
  • Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision and peripheral vision
  • The noise level is generally moderate

Preferred Qualifications
  • Background in digital marketing, lead management, CRM, or marketing technology platforms
  • Experience supporting growth, market expansion, or high-volume campaign environments

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
  • Medical, Dental and Vision
  • 401(K)
  • Employee Stock Purchase Plan
  • Flex Spending Accounts
  • Life & Disability Insurance
  • Vacation, Sick, Personal Time and Company Holidays
  • Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeopleToo

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