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Concierge Manager Jobs (NOW HIRING)

Downtown Ford of Sacramento

Concierge - PI

Sacramento, CA · On-site

$16.90 - $19/hr

Communicating customer concerns, requests, or service-related needs to the Concierge Manager * Maintaining a high level of professionalism and customer service at all times * Completing vehicle pick ...

The St. James

Concierge (2444)

Bethesda, MD

$19/hr

The concierge team will work directly for the Concierge Manager and General Manager of The St. James Performance Club. Key Responsibilities: * Provide the highest level of customer service to members ...

Seaport Hotel

Concierge

Boston, MA · On-site

$16.75 - $21.75/hr

You will report directly to the Concierge Manager with indirect reports to the Guest Services Manager on Duty and the Director of Guest Services. Schedule Requirements The operation is 24 hours a day ...

The St. James

Concierge (2444)

Bethesda, MD · On-site

$19/hr

The concierge team will work directly for the Concierge Manager and General Manager of The St. James Performance Club. Key Responsibilities: * Provide the highest level of customer service to members ...

Downtown Ford Sacramento

Concierge - PI

Sacramento, CA · On-site

$16.90 - $19/hr

Communicating customer concerns, requests, or service-related needs to the Concierge Manager * Maintaining a high level of professionalism and customer service at all times * Completing vehicle pick ...

Seaport Hotel

Concierge

Boston, MA · On-site

$33.75/hr

You will report directly to the Concierge Manager with indirect reports to the Guest Services Manager on Duty and the Director of Guest Services. Schedule Requirements The operation is 24 hours a day ...

Downtown Ford Sacramento

Concierge - PI

Sacramento, CA

$16.90 - $19/hr

Communicating customer concerns, requests, or service-related needs to the Concierge Manager * Maintaining a high level of professionalism and customer service at all times * Completing vehicle pick ...

Stratton Amenities

Lead Concierge

Houston, TX

$17 - $18/hr

The Lead Concierge works closely with property management and Stratton Amenities leadership to uphold service expectations, coach team members, and ensure consistent execution of front desk ...

CoralTree Hospitality

Concierge

Boston, MA

$16.75 - $21.75/hr

You will report directly to the Concierge Manager with indirect reports to the Guest Services Manager on Duty and the Director of Guest Services. Schedule Requirements The operation is 24 hours a day ...

Stratton Amenities

Lead Concierge

Orlando, FL

$18 - $19/hr

Facilitate communication between the property manager and the concierge team * Exceed expectations by providing anticipatory service and smooth accommodation * Address resident concerns and ...

Stratton Amenities

Lead Concierge

Langhorne, PA · On-site

$18 - $19/hr

Facilitate communication between the property manager and the concierge team * Exceed expectations by providing anticipatory service and smooth accommodation * Address resident concerns and ...

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Concierge Manager information

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$14

$23

$37

How much do concierge manager jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for concierge manager in the United States is $23.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Concierge Manager, and why are they important?

To thrive as a Concierge Manager, you need a solid background in hospitality management, customer service, and problem-solving, often supported by a degree or relevant certifications in hospitality. Familiarity with property management systems, reservation software, and guest relationship management tools is essential. Exceptional interpersonal skills, attention to detail, and the ability to remain calm under pressure help you deliver memorable guest experiences and lead teams effectively. These skills and qualities are critical for ensuring guest satisfaction, efficient operations, and upholding the reputation of the establishment.

What qualifications do I need to be a concierge?

To become a concierge, candidates typically need a high school diploma or equivalent, strong customer service skills, and excellent communication abilities. Experience in hospitality, tourism, or customer service is often preferred, and some roles may require knowledge of local attractions or languages.

What is the role of a concierge manager?

A concierge manager oversees the concierge staff and operations in a hospitality or residential setting, ensuring guest or resident needs are met efficiently. They coordinate services such as reservations, transportation, and local recommendations, often requiring strong customer service skills and knowledge of local amenities. The role may involve managing schedules, training staff, and maintaining high service standards.

What is the difference between Concierge Manager vs Front Desk Supervisor?

Concierge ManagerFront Desk Supervisor
Oversees concierge services, manages guest requests, and coordinates with various departmentsSupervises front desk staff, handles check-ins/outs, and manages guest inquiries at the reception
Requires customer service skills, hospitality knowledge, and often experience in guest servicesRequires customer service skills, hospitality experience, and staff management abilities
Works primarily in hotels, resorts, or luxury establishmentsWorks mainly at hotel front desks, resorts, or hospitality venues

Both roles focus on guest service in hospitality settings, but the Concierge Manager emphasizes personalized guest experiences and service coordination, while the Front Desk Supervisor manages daily front desk operations and staff supervision.

How much is the salary of a concierge?

The average salary of a concierge varies by location and experience but typically ranges from $30,000 to $60,000 per year. Concierge managers, who oversee guest services and coordinate with staff, often earn higher salaries, sometimes exceeding $70,000 annually with additional benefits.

What does a Concierge Manager do?

A Concierge Manager oversees the concierge team in hotels, luxury residences, or resorts, ensuring guests receive exceptional service. Their responsibilities include managing guest requests, coordinating reservations, recommending local attractions, and handling special arrangements. They also train staff, resolve guest issues, and maintain high standards of hospitality. Concierge Managers play a crucial role in enhancing guest experiences and ensuring satisfaction throughout their stay.

How does a Concierge Manager typically collaborate with other departments to enhance guest experiences?

As a Concierge Manager, you’ll frequently work closely with front desk staff, housekeeping, and guest services teams to ensure seamless guest experiences. Collaboration involves communicating guest preferences, arranging special requests, and coordinating with local vendors for reservations or activities. This role often requires proactive problem-solving and regular meetings with department heads to address guest feedback and improve service delivery. Building strong interdepartmental relationships is key to anticipating guest needs and delivering personalized service.

Is concierge a difficult job?

Concierge managers oversee guest services and coordinate requests, requiring strong communication, problem-solving, and organizational skills. The job can be demanding due to high customer expectations, irregular hours, and the need to handle diverse tasks efficiently.
What cities are hiring for Concierge Manager jobs? Cities with the most Concierge Manager job openings:
What are the most commonly searched types of Concierge jobs? The most popular types of Concierge jobs are:
Who are the top companies hiring for Concierge Manager jobs? The top employers for Concierge Manager jobs are:
What states have the most Concierge Manager jobs? States with the most job openings for Concierge Manager jobs include:
Concierge Manager jobs near you
Community Concierge, Manager On Duty

Community Concierge, Manager On Duty

YMCA of Metropolitan Chicago

Chicago, IL • On-site

$16.60 - $18/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it's through health and wellbeing, early education, violence prevention, or one of our other programs and services. We're looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support - individuals like you!
The Community Concierge, Manager on Duty will support the concierge team at the local Community Hub and provide best-in-class levels of customer service and experiences. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA.
Pay range is $16.60-$18.00 per hour, Seeking candidates bilingual in English and Spanish
Looking for Help: Early Weekday Mornings (6a-11a) Weekday evenings (4p-9p) Weekend evenings (2p-7p)
Our staff is the Y's greatest asset. Our teams provide valuable skills, knowledge, and passion that is essential to the contribution and positive impact in our communities, which is why we offer Y employees numerous perks and benefits, including:
  • Competitive salaries reflecting your skills and experience.
  • Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership.
  • Generous PTO and paid holidays, with flexible work hours for work-life balance.
  • 403(b) plan with company contributions for eligible employees after 2 years of service.
  • Continuous learning opportunities through workshops and training programs.
  • Supportive work environment valuing diversity, equity, and inclusion.
  • Discounts on programs, employee assistance programs, and company-sponsored events.

Scope of Responsibilities
  • Serve as Manager on Duty and provide operational leadership, including front-desk operations, attendance, and administration
  • Greet community members and guests and make them feel welcome and engaged
  • Monitor Community Hub for safety and service interventions and serve as first responder for emergency situations
  • Answer phones and email inquiries
  • Actively manage customer transactions and resolve opportunities and address concerns
  • Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times and record maintenance issues for resolution
  • Anticipate individuals' needs in order to accommodate them and provide an exceptional customer experience
  • Maintain inventory of supplies and order new stock, as needed

Requirements
  • At least 18 years of age
  • Earned high school diploma or GED
  • Ability to work flexible hours, weekends, and/or holidays, as needed
  • Bilingual in English/Spanish preferred
  • Top-notch verbal, written, and interpersonal communication skills
  • Must work weekends
  • Willingness and ability to complete all mandatory YMCA training and certifications, along with ongoing or additional training as assigned by the supervisor, within established timeframe.

Child Abuse Prevention - Support the YMCA's commitment to child abuse prevention by:
  • Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
  • Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
  • Reporting any suspicious behavior and violation of policy and procedures to your supervisor
  • Completing all child abuse prevention training as required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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