Concierge Manager Jobs (NOW HIRING)

Location:1948 Double Double Drive, Franklin, TN

Work Type:

Full-time

Department:

Snyder Operations

Come join our family at In-N-Out Burger!

We have an excellent opportunity for a full time Concierge Event Planner on the Concierge events team in Franklin, TN. This Concierge Event Planner is responsible for the research, planning, and execution of Personal, Corporate, and Philanthropic travel for In-N-Out Burger's Owner and Family. This Associate reports into the Concierge Manager to the President.

This role serves as the planner and primary point of contact for In-N-Out Burger company and personal events, ensuring personalized service, flawless logistics, and proactive problem solving before, during, and after each event. The ideal candidate combines luxury hospitality standards with exceptional event management expertise, strong communication skills, and a customer-first mindset.

• Provide concierge, white glove level service in planning and on-site/off-site execution
• Research and coordinate travel arrangements ensuring that reservations for air travel, car rentals, and overnight accommodations are accurate and that itineraries and instructions are communicated in a timely manner.
• Analyze services provided by various vendors and provide recommendation as appropriate.
• With guidance from the Concierge Manager, problem solve and make decisions utilizing policies, procedures, and business plans
• Work with the Concierge events team to plan 50+ events per year
• Collaborate and partner with the Events Teams as well as cross-functional teams in striving for successful high-quality events
• Collaborate with team members in providing the highest-level of service and support
• Research destinations, locations, and points of interest including resorts, hotels, campsites, and other accommodations as well as activities and transportation
• Develop and create trip presentations from research, collaborating with Concierge Manager throughout
• On-site or off-site support and concierge level service extended to family members/VIPs
• Create itinerary, travel documents, and operations plans
• Administrative tracking including logistics, flight & travel logs, digital itineraries, budgeting, forecasting, and reconciliation.
• Office location: Franklin, TN
• Nights, Weekends, and Holiday availability required
• Travel: 30%-40% travel, including overnight hotel stays, both domestic and international travel
• On-call availability for travel changes and modifications
• Excellent Benefits, to include Medical, Dental, Vision, Life Insurance, FSA’s, 401(k)/Profit Sharing Plan, Adoption Assistance, Education Reimbursement, Supplemental Health Plans and Pet Insurance

• 5+ years experience as a Luxury Event Planner, Executive Personal Assistant, Travel Planner, Executive event support, or Concierge service
• Experience managing executive-level, customer-facing, or VIP events
• Polished verbal and written communication, problem solving, and detail oriented thinking/skills
• Positive attitude, excellent follow-through, and strong communication skills
• Exceptional customer service traits in handling VIP/Executive Family members requiring high touch reservation assistance
• Executive presence and professionalism
• White glove customer service mindset
• Ability to travel both domestically and internationally, 30-40% of the year
• Software proficiency in: Microsoft Office Suite, Teams, O365, Concur, Asana, Saber, and Event management software.

• Must be able to stand and walk for long periods of time during events
• Must be able to lift up to 50 pounds at times
• Must be able to work a variety of hours in order to accommodate events

In-N-Out Burger was founded in 1948 by Harry and Esther Snyder in Baldwin Park, California, and remains privately owned and operated. Under the direction of the Snyder family, the company has opened restaurants throughout California, Nevada, Arizona, Utah, Texas, Oregon, Colorado, Washington and Tennessee. In-N-Out Burger’s menu has remained the same since 1948, and we have maintained a simple philosophy – serve only the highest quality product, prepare it in a clean and sparkling environment, and serve it in a warm and friendly manner. We have built a reputation for fresh, made-to-order foods prepared and served by friendly, well trained Associates.

In-N-Out Burger offers a competitive salary and comprehensive benefits package. We are an Equal Opportunity Employer by choice. Should there be a need, In-N-Out Burger will provide reasonable accommodation to complete the interview process upon request.