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Concierge Manager Jobs (NOW HIRING)

Life Time

The Membership Concierge Leader will embody a growth mindset, desire to develop professionally, and ambition to advance into a General Manager role. This role requires excellent leadership, excellent ...

Aramark

Concierge Manager

Saint Louis Park, MN

$60K - $68K/yr

Manage Reservations for Conference Rooms and Visitor Workspaces * Partner with office leadership to confirm and modify reservations for the floor. Use EMS to send confirmation emails for the ...

NakedMD

Concierge Representative

Newport Beach, CA

$20 - $25/hr

You will collaborate closely with studio teams and report directly to the Concierge Manager, contributing to individual and team targets for appointment conversion, membership enrollment, and call ...

NakedMD

Concierge Representative

Newport Beach, CA · On-site

$20 - $25/hr

You will collaborate closely with studio teams and report directly to the Concierge Manager, contributing to individual and team targets for appointment conversion, membership enrollment, and call ...

Aramark

Concierge Manager

Saint Louis Park, MN · On-site

$60K - $68K/yr

Manage Reservations for Conference Rooms and Visitor Workspaces * Partner with office leadership to confirm and modify reservations for the floor. Use EMS to send confirmation emails for the ...

Aramark

Concierge Manager

Saint Louis Park, MN

$60K - $68K/yr

Manage Reservations for Conference Rooms and Visitor Workspaces * Partner with office leadership to confirm and modify reservations for the floor. Use EMS to send confirmation emails for the ...

NakedMD

Concierge Representative

Newport Beach, CA · On-site

$20 - $25/hr

You will collaborate closely with studio teams and report directly to the Concierge Manager, contributing to individual and team targets for appointment conversion, membership enrollment, and call ...

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Concierge Manager information

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How much do concierge manager jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for concierge manager in the United States is $23.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Concierge Manager, and why are they important?

To thrive as a Concierge Manager, you need a solid background in hospitality management, customer service, and problem-solving, often supported by a degree or relevant certifications in hospitality. Familiarity with property management systems, reservation software, and guest relationship management tools is essential. Exceptional interpersonal skills, attention to detail, and the ability to remain calm under pressure help you deliver memorable guest experiences and lead teams effectively. These skills and qualities are critical for ensuring guest satisfaction, efficient operations, and upholding the reputation of the establishment.

What qualifications do I need to be a concierge?

To become a concierge, candidates typically need a high school diploma or equivalent, strong customer service skills, and excellent communication abilities. Experience in hospitality, tourism, or customer service is often preferred, and some roles may require knowledge of local attractions or languages.

What is the role of a concierge manager?

A concierge manager oversees the concierge staff and operations in a hospitality or residential setting, ensuring guest or resident needs are met efficiently. They coordinate services such as reservations, transportation, and local recommendations, often requiring strong customer service skills and knowledge of local amenities. The role may involve managing schedules, training staff, and maintaining high service standards.

What is the difference between Concierge Manager vs Front Desk Supervisor?

Concierge ManagerFront Desk Supervisor
Oversees concierge services, manages guest requests, and coordinates with various departmentsSupervises front desk staff, handles check-ins/outs, and manages guest inquiries at the reception
Requires customer service skills, hospitality knowledge, and often experience in guest servicesRequires customer service skills, hospitality experience, and staff management abilities
Works primarily in hotels, resorts, or luxury establishmentsWorks mainly at hotel front desks, resorts, or hospitality venues

Both roles focus on guest service in hospitality settings, but the Concierge Manager emphasizes personalized guest experiences and service coordination, while the Front Desk Supervisor manages daily front desk operations and staff supervision.

How much is the salary of a concierge?

The average salary of a concierge varies by location and experience but typically ranges from $30,000 to $60,000 per year. Concierge managers, who oversee guest services and coordinate with staff, often earn higher salaries, sometimes exceeding $70,000 annually with additional benefits.

What does a Concierge Manager do?

A Concierge Manager oversees the concierge team in hotels, luxury residences, or resorts, ensuring guests receive exceptional service. Their responsibilities include managing guest requests, coordinating reservations, recommending local attractions, and handling special arrangements. They also train staff, resolve guest issues, and maintain high standards of hospitality. Concierge Managers play a crucial role in enhancing guest experiences and ensuring satisfaction throughout their stay.

How does a Concierge Manager typically collaborate with other departments to enhance guest experiences?

As a Concierge Manager, you’ll frequently work closely with front desk staff, housekeeping, and guest services teams to ensure seamless guest experiences. Collaboration involves communicating guest preferences, arranging special requests, and coordinating with local vendors for reservations or activities. This role often requires proactive problem-solving and regular meetings with department heads to address guest feedback and improve service delivery. Building strong interdepartmental relationships is key to anticipating guest needs and delivering personalized service.

Is concierge a difficult job?

Concierge managers oversee guest services and coordinate requests, requiring strong communication, problem-solving, and organizational skills. The job can be demanding due to high customer expectations, irregular hours, and the need to handle diverse tasks efficiently.
What cities are hiring for Concierge Manager jobs? Cities with the most Concierge Manager job openings:
What are the most commonly searched types of Concierge jobs? The most popular types of Concierge jobs are:
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Concierge Manager jobs near you
Membership Concierge Manager

Membership Concierge Manager

Life Time, Inc.

Johns Creek, GA • On-site

Full-time

Posted 5 days ago

Life Time rating

6.6

Company rating: 6.6 out of 10

Based on 379 frontline employees who took The Breakroom Quiz

22nd of 61 rated gym and leisure clubs

Job description

Position Summary
The Membership Concierge Leader delivers a best-in-class experience for all members and guests through leadership of the Membership Concierge Team. You will build and participate in a culture which delivers excellence in the guest experience, service execution and member retention as aligned with our premium brand. In this role, you will leverage your expertise to drive a team creating value-based relationships connecting members and guests to programs and services which help meet their healthy way of life goals. This position will serve as the right hand to the Club General Manager, connecting all in-center departments to ensure seamless operations, partnership and member engagement. The Membership Concierge Leader will embody a growth mindset, desire to develop professionally, and ambition to advance into a General Manager role. This role requires excellent leadership, excellent communication skills, and a deep commitment to enhancing the member experience while aiding in the success of the entire club.
Job Duties/Responsibilities
  • Regularly participates in Life Time's classes, activities, events and programming
  • Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally
  • Leads in zone by exemplifying service excellence and being a member connectivity specialist
  • Encourages team members to exceed their own expectations and aim for higher performance
  • Onboard and certify team members - Cast to perfection and certify to exhaustion
  • Provides guidance, help, coaching, and feedback to enhance member engagement
  • Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency
  • Functional pro in executing business protocols including new member acquisition, existing member retention and new member connectivity

Minimum Required Qualifications
This position requires a high level of skill related to written and verbal communication, customer service, service recovery, business planning, management of processes, expense and revenue tracking, team building and sales.
Education:
  • High School Diploma or Equivalent

Years of Experience:
  • 3+ years of managerial experience
  • 3+ years of customer service experience
  • 3+ years of sales experience
  • 3+ years of achieving budget goals

Licenses / Certifications / Registrations:
  • CPR/AED certification required within 30 days of hire

Preferred Qualifications:
  • Bachelor's or Associate's degree
  • Hospitality management or similar degree/certification
  • Fitness related experience including PT or Group Fitness certification
  • Superior time management skills
  • Ability to prioritize tasks
  • Adapts to change and innovation
  • Experience with Microsoft Dynamics CRM and Microsoft Office Suite

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

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