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Concierge Manager Jobs (NOW HIRING)

Medpace

Patient Concierge Manager

Denver, CO · On-site

$125 - $150/hr

Job Summary The Patient Concierge Manager will join Medpace to lead a team working to establish and cultivate this new global service offering. This service directly supports the patient in their ...

The St. James

Concierge (4715)

Springfield, VA · On-site

$16.25 - $21/hr

James manager, and follow-up on issues derived from those comments. • Collaborate with the Concierge Manager to order department supplies. • Answer phones in a pleasant and friendly manner. Take ...

In-N-Out Burger

Concierge Event Planner

Franklin, TN · On-site

$15.25 - $19.75/hr

This Associate reports into the Concierge Manager to the President. This role serves as the planner and primary point of contact for In-N-Out Burger company and personal events, ensuring personalized ...

The St. James

Concierge (4715)

Springfield, VA · On-site

$16.25 - $21/hr

James manager, and follow-up on issues derived from those comments. · Collaborate with the Concierge Manager to order department supplies. · Answer phones in a pleasant and friendly manner. Take ...

Yellowstone Club, LLC

$60 - $80/hr

Manage all facets of Member and guest tracking in relation to staff and software. * Manage all ... Updates Concierge Handbook and Mountain Access Concierge Manual on a routine basis. * Maintain ...

New

Medpace, Inc.

Patient Concierge Manager

Denver, CO · On-site

$100K - $150K/yr

Job Summary The Patient Concierge Manager will join Medpace to lead a team working to establish and cultivate this new global service offering. This service directly supports the patient in their ...

Medpace, Inc.

Patient Concierge Manager

Denver, CO · Hybrid

$100K - $150K/yr

Job Summary The Patient Concierge Manager will join Medpace to lead a team working to establish and cultivate this new global service offering. This service directly supports the patient in their ...

Inside Real Estate

Manager - Concierge

Murray, UT · On-site +1

$50K/yr

The Concierge Manager, Concierge PRO is responsible for leading and developing a team of Concierge and Senior Concierge professionals to deliver exceptional customer service and operational ...

NakedMD

Patient Experience Concierge

Costa Mesa, CA · On-site

$20 - $25/hr

You will collaborate closely with studio teams and report directly to the Concierge Manager, contributing to individual and team targets for appointment conversion, membership enrollment, and call ...

NakedMD

Patient Experience Concierge

Costa Mesa, CA · On-site

$20 - $25/hr

You will collaborate closely with studio teams and report directly to the Concierge Manager, contributing to individual and team targets for appointment conversion, membership enrollment, and call ...

NakedMD

Patient Experience Concierge

Costa Mesa, CA · On-site

$20 - $25/hr

You will collaborate closely with studio teams and report directly to the Concierge Manager, contributing to individual and team targets for appointment conversion, membership enrollment, and call ...

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Concierge Manager information

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How much do concierge manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for concierge manager in the United States is $23.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.52 per hour, depending on experience, location, and employer.

What does a concierge manager do?

A Concierge Manager oversees the concierge team in hotels, luxury residences, or resorts, ensuring guests receive exceptional service. Their responsibilities include managing guest requests, coordinating reservations, recommending local attractions, and handling special arrangements. They also train staff, resolve guest issues, and maintain high standards of hospitality. Concierge Managers play a crucial role in enhancing guest experiences and ensuring satisfaction throughout their stay.

What are the key skills and qualifications needed to thrive as a concierge manager?

To thrive as a Concierge Manager, you need a solid background in hospitality management, customer service, and problem-solving, often supported by a degree or relevant certifications in hospitality. Familiarity with property management systems, reservation software, and guest relationship management tools is essential. Exceptional interpersonal skills, attention to detail, and the ability to remain calm under pressure help you deliver memorable guest experiences and lead teams effectively. These skills and qualities are critical for ensuring guest satisfaction, efficient operations, and upholding the reputation of the establishment.

How does a concierge manager typically collaborate with other departments to enhance guest experiences?

As a Concierge Manager, you’ll frequently work closely with front desk staff, housekeeping, and guest services teams to ensure seamless guest experiences. Collaboration involves communicating guest preferences, arranging special requests, and coordinating with local vendors for reservations or activities. This role often requires proactive problem-solving and regular meetings with department heads to address guest feedback and improve service delivery. Building strong interdepartmental relationships is key to anticipating guest needs and delivering personalized service.

What is the difference between Concierge Manager vs Front Desk Supervisor?

Concierge ManagerFront Desk Supervisor
Oversees concierge services, manages guest requests, and coordinates with various departmentsSupervises front desk staff, handles check-ins/outs, and manages guest inquiries at the reception
Requires customer service skills, hospitality knowledge, and often experience in guest servicesRequires customer service skills, hospitality experience, and staff management abilities
Works primarily in hotels, resorts, or luxury establishmentsWorks mainly at hotel front desks, resorts, or hospitality venues

Both roles focus on guest service in hospitality settings, but the Concierge Manager emphasizes personalized guest experiences and service coordination, while the Front Desk Supervisor manages daily front desk operations and staff supervision.

How much do concierge managers make?

Concierge managers typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and the size of the establishment. They often oversee staff, coordinate guest services, and require strong communication and organizational skills. Salaries can vary based on the hospitality environment and additional certifications held.

Is being a concierge manager a difficult job?

Concierge managers oversee guest services and coordinate requests in hospitality settings, requiring strong communication, problem-solving, and organizational skills. The job can be demanding due to high customer expectations, irregular hours, and the need to handle multiple tasks simultaneously.

What cities are hiring for Concierge Manager jobs?

Cities with the most Concierge Manager job openings:

What are the most commonly searched types of Concierge jobs?

The most popular types of Concierge jobs are:

Who are the top companies hiring for Concierge Manager jobs?

The top employers for Concierge Manager jobs are:

What states have the most Concierge Manager jobs?

States with the most job openings for Concierge Manager jobs include:

Concierge Manager jobs near you
Infographic showing various Concierge Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $48,758 per year, or $23.4 per hour.

Patient Concierge Manager

Medpace

Denver, CO • On-site

$125 - $150/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Medpace rating

8.6

Company rating: 8.6 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

16th of 75 rated research

Job description

Job Summary

The Patient Concierge Manager will join Medpace to lead a team working to establish and cultivate this new global service offering. This service directly supports the patient in their journey of participating in a clinical trial through coordinating travel logistics on their behalf and reimbursing any out‑of‑pocket expenses. The goal is to provide a positive experience for the patient by easing the financial burden and coordination effort when traveling from their home to clinic. This position will be responsible for establishing and overseeing start‑to‑finish functions and process for the department to ensure premier level of customized patient care and service.

They will manage project assignments and personnel, ensure scope of project bids are aligned with protocol and patient population, present service capabilities to potential clients, coordinate cross‑functional interaction and workflow, develop financial tracking and reporting tools, oversee technology enhancements and integration, streamline vendor procedures, evaluate and implement process improvements, and hire and train new staff.

Responsibilities
  • Generate start‑to‑finish workflow guidelines and training materials
  • Assign staff to projects and manage department personnel
  • Review protocol and visit schedule for new project bids; ensure scope is aligned with expected need and patient population
  • Present service capabilities and defend bids to potential clients
  • Coordinate and streamline internal cross‑functional procedures as well as with external vendors
  • Develop financial tracking and reporting tools
  • Ensure all vendor invoices are received monthly and entered into accounting system for payment
  • Coordinate with Medpace Travel and Finance regarding spend and payment account funding
  • Responsible to ensure technology enhancements and integrations are implemented within necessary timelines
  • Evaluate department processes for potential process improvement and implement appropriate workflow development
  • Assess staff capacity in relation to potential award pipeline; establish short‑term and long‑term department staffing plan; hire and train new staff
  • Maintain effective and efficient communication
  • May be responsible for other projects and responsibilities as assigned
  • Some evening and or weekend work for patient travel emergency assistance
Qualifications
  • Bachelor’s degree
  • Minimum 5 years’ experience in a patient travel and payment service
  • Experience managing other personnel and/or department
  • Knowledge and experience of global travel logistics, infrastructure and cost drivers
  • Knowledge of the pharmaceutical clinical research industry and how participation in clinical trials affects patients, as well as clarity on the benefits of this support
  • Prior experience of working within a clinical research/healthcare setting
  • Spanish speaking is a bonus, however not essential
  • Effective time management skills, with a strong ability to manage multiple projects and timelines
  • Computer literacy and knowledge of Microsoft Office products (e.g., Word, Excel, Power Point)
  • Determined and enthusiastic to embrace an opportunity within a new service
  • Team‑player with a positive attitude and genuine love to support patients
Compensation

A target salary range of $100,000 - $150,000 with potential for bonus awards. Your compensation will be based on your skills and experience.

Medpace offers the following benefits for full‑time positions: medical, dental, vision, 401(k), vacation policy, sick days, paid holidays, work from home flexibility, short‑term disability, long‑term disability, health savings and flexible savings accounts, life and AD&D insurance, pet insurance, and reimbursement for travel expenses (including food and gas allowance, rental cars, and hotel accommodations).

Applications will be accepted on an ongoing basis. For more details, please discuss with your recruiter.

EO/AA Employer M/F/Disability/Vets

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What Medpace employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Medpace

Sourced by ZipRecruiter

Medpace is a globally recognized clinicial contract research organization (CRO) based in Cincinnati, OH, in the United States. Established in 1992, it operates in the healthcare sector, providing scientifically-driven outsourcing solutions for the development of drugs and medical devices. It offers comprehensive services like full-service clinical development services, regulatory affairs management, clinical pharmacology, data management, statistical analysis, and medical writing. By applying a scientifically-driven, therapeutically-focused, and patient-centric approach, Medpace's mission is to accelerate the global development of safe and effective medical therapies.

Industry

Medical equipment and supplies manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Cincinnati, OH, US

Year founded

1992

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