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Concierge Manager Jobs (NOW HIRING)

NakedMD

Concierge Representative

Newport Beach, CA · On-site

$20 - $25/hr

You will collaborate closely with studio teams and report directly to the Concierge Manager, contributing to individual and team targets for appointment conversion, membership enrollment, and call ...

NakedMD

Concierge Representative

Newport Beach, CA

$20 - $25/hr

You will collaborate closely with studio teams and report directly to the Concierge Manager, contributing to individual and team targets for appointment conversion, membership enrollment, and call ...

JLL

Concierge Coordinator

Bellevue, WA · On-site

$17.50 - $22.50/hr

Support the Concierge Manager as needed to meet the needs of clients and partners * Provide assistance and direction according to customer requests, appropriately handling queries from employees ...

Jones Lang LaSalle IP, Inc.

Concierge Coordinator

Bellevue, WA · On-site

$17.50 - $22.50/hr

Support the Concierge Manager as needed to meet the needs of clients and partners * Provide assistance and direction according to customer requests, appropriately handling queries from employees ...

Inside Real Estate

Manager - Concierge

Murray, UT · On-site +1

$50K/yr

The Concierge Manager, Concierge PRO is responsible for leading and developing a team of Concierge and Senior Concierge professionals to deliver exceptional customer service and operational ...

Medpace, Inc.

Patient Concierge Manager

Denver, CO · On-site

$100K - $150K/yr

Job Summary The Patient Concierge Manager will join Medpace to lead a team working to establish and cultivate this new global service offering. This service directly supports the patient in their ...

NakedMD

Concierge Representative

Newport Beach, CA · On-site

$20 - $25/hr

You will collaborate closely with studio teams and report directly to the Concierge Manager, contributing to individual and team targets for appointment conversion, membership enrollment, and call ...

The St. James

Concierge (2444)

Bethesda, MD · On-site

$19/hr

James manager, and follow-up on issues derived from those comments. * Collaborate with the member experience Manager to order department supplies. * Answer phones in a pleasant and friendly manner.

In-N-Out Burgers

Concierge Event Planner

Franklin, TN · On-site

This Associate reports into the Concierge Manager to the President. This role serves as the planner and primary point of contact for In-N-Out Burger company and personal events, ensuring personalized ...

Air Methods

Manager Concierge

Lihue, HI

$55K - $83K/yr

Job Summary The Concierge Manager is responsible for staffing and managing a group of activity and concierge desks within a set territory in a fabulous vacation destination. Will spend at least 70 ...

Blue Hawaiian Helicopters

Manager Concierge

Lihue, HI · On-site

$55K - $83K/yr

Overview Job Summary The Concierge Manager is responsible for staffing and managing a group of activity and concierge desks within a set territory in a fabulous vacation destination. Will spend at ...

Air Methods

Manager Concierge

Lihue, HI

$55K - $83K/yr

Job Summary The Concierge Manager is responsible for staffing and managing a group of activity and concierge desks within a set territory in a fabulous vacation destination. Will spend at least 70 ...

Air Methods

Manager Concierge

Lihue, HI

Overview Job Summary The Concierge Manager is responsible for staffing and managing a group of activity and concierge desks within a set territory in a fabulous vacation destination. Will spend at ...

Downtown Ford Sacramento

Concierge - PI

Sacramento, CA · On-site

$16.90 - $19/hr

Communicating customer concerns, requests, or service-related needs to the Concierge Manager * Maintaining a high level of professionalism and customer service at all times * Completing vehicle pick ...

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Concierge Manager information

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How much do concierge manager jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for concierge manager in the United States is $23.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.52 per hour, depending on experience, location, and employer.

Is being a concierge manager a difficult job?

Concierge managers oversee guest services and coordinate requests in hospitality settings, requiring strong communication, problem-solving, and organizational skills. The job can be demanding due to high customer expectations, irregular hours, and the need to handle multiple tasks simultaneously.

What are the key skills and qualifications needed to thrive as a concierge manager?

To thrive as a Concierge Manager, you need a solid background in hospitality management, customer service, and problem-solving, often supported by a degree or relevant certifications in hospitality. Familiarity with property management systems, reservation software, and guest relationship management tools is essential. Exceptional interpersonal skills, attention to detail, and the ability to remain calm under pressure help you deliver memorable guest experiences and lead teams effectively. These skills and qualities are critical for ensuring guest satisfaction, efficient operations, and upholding the reputation of the establishment.

What is the difference between Concierge Manager vs Front Desk Supervisor?

Concierge ManagerFront Desk Supervisor
Oversees concierge services, manages guest requests, and coordinates with various departmentsSupervises front desk staff, handles check-ins/outs, and manages guest inquiries at the reception
Requires customer service skills, hospitality knowledge, and often experience in guest servicesRequires customer service skills, hospitality experience, and staff management abilities
Works primarily in hotels, resorts, or luxury establishmentsWorks mainly at hotel front desks, resorts, or hospitality venues

Both roles focus on guest service in hospitality settings, but the Concierge Manager emphasizes personalized guest experiences and service coordination, while the Front Desk Supervisor manages daily front desk operations and staff supervision.

What does a concierge manager do?

A Concierge Manager oversees the concierge team in hotels, luxury residences, or resorts, ensuring guests receive exceptional service. Their responsibilities include managing guest requests, coordinating reservations, recommending local attractions, and handling special arrangements. They also train staff, resolve guest issues, and maintain high standards of hospitality. Concierge Managers play a crucial role in enhancing guest experiences and ensuring satisfaction throughout their stay.

How much do concierge managers make?

Concierge managers typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and the size of the establishment. They often oversee staff, coordinate guest services, and require strong communication and organizational skills.

How does a concierge manager typically collaborate with other departments to enhance guest experiences?

As a Concierge Manager, you’ll frequently work closely with front desk staff, housekeeping, and guest services teams to ensure seamless guest experiences. Collaboration involves communicating guest preferences, arranging special requests, and coordinating with local vendors for reservations or activities. This role often requires proactive problem-solving and regular meetings with department heads to address guest feedback and improve service delivery. Building strong interdepartmental relationships is key to anticipating guest needs and delivering personalized service.

How do you become a concierge manager?

To become a concierge manager, candidates typically need several years of experience in hospitality or customer service roles, along with strong communication and organizational skills. A relevant high school diploma or higher education is often required, and some employers prefer candidates with certifications in hospitality management or related fields. Leadership abilities and familiarity with hotel or service industry software can also be beneficial.
What cities are hiring for Concierge Manager jobs? Cities with the most Concierge Manager job openings:
What are the most commonly searched types of Concierge jobs? The most popular types of Concierge jobs are:
What states have the most Concierge Manager jobs? States with the most job openings for Concierge Manager jobs include:
Concierge Manager jobs near you
Infographic showing various Concierge Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $48,758 per year, or $23.4 per hour.

Concierge Representative

NakedMD

Newport Beach, CA • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision

Re-posted 11 days ago

Job description

NakedMD is a leading medical aesthetics and wellness brand, renowned for delivering personalized services and memberships to clients seeking premium care. Based at our Newport Beach headquarters, our centralized call center is the heart of patient engagement, ensuring every interaction reflects our commitment to excellence and discretion.
As a Concierge Representative, you will play a pivotal role in shaping the patient experience, acting as the first point of contact and guiding individuals through their aesthetic and wellness journey. You will collaborate closely with studio teams and report directly to the Concierge Manager, contributing to individual and team targets for appointment conversion, membership enrollment, and call quality.
Key responsibilities include:
  • Handle inbound and outbound patient communications via phone, text, and digital messaging, providing prompt and professional responses.
  • Deliver accurate information on services, pricing, memberships, and promotions, guiding patients through treatment options.
  • Schedule, reschedule, and confirm appointments across multiple locations, coordinating complex treatment plans and managing calendars with studio teams.
  • Send reminders and confirmations to minimize no-shows, and conduct proactive outreach for reactivation, follow-ups, check-ins, and promotional campaigns.
  • Follow up on unclosed inquiries and consultations, driving appointment conversion and membership enrollment.
  • Document all interactions and outbound activity in the CRM/practice management system, maintaining meticulous records.
  • Present and explain membership options, ensuring patients understand the value and benefits of NakedMD offerings.
  • Stay current on all services and promotions, maintaining HIPAA-compliant handling of patient information at all times.
  • Escalate complex concerns and clinical questions to the Concierge Manager, and actively contribute to continuous improvement in call handling and patient engagement.

Requirements
Required Qualifications:
  • High school diploma
  • Onsite in Newport Beach
  • 1-3 years of call center experience
  • Experience using a CRM to document customer or patient interactions
  • Experience using scheduling software to book, reschedule, and confirm appointments
  • Experience using a consultative, non-pressure approach to convert inquiries into booked appointments or memberships
  • HIPAA knowledge and experience handling patient information in a HIPAA-compliant manner
  • Authorized to work in the United States
  • Open Availability to work Friday and Saturday shifts as part of a Monday-Saturday schedule; 5 days a week Full-time.
  • Part time employees: Friday and Saturday + 1 weekday ( 3 days a week) non-negotiable availability
Preferred Qualifications:
  • Background in medical spa, healthcare, luxury retail, or hospitality settings
  • Experience meeting individual performance targets such as conversion, sales, or quality metrics in a customer contact role
  • Experience using BLVD (Boulevard) for CRM, scheduling, or practice management
  • Bilingual proficiency in any language

Benefits
  • Competitive hourly compensation of $20-$25 per hour
  • Comprehensive health insurance including medical, dental, and vision coverage
  • Employee discounts on NakedMD services and memberships
  • Opportunities for professional development and training
  • Supportive, team-oriented work environment at our Newport Beach headquarters
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About NakedMD

Sourced by ZipRecruiter

Industry

Outpatient health care

Company size

51 - 200 Employees

Headquarters location

Newport Beach, CA, US

Year founded

2022

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