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Tribalco

Computer Support Specialist V

Austin, TX · On-site

Computer Support Specialist V Location: Transformation and Training Command (T2COM) Austin, Texas Status: Full-Time FLSA Category: Exempt Tribalco is actively seeking an experienced and highly ...

Tribalco

Computer Support Specialist V

Austin, TX

Computer Support Specialist V Location: Transformation and Training Command (T2COM) Austin, Texas Status: Full-Time FLSA Category: Exempt Tribalco is actively seeking an experienced and highly ...

CYNET SYSTEMS

Computer Support Specialists

Albany, NY · On-site

$27 - $28/hr

Job Overview: Pay Range: $27hr - $28hr Requirement/Must Have: * Strong verbal and written communication skills. * Excellent working knowledge of Microsoft Office, specifically Outlook, Access, Word ...

E-Logic INC

Computer Support Specialist

Houston, TX · On-site

Client support for personnel assigned to AFSFC Detachment 3. Services provided by the contractor can be broken into two segments, directed network support and customer service. As Defense Information ...

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How much do computer support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for computer support in the United States is $23.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.68 per hour, depending on experience, location, and employer.

What is a computer support specialist?

Computer support specialists are professionals who help individuals and organizations troubleshoot and resolve technical issues related to computer hardware, software, and networks. They provide assistance to users by diagnosing problems, guiding them through solutions, and sometimes repairing or upgrading equipment. These specialists may work in-person, over the phone, or via remote desktop tools, ensuring that users can use their technology effectively and efficiently.

What are the key skills and qualifications needed to thrive as a computer support specialist?

To thrive as a Computer Support Specialist, you need strong technical troubleshooting skills, knowledge of operating systems and hardware, and often a relevant associate degree or certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure timely and accurate technical support, leading to higher user satisfaction and efficient IT operations.

What are the most common challenges faced by computer support professionals when assisting non-technical users?

One of the main challenges for Computer Support professionals is communicating technical information in a way that non-technical users can easily understand. This often requires patience, strong interpersonal skills, and the ability to quickly assess a user's level of familiarity with technology. Additionally, support staff must troubleshoot a wide range of hardware and software issues, sometimes remotely, which can make diagnosing problems more complex. Balancing multiple support requests and prioritizing urgent issues are also key aspects of the role.

What is the difference between Computer Support vs Network Technician?

AspectComputer SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches, network maintenance
Industry UsageIT support, customer service, small to medium businessesTelecommunications, large enterprise networks, data centers

Computer Support and Network Technician roles both involve technical skills, but Computer Support focuses on troubleshooting hardware and software issues for end-users, while Network Technicians specialize in maintaining and configuring network infrastructure. Both roles often require similar certifications and are essential in IT environments, but they serve different operational needs.

How do you become a computer support specialist?

To become a computer support specialist, individuals typically need a high school diploma or equivalent, along with technical knowledge of computer hardware, software, and operating systems. Many employers prefer candidates with postsecondary education or certifications such as CompTIA A+; strong problem-solving and communication skills are also important. Gaining experience through internships or entry-level IT roles can help build relevant skills for this career.
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Computer Support jobs near you
Infographic showing various Computer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,988 per year, or $23.6 per hour.

Computer Support Specialist V

Tribalco

Austin, TX • On-site

Full-time

Re-posted 14 days ago

Job description

Description
Position Title:
Computer Support Specialist V
Location:
Transformation and Training Command (T2COM) Austin, Texas
Status:
Full-Time
FLSA Category:
Exempt
Tribalco is actively seeking an experienced and highly motivated Computer Support Specialist V to join our team in Austin, TX supporting the U.S. Army's Transformation and Training Command (T2COM). In this position, the successful candidate will provide Service Desk functions as described below.
Key Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.
  • Configure authorized end user and network devices, to include computers, printers, laptops, scanners, and other hardware.
  • Configure bulk authorized end user and network devices, to include computers, printers, laptops, scanners, and other hardware
  • Provide local touch labor services, to include installation, troubleshooting, and software updates; security updates; vendor patches (service packs, service releases), etc., when electronic application means do not exist
  • Provide local touch labor services, to include installation, troubleshooting, and repair
  • Other duties as assigned

Desired Skills
  • Ability to organize, prioritize and meet deadlines
  • Capable of conveying complex information in a simplistic manner
  • Strong critical thinking and problem- solving skills
  • Strong self-starter requiring minimal supervision
  • Able to take proactive measures to prevent problems rather than reactive by nature
  • Strong verbal and written communication to effectively express concepts, plans, and proposals
  • Must be a U.S. Citizen

Required Qualifications
  • Bachelor's Degree in Computer Science, Information Technology, or related discipline (preferred)
  • 5+ years of experience as a computer technician providing desktop support.
  • Must possess and maintain an IA/IT Level I baseline certification (IAT I) IAW AR 25-2 and DoDI 8500.01/DoDI 8510.01-based processes, as well as an IAT II certification IAW DoD 8570.01-M.
  • Security + CE

Clearance
  • This position requires an active SECRET clearance

Compensation
  • Compensation is competitive and is commensurate with experience.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
  • Tribalco is an equal opportunity employer.

About Our Company:
Tribalco is a global systems integrator providing C5ISR and tactical survival, rescue, and safety systems to military, federal civilian, and commercial customers around the world. Since 2004, Tribalco has delivered and supported innovative technologies that protect our nation from evolving cyber threats and improve the safety and survivability of our armed forces and critical infrastructure.
Tribalco is a CMMI® Level 3 appraised organization and ISO 9001:2015 certified enterprise. As a named NSA CSfC Trusted Integrator, Tribalco is at the forefront of technology advancement in engineering and deploying NSA compliant solutions that enable customers to securely access and share classified data across commercial networks, often in extremely challenging environments.
Tribalco is headquartered in Maryland and maintains offices, warehouse operations, and points of presence in Florida, New Mexico, South Korea, Germany, the Middle East, and Africa. For additional information, please visit tribalco.com.

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