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Computer Support Technician Jobs in Iowa (NOW HIRING)

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Deskside Support Technician

Cedar Rapids, IA · On-site

$19.75 - $25.25/hr

Deskside Support Technician Location: Cedar Rapids, IA Duration: Contract (6 to 12 + months) ROLE AND RESPONSIBILITIES Perform varying degrees of problem analysis and resolution of software and ...

Landus Cooperative

IT Support Technician - Level 2

Early, IA · On-site

$19.25 - $26.50/hr

Summary: The IT Support Technician is responsible for providing hands-on and remote IT support ... S./B.A.) in Computer Science, Information Technology, or a related field is preferred. * An ...

Landus

IT Support Technician - Level 2

Early, IA · On-site

$19.25 - $26.50/hr

Summary: The IT Support Technician is responsible for providing hands-on and remote IT support ... S./B.A.) in Computer Science, Information Technology, or a related field is preferred. * An ...

Landus

IT Support Technician - Level 2

Early, IA · On-site

$19.25 - $26.50/hr

The IT Support Technician is responsible for providing hands-on and remote IT support across Landus ... S./B.A.) in Computer Science, Information Technology, or a related field is preferred. * An ...

Landus

IT Support Technician - Level 2

Humboldt, IA · On-site

$20.75 - $28.25/hr

The IT Support Technician is responsible for providing hands-on and remote IT support across Landus ... S./B.A.) in Computer Science, Information Technology, or a related field is preferred. * An ...

Landus

IT Support Technician - Level 2

Humboldt, IA · On-site

$20.75 - $28.25/hr

Summary: The IT Support Technician is responsible for providing hands-on and remote IT support ... S./B.A.) in Computer Science, Information Technology, or a related field is preferred. * An ...

Landus

IT Support Technician - Level 1

Des Moines, IA

$21 - $28.75/hr

The IT Support Technician is responsible for supporting all technology-related interfaces for ... S./B.A.) in Computer Science, Information Technology, or a related field is preferred. * An ...

Landus

IT Support Technician - Level 1

Des Moines, IA · On-site

$21 - $28.75/hr

The IT Support Technician is responsible for supporting all technology-related interfaces for ... S./B.A.) in Computer Science, Information Technology, or a related field is preferred. * An ...

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All JobsComputer Support Technician JobsComputer Support Technician Jobs in Iowa

Computer Support Technician information

See Iowa salary details

$13

$22

$36

How much do computer support technician jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for computer support technician in Iowa is $22.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $25.05 per hour, depending on experience, location, and employer.

Is computer support a good career?

Computer support technicians help users troubleshoot hardware and software issues, often working in IT departments or service centers. The role offers steady employment, opportunities for certifications like CompTIA A+ or Network+, and can lead to advanced IT positions. It is suitable for individuals interested in technology and problem-solving with a typical schedule of standard business hours.

What is the difference between Computer Support Technician vs Network Support Specialist?

AspectComputer Support TechnicianNetwork Support Specialist
CertificationsA+ Certification, CompTIA ITF+CCNA, CompTIA Network+
Work EnvironmentHelp desks, onsite support, user devicesNetwork infrastructure, servers, routers
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, large enterprises, data centers

While both roles involve technical support, Computer Support Technicians primarily assist end-users with hardware and software issues, whereas Network Support Specialists focus on maintaining and troubleshooting network infrastructure. The roles often overlap in certifications and work environments, but their core responsibilities differ based on the scope of support provided.

What are the key skills and qualifications needed to thrive as a computer support technician?

To thrive as a Computer Support Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking basics, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help technicians effectively assist users and resolve technical issues. These skills and qualities are crucial for minimizing downtime, ensuring user satisfaction, and maintaining efficient IT operations.

What is a computer support technician?

A computer support technician helps individuals and businesses set up computer networks or systems and troubleshoot issues. Their duties require excellent problem-solving and communication skills, which are useful when dealing with clients with less technical knowledge. Educational requirements vary, but an associate or bachelor’s degree in computer science or a related field is desirable. Software companies such as Oracle and Microsoft provide additional certifications that increase marketability as a job seeker. Some positions involve working hands-on with computer equipment. Hours are generally full-time, though some computer support technicians work on an on-call basis.

What are some common challenges computer support technicians face, and how can they effectively address them?

Computer Support Technicians often encounter challenges such as troubleshooting complex hardware or software issues under time constraints, addressing a wide range of user skill levels, and managing multiple support requests simultaneously. To effectively address these challenges, it's important to prioritize tasks, use systematic diagnostic approaches, and develop strong communication skills to explain solutions clearly to users. Continuous learning and staying updated on the latest technology trends also help technicians resolve issues efficiently and provide excellent service.
More about Computer Support Technician jobs
What are popular job titles related to Computer Support Technician jobs in Iowa? For Computer Support Technician jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Computer Support Technician jobs in Iowa look for? The top searched job categories for Computer Support Technician jobs in Iowa are:
What are popular job titles related to Computer Support Technician jobs in IA? For Computer Support Technician jobs in IA, the most frequently searched job titles are:
Computer Support Technician jobs near you
Infographic showing various Computer Support Technician job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,012 per year, or $22.1 per hour.

Deskside Support Technician

Pomeroy Technologies

Council Bluffs, IA • On-site

$19 - $24/hr

Full-time

Re-posted 11 days ago

Job description

Job Title: Level 1 Desktop Technician
Qualifications:
Required:
  • US citizen or Lawful Permanent Resident
  • High School Diploma or equivalent
  • 1-3 years of experience in IT support or related field supporting clients on site in a corporate environment
  • Proficiency in troubleshooting laptops, desktops, printers, and other peripherals
  • Strong knowledge of Microsoft Office applications and client-specific software
  • Familiarity with Active Directory, Workstation OS (Windows 10/11)
  • Experience with remote desktop connectivity tools such as Microsoft RDP, Bomgar, or other Remote Assistance
  • Basic understanding of network protocols, including TCP/IP and wireless connections
  • CompTIA A+ certification
  • Audio/Visual (A/V) experience a plus
  • Excellent communication skills, both written and verbal
  • Ability to work independently and as part of a team
  • Strong problem-solving skills and attention to detail

Responsibilities:
  • Provide phone and in-person technical support for users, addressing issues related to email, computer operating systems, desktop applications, and other deployed or developed applications
  • Serve as the first point of contact for IT support requests, ensuring timely resolution or escalation
  • Troubleshoot and resolve hardware, software, and peripheral issues in a hybrid work environment
  • Document support requests and resolutions using an IT Service Management (ITSM) solution such as ServiceNow
  • Install, configure, and troubleshoot Microsoft operating systems, Office 365 applications, Microsoft Teams, and client-specific software
  • Set up and maintain workstation components, including network cards, sound cards, video cards, printers, scanners, and video teleconferencing equipment
  • Manage IT asset deployment and retrieval, including laptops and mobile devices, during employee onboarding and offboarding
  • Provision multi-factor authentication (MFA) solutions
  • Perform root cause analysis and generate requested reports from ServiceNow
  • Participate in an after-hours support rotation as needed
  • Provide Audio/Visual (A/V) support for meetings, conferences, and briefings
  • Assist with configuration management, including deployments, imaging, and provisioning
  • Software distribution
  • Maintain IT asset management, tracking, and inventory control

Physical Requirements:
  • Must be able to lift up to 40 lbs
  • Must be able to stand or walk for extended periods of time
  • Must be able to walk up and down stairs or ramps
  • Must be able to kneel and work under desks or in confined spaces

Soft Skills:
  • Dependability and proactive work ethic
  • Ability to work with strong personalities and meet customer expectations
  • Coachable and responsive to feedback from leadership

Team player with a positive attitude
Physical and Mental Demands
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mental Demands
While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.
#LI-JM1
  • Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.
  • Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
  • Must possess exceptional written and verbal communication skills (in English).

  • Ability to quickly learn and acquire expertise in client's custom applications.
  • Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen.
  • Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered.
  • Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.
  • Team player who is invested in and strives to maximize team/department performance.

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