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Computer Support Specialist Jobs in Alberta (NOW HIRING)

Finning

Technology Support Specialist

Edmonton, AB · On-site

Finning Canada is looking for a SITECH Technology Support Advisor to become a trusted technical expert supporting industry-leading SITECH, Trimble, and Caterpillar technology solutions. In this ...

Gilead

IT Support Engineering Specialist

Edmonton, AB · On-site

Join Gilead and help create possible, together. IT Support Engineering Specialist Role Overview The ... Computer Science or related discipline is preferred * 5 years of relevant experience in technical ...

Ice Western

Business Solutions Specialist

Calgary, AB · On-site

Configure, test, and support ERP modules and integrations * Troubleshoot ERP-related issues and ... Post-secondary education in Business, Information Technology, Computer Science, or a related field

Walgreens

Inventory Specialist

Edmonton, AB · On-site

$22.38 - $25.18/hr

... and supporting photographs of each vehicle. In addition, by using a system of priorities, the ... Basic computer proficiency, with the ability to operate handheld devices preferred * Strong ...

Aveva

Technical Specialist

Calgary, AB · On-site

Support database migration activities related to the specialist domain. * Deliver training to ... A Bachelor's degree in software or Electrical Engineering or a Computer Science degree with a ...

HUB

Billing Specialist

Lethbridge, AB

To do it, we believe in supporting each other, because great work happens when people come together ... Proficiency in windows-based computer systems Why Join HUB? * An exceptional, welcoming, and ...

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All JobsComputer Support Specialist JobsComputer Support Specialist Jobs in Alberta

Computer Support Specialist information

See Alberta salary details

$11

$22

$37

How much do computer support specialist jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for computer support specialist in Alberta is $22.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.48 per hour, depending on experience, location, and employer.

What is the average salary of IT support specialist in the US?

The average salary of a Computer Support Specialist in the US is approximately $55,000 to $60,000 per year, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. The role often involves troubleshooting hardware and software issues, providing technical support, and maintaining computer systems.

Is helpdesk a good entry level IT job?

A helpdesk role is considered a common entry-level position for aspiring Computer Support Specialists, providing foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It often requires basic knowledge of operating systems, networking, and support tools, and can serve as a stepping stone to more advanced IT roles.

What is a computer support specialist?

A computer support specialist helps users and organizations troubleshoot and resolve hardware and software issues. They often provide technical assistance via phone, email, or in person, and may use tools like remote access software. Certifications such as CompTIA A+ can enhance job prospects in this field.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

What are Computer Support Specialists?

Computer Support Specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing computer systems and networks. They provide technical support either directly to end users or to other IT staff within an organization. Their duties can include resolving hardware and software issues, installing and configuring technology, and offering guidance on best practices for computer usage. Computer Support Specialists play a critical role in ensuring the smooth operation of technology within businesses and households.

What Is a Computer Support Specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a Computer Support Specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges Computer Support Specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.

What qualifications do I need for IT support?

Computer Support Specialists typically need a high school diploma or equivalent, with many employers preferring postsecondary education or certifications such as CompTIA A+ or Network+. Strong problem-solving skills, knowledge of operating systems, hardware, and basic networking, as well as good communication abilities, are essential for success in IT support roles.
More about Computer Support Specialist jobs
What job categories do people searching Computer Support Specialist jobs in Alberta look for? The top searched job categories for Computer Support Specialist jobs in Alberta are:
What cities in Alberta are hiring for Computer Support Specialist jobs? Cities in Alberta with the most Computer Support Specialist job openings:
What are popular job titles related to Computer Support Specialist jobs in AB? For Computer Support Specialist jobs in AB, the most frequently searched job titles are:
Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Alberta as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $46,279 per year, or $22.2 per hour.

Application Support Specialist

Whitecap Resources, Inc.

Calgary, AB • Remote

Full-time

Posted 3 days ago

New

Job description

Whitecap Resources Inc. is a leading Canadian energy company committed to delivering reliable returns to shareholders through the responsible development of oil and natural gas assets in the Western Canadian Sedimentary Basin. With a strong track record of profitable growth and a sustainable dividend, Whitecap delivers long-term value to investors, supported by investment-grade financial strength.

Since September 2009, Whitecap has experienced remarkable growth, increasing production from 850 boe/d to over 365,000 boe/d. We have unconventional and conventional assets exclusively focused in Western Canada and the asset base includes the Weyburn EOR Project. As a majority owner and operator of the Weyburn EOR Project, annually we safely sequester approximately 1.5 million tonnes of CO2 making it a unique project within our portfolio. We currently employ 1,200 people, including our valued contract staff.

At Whitecap, our corporate culture is entrepreneurial. We strive to create a culture of purpose and integrity where initiative and innovation are encouraged and valued. Our corporate philosophy allows us to develop skills, collaborate alongside our teammates, and ultimately have a fulfilling career.

Position Overview

Whitecap Resources is seeking an experienced Application Support Specialist to support and enhance a portfolio of engineering and business applications used across the organization. This role serves as the primary technical and functional resource for critical engineering systems including Mosaic, Quorum Execute, Computer Modelling Group (CMG) applications, and Microsoft SharePoint.
Working closely with Engineering, Geoscience, and Business Systems teams, the successful candidate will ensure applications are reliable, secure, integrated, and positioned to meet evolving business needs. This position combines application administration, user support, vendor coordination, system integration, and continuous improvement responsibilities.

Key Responsibilities

Engineering Application Portfolio Support

  • Serve as the primary support resource for engineering applications including Mosaic, Quorum Execute, CMG, and related technical systems.

  • Provide Tier 2/3 support for application, data, process, and user-related issues.

  • Troubleshoot application performance issues and work with vendors and infrastructure teams to resolve complex problems.

  • Coordinate and execute application upgrades, patches, testing, and deployments.

  • Maintain system configurations and ensure application environmentsremainstable and supported.

  • Act as a liaison between business users, vendors, and technical teams to resolve issues and deliver enhancements.

Application Lifecycle & Continuous Improvement

  • Own the operational lifecycle of assigned applications from implementation through ongoing support and retirement.

  • Evaluate and recommend improvements to application functionality, integrations, and business processes.

  • Collaborate with stakeholders to gather requirements andidentifyopportunities to increase efficiency and user adoption.

  • Develop andmaintainapplication documentation, support procedures, andknowledgearticles.

  • Support software licensing, budgeting, and vendor management activities.

SharePoint Administration & Collaboration

  • Assistin the design of departmental SharePoint sites, document libraries, permissions, and content structures.

  • Promoteadoptionof Microsoft 365 collaboration tools and best practices.

Virtualized Application Delivery

  • Support applications delivered through Remote Desktop Services (RDS), Citrix, or other virtualized environments.

  • Troubleshoot access, performance, and user experience issues in coordination with infrastructure teams.

  • Assistin ensuring reliable and secure application delivery across the organization.

Qualifications & Experience

  • 7+ years of experience supporting enterprise business or engineering applications.

  • Experience supporting upstream oil and gas applications and workflows.

  • Hands-on experience with Mosaic, Quorum Execute, CMG, or other petroleum engineering or reservoir management applications.

  • Experience administering application security, licensing, configurations, and user access.

  • Experience supporting application upgrades, implementations, and vendor relationships.

  • Experience supporting SharePoint Online or SharePoint-based collaboration solutions.

  • Experience supporting applications in RDS, Citrix, or similar virtualized environments.

Knowledge, Skills & Abilities

  • Strong troubleshooting, analytical, and problem-solving skills.

  • Ability to manage multiple priorities and support requests in a fast-paced environment.

  • Excellent communication and stakeholder management skills.

  • Strongcustomer-serviceorientation with a focus on practical business solutions.

  • Demonstrated ability to work independently and take ownership of outcomes.

  • Strong organizational skills and attention to detail.

  • Ability to translate technical concepts into business-friendly language.

  • Commitment to continuous learning and improvement.

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