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Community Engagement Program Manager Jobs (NOW HIRING)

Oak Park

Community Engagement Manager

Oak Park, IL · On-site

Develop and lead community engagement programs that strengthen relationships between the police ... Manage the police department's social media presence, ensuring active and effective engagement with ...

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Community Engagement Program Manager information

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How much do community engagement program manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for community engagement program manager in the United States is $70,523.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $86,000.00 per year, depending on experience, location, and employer.

What does a community engagement program manager do?

A Community Engagement Program Manager is responsible for developing, implementing, and overseeing programs that connect organizations with the communities they serve. They build relationships with community members, coordinate outreach initiatives, and gather feedback to ensure that programs meet local needs. Additionally, they collaborate with stakeholders, manage volunteers, and assess the effectiveness of engagement strategies. Their goal is to foster positive relationships and encourage active community participation.

What is the difference between Community Engagement Program Manager vs Community Outreach Coordinator?

AspectCommunity Engagement Program ManagerCommunity Outreach Coordinator
CredentialsBachelor's degree in communications, public relations, or related field; experience in community programsBachelor's degree; experience in outreach or public relations preferred
Work EnvironmentStrategic planning, program development, stakeholder engagementEvent organization, direct community interaction, outreach activities
Employer & IndustryNonprofits, government agencies, corporations with community initiatives

The Community Engagement Program Manager focuses on developing and managing long-term community programs and partnerships, while the Community Outreach Coordinator handles direct outreach activities and event execution. Both roles require strong communication skills and community knowledge, but the Program Manager typically works on strategic planning, whereas the Outreach Coordinator is more involved in day-to-day community interactions.

What are the key skills and qualifications needed to thrive as a community engagement program manager, and why are they important?

To thrive as a Community Engagement Program Manager, you need expertise in project management, stakeholder engagement, and a background in public relations or social sciences, often supported by a relevant degree. Familiarity with CRM systems, event management software, and data analysis tools is typically expected. Exceptional interpersonal skills, cultural competence, and strong written and verbal communication make candidates stand out in this role. These skills are vital for building trust, fostering positive relationships, and ensuring the successful implementation of community-focused initiatives.

What are some common challenges faced by community engagement program managers, and how can they effectively overcome them?

Community Engagement Program Managers often encounter challenges such as building trust with diverse stakeholders, managing conflicting priorities, and ensuring meaningful participation from community members. To overcome these hurdles, it's important to maintain open and transparent communication, actively listen to community feedback, and adapt engagement strategies to meet the unique needs of different groups. Successful managers also collaborate closely with internal teams and external partners to align objectives and leverage resources, ensuring that programs remain inclusive and impactful.
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What cities are hiring for Community Engagement Program Manager jobs? Cities with the most Community Engagement Program Manager job openings:
What are the most commonly searched types of Community Engagement Program jobs? The most popular types of Community Engagement Program jobs are:
What states have the most Community Engagement Program Manager jobs? States with the most job openings for Community Engagement Program Manager jobs include:
What job categories do people searching Community Engagement Program Manager jobs look for? The top searched job categories for Community Engagement Program Manager jobs are:
Community Engagement Program Manager jobs near you
Infographic showing various Community Engagement Program Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $70,523 per year, or $33.9 per hour.

Program Manager, Customer & Community Engagement

SailPoint Technologies Holdings, Inc.

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

We're looking for a Customer & Community Engagement Program Manager to design and scale community engagement programs that activate customers, deepen customer relationships and retention, and drive long-term customer value. This role is responsible for building programs, experiences, and engagement systems that drive repeat participation, peer-to-peer problem-solving, and turn customer engagement into measurable business impact.
This role goes beyond traditional community management. You won't simply manage a community- you'll launch and evolve a modern customer engagement ecosystem. You'll architect and lead programs that energize our customer base, including webinars, events, technical community advocacy initiatives, and scalable engagement campaigns that give customers compelling reasons to return, participate, and grow with us over time.
You'll sit within the Customer Experience & Enablement team and work cross-functionally with Customer Success, Developer Relations, Product, and Marketing to ensure our engagement efforts support customer activation, retention, product adoption, and customer insight generation. We're looking for someone with a strong program management and marketing mindset who can blend strategy, experimentation, and execution to build programs customers genuinely value.
What You'll Do
Program Strategy & Execution
  • Own the strategy, design, and execution of community engagement programs across channels (webinars, events, forums, community blogs, and more)
  • Build and scale structured programs, including:
  • Super user program
  • User-generated content campaigns
  • Technical advocacy initiatives
  • Learning & career development programs
  • Design repeatable participation loops that drive ongoing engagement (not one-time events)
  • Continuously evaluate and evolve program formats to maximize impact and scalability

Events & Webinar Ownership (End-to-End)
  • Own a scaled webinar and events program (content planning, speaker management, promotion, execution, and follow-up)
  • Build a consistent event cadence aligned to community and business priorities
  • Convert event participation into ongoing community engagement and contribution
  • Ensure events are integrated into broader community programs (not standalone moments)

Engagement & Lifecycle Strategy
  • Define what meaningful engagement looks like and how it supports business goals
  • Identify and activate high-potential members and emerging community leaders
  • Create pathways for members to deepen participation over time (attendee → contributor → advocate)
  • Experiment with new approaches to engagement, including AI-enabled and scalable formats
  • Translate community engagement into deeper learning opportunities by seamlessly connecting users to formal training and certification in Identity University

Activation & Campaign Integration
  • Design community-driven activations (challenges, discussions, campaigns) that support key initiatives
  • Partner with marketing to align community programs with campaigns and product launches
  • Ensure community is an active channel in broader go-to-market efforts

Cross-functional Collaboration
  • Engage with the Customer Success team to develop programs that support customer onboarding, adoption, retention, and advocacy goals
  • Partner with Developer Relations to build a cohesive community experience and complementary engagement programs
  • Collaborate with Product Management to ensure user feedback informs decisions
  • Work with Marketing to ensure that community content and programs align with brand, messaging, and target audiences
  • Build and deploy a cross-functional network of internal Subject Matter Experts and Technical Advocates, leveraging their expertise to champion programs and drive deeper community participation

Measurement & Optimization
  • Define and track KPIs for engagement programs, including:
  • Activation rate
  • Repeat participation
  • Program engagement and contribution
  • Analyze program performance and member behavior to identify what drives retention
  • Make informed decisions on what to scale, iterate, or sunset

What Success Looks Like (First 6 Months)
  • Multiple active programs driving repeat engagement, not just attendance
  • Clear increase in returning and participating community members
  • Events that consistently convert into ongoing community activity
  • A defined and growing group of highly engaged "core" community members

What We're Looking For
  • 4+ years of experience in marketing, program management, or community management
  • Proven track record of building programs from scratch and scaling them
  • Strong understanding of engagement mechanics and user behavior
  • Ability to translate user feedback and data into clear insights and actions
  • Experience working cross-functionally in fast-paced environments
  • Comfortable with ambiguity and motivated to shape and build a function
  • Strong communication and organizational skills

Nice to Have
  • Experience building or scaling a super user, advocacy, or user community program
  • Background in B2B or SaaS environments
  • Familiarity with AI-driven engagement tools or automation strategies

What Sets You Apart
  • You think in systems and loops, not just activities
  • You don't just run programs-you build engines that sustain engagement
  • You're highly proactive and take ownership of outcomes, not just execution

Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.
As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint's differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-max, USD):
$0 - $0.00
Base salaries for employees based in other locations are competitive for the employee's home location.
Benefits Overview
1. Health and wellness coverage: Medical, dental, and vision insurance
2. Disability coverage: Short-term and long-term disability
3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children
5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
6. Financial security: 401(k) Savings and Investment Plan with company matching
7. Time off benefits: Flexible vacation policy
8. Holidays: 8 paid holidays annually
9. Sick leave
10. Parental support: Paid parental leave
11. Employee Assistance Program (EAP) and Care Counselors
12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
13. Health Savings Account (HSA) with employer contribution
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

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