Communications Operations Manager Jobs (NOW HIRING)

To help us do this essential work, The New York Times is hiring a Director, Communications Content & Creative Operations. This is a high-impact role responsible for developing and running the operational architecture of the communications team's content and creative studio. You will oversee the end-to-end content production lifecycle in close collaboration with our communications, brand, storytelling, newsroom and creative teams.

You are a seasoned professional who balances strategy with execution. You will build and run the systems that empower our content and creative teams, manage institutional projects, and cultivate a premier network of external content, creative and operational talent. You have an eye for AI automation and excel at designing and implementing long-term operational improvements while staying engaged in the daily execution details. You are a solutions-oriented professional with exceptional judgment who earns trust through adaptability and a proven ability to deliver results in quick changing environments.

This is a hybrid role based in our New York City headquarters, reporting to the Managing Director of Communications Operations. You can typically expect to come into the office 3 days per week.

Responsibilities:

Content and Creative Pipeline Development and Implementation

• Design, implement and run the communications team's content and creative pipeline to ensure seamless workflows between the communications, brand, storytelling, creative teams and their stakeholders.
• Build and maintain the digital infrastructure and tools necessary to track content development and production, prioritizing AI implementation where possible.
• Lead the teams through the adoption of new platforms and processes, prioritizing and ensuring that our content and creative teams are empowered by operational structures.
• Establish metrics for success, building reports that analyze project outcomes and identify areas for future improvement.
• Collaborate with executive stakeholders to align the content and creative pipeline with broader business goals and brand messaging.

Program Management

• Direct the planning and implementation of complex, cross-functional programs that require a sophisticated understanding of institutional goals.
• Establish metrics for success and build comprehensive after-action reports to identify areas for future improvement.
• Anticipate bottlenecks and resource gaps, providing guidance to keep high-priority initiatives on track.

Freelancer Recruitment, Support, and Management

• Develop and lead a comprehensive strategy for the recruitment and onboarding of freelance talent to support our content and creative needs.
• Build impactful, collaborative relationships with external partners, ensuring they are integrated into the Times' culture and mission.
• Oversee the systems that support the freelancer lifecycle, including contract management, resource allocation, and performance feedback.
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Basic Qualifications:

• 10+ years of direct work experience in program management, creative operations, marketing operations, communications operations within a media or technology environment.
• Proven track record of managing large-scale, multidisciplinary processes and influencing stakeholders at the executive level.
• Mastery of digital content platforms, project management software, and data reporting tools.
• Experience distilling complex operational challenges into actionable strategies.
• Expertise in working under pressure and managing high-volume portfolios with conflicting timelines.
• Maintain rigorous quality control across all project stages, catching inconsistencies in copy, design, and production specs before they reach stakeholders.

Preferred Qualifications:

• Interest in the content and creative processes and design craft, with a desire to build systems and workflows that help teams do their best work. 
• Experience managing video production projects, including coordinating across directors, editors, motion designers, and external vendors to deliver on time and on budget. 
• BA/BS degree required.
• Deep passion for the future of news, media, and the role of independent journalism in society.
• Experience in a global organization with a focus on both digital and in person creative and content production.
• Experience or interest in AI platforms and optimizing workflows to take advantage of them.

#LI-Hybrid 

REQ-020143

Additional Compensation and Benefits
For roles in the U.S., dependent on your role, you may be eligible for variable pay, such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company-matching 401(k) plan, employee stock purchase plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs.
For roles outside of the U.S., information on benefits will be provided during the interview process.