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Command Center Operator Jobs (NOW HIRING)

DK Security, Inc

Call Center Operator

Grand Rapids, MI · On-site

$18/hr

Command Center Operators are an integral part of DK's team! They are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate management team as well as ...

DK Security, Inc

Call Center Operator

Grand Rapids, MI · On-site

$18/hr

Command Center Operators are an integral part of DK's team! They are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate management team as well as ...

ijetconnect

Command Center Analyst

Washington, DC · On-site

... Command Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and ... Standard Operating Procedures (SOPs). * Recognizes crises and initiates coordinates and manages ...

Westgate Resorts

Command Center Officer

Ocoee, FL · On-site

... and operating within Westgate's Emergency Management protocols. This position is ideal for ... command center environments. Success requires focus, teamwork, effective communication, and the ...

Westgate Resorts

Command Center Officer

Ocoee, FL · On-site

... and operating within Westgate's Emergency Management protocols. This position is ideal for ... command center environments. Success requires focus, teamwork, effective communication, and the ...

MARTA

APARC COMM CTR OPR

Atlanta, GA

$37K - $55K/yr

SUMMARY The APARC Command Center Operator performs various tasks to ensure a quality customer experience and the smooth operation of all parking facilities. The Command Center Operator will most ...

Westgate Resorts

Command Center Officer

Ocoee, FL · On-site

... and operating within Westgate's Emergency Management protocols. This position is ideal for ... command center environments. Success requires focus, teamwork, effective communication, and the ...

ijetconnect

Command Center Analyst

Washington, DC

... Command Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and ... Standard Operating Procedures (SOPs). * Recognizes crises and initiates coordinates and manages ...

Westgate Resorts

Command Center Officer

Ocoee, FL · On-site

... and operating within Westgate's Emergency Management protocols. This position is ideal for ... command center environments. Success requires focus, teamwork, effective communication, and the ...

ijetconnect

Command Center Analyst

Washington, DC

... Command Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and ... Standard Operating Procedures (SOPs). * Recognizes crises and initiates coordinates and manages ...

Aurora Innovation

Director, Command Center

Dallas, TX · On-site

Operating at the intersection of human-in-the-loop autonomy, logistics, and real-time operations ... In this role, you will * Lead and scale Command Center operations across multiple teams and ...

RODBAT MANAGEMENT INC

Comsec Operator

Torrance, CA · On-site

$23.34/hr

A Command Center Operator is responsible for managing the operations and response coordination within command centers, such as those in military, law enforcement, or emergency services. These ...

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Command Center Operator information

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How much do command center operator jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for command center operator in the United States is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Command Center Operator vs Security Dispatcher?

AspectCommand Center OperatorSecurity Dispatcher
CredentialsTypically requires security or communication certificationsOften requires security or emergency communication certifications
Work EnvironmentMonitoring security systems, communication with field personnelDispatching security personnel, managing alarms and incidents
Employer & IndustrySecurity firms, corporate security departmentsSecurity companies, law enforcement agencies

Both roles involve monitoring and communication, often requiring similar certifications. The Command Center Operator focuses on overseeing security systems and coordinating responses, while the Security Dispatcher primarily dispatches personnel and manages incident reports. They are closely related, with overlapping skills but different primary responsibilities within security operations.

What are the key skills and qualifications needed to thrive as a Command Center Operator, and why are they important?

To thrive as a Command Center Operator, you need strong analytical skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in security or emergency response. Familiarity with security monitoring software, alarm systems, CCTV, and communication platforms is typically required. Excellent multitasking, calmness under pressure, and clear communication are vital soft skills for coordinating effective responses. These skills and qualities are crucial for ensuring safety, timely incident response, and seamless operations within high-stakes environments.

What are Command Center Operators?

Command Center Operators are professionals responsible for monitoring, managing, and responding to incidents or alerts within a centralized operations hub. They use specialized software and communication tools to oversee security systems, IT networks, or facility operations, depending on the industry. Their primary duties include ensuring the smooth functioning of critical systems, coordinating responses to emergencies, and maintaining detailed logs of all activities. Command Center Operators play a key role in maintaining safety, security, and operational efficiency within an organization.

How does a Command Center Operator typically collaborate with other departments during an emergency situation?

During emergencies, Command Center Operators play a pivotal role in coordinating communication between multiple departments such as security, facilities, and emergency services. They are responsible for quickly relaying critical information, monitoring surveillance systems, and ensuring that protocols are followed. Effective collaboration often involves clear documentation, timely updates, and using specialized communication tools to keep all parties informed. This teamwork helps ensure a swift and organized response to incidents, minimizing risks and maintaining safety.
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Command Center Operator jobs near you
Infographic showing various Command Center Operator job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 4% As Needed, 48% Full Time, 41% Part Time, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $42,460 per year, or $20.4 per hour.
Call Center Operator

Call Center Operator

DK Security, Inc

Grand Rapids, MI • On-site

$18/hr

Full-time

Posted 24 days ago

DK Security rating

4.7

Company rating: 4.7 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

88th of 100 rated security

Job description

Call Center Operator

SCOPE: Command Center Operators are an integral part of DK's team! They are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate management team as well as our supervisors and employees out in the field, and ultimately our customers and clients. In addition, the Command Center Operators are responsible for operating a multi-line switchboard, processing pre-employment background screening, processing company wide payroll, and most importantly providing outstanding customer service.

SCHEDULE:

E/O Saturday & Sunday 4 PM - 12 AM

COMPENSATION:

  • Rate of Pay: $18.00/hour

LOCATION: Kentwood, MI

JOB DESCRIPTION/RESPONSIBILITIES:

  • Must provide above excellent customer service when dealing with Clients, Customers, Co-Workers, etc.
  • Provide information and assistance to calling parties concerning emergency, security and general assistance needs.
  • Follow procedures in dispatching personnel for emergency and non-emergency response.
  • Accurately and quickly utilize computer-aided software for complaint documentation and processing of anonymous tip line calls.
  • Serve as an information resource to DK employees and clients. Locate requested information through additional sources as needed.
  • Process and report background screen requests.
  • Process payroll companywide.
  • Monitor an anonymous Whistleblower hotline, and provide thorough reports for clients.
  • Monitor CCTV system using recording devices.
  • Monitor, operate, test and data entry responsibility for a variety of computerized and electronic equipment used in access control, fire and security systems.
  • Prepare reports, activity logs and files. Assist in the maintenance and distribution of reports, records and files.
  • Assists security and event staff in scheduling/payroll processing, filling missed shifts, etc.
  • Must follow site specific post guidelines.
  • Document daily activities and incident reports.
  • Other duties as assigned.

QUALIFICATIONS:

  • Must be at least 18 years old or older.
  • Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal sexual conduct or related offenses, theft, assault, or crimes of moral turpitude, is required.
  • Must have impeccable grooming.
  • Must possess above average customer service skills.
  • Must have high school diploma or GED as well as some college experience.
  • Must present a friendly, positive, professional image to Clients, employees, supervisors, managers, and the general public.
  • Thorough knowledge of emergency procedures; ability to manage emergency situations while handling normal control center functions.
  • Ability to multi-task multiple job duties while maintaining confidentiality.
  • Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.
  • Ability to effectively interact with professional personnel at all levels within the corporation, outside agencies and general public.
  • Must possess excellent verbal, written and interpersonal communications skills and the ability to solve problems and de-escalate situations in a non-confrontational manner. These include the ability to read and write the English language.

DK Security is Michigan’s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients.

DK Security can provide you an opportunity to grow, develop and meet new people in a professional setting. We offer you the opportunity to enjoy the atmosphere of working on a team in a position that serves a critical purpose. DK has earned a reputable name in the security industry thanks to our outstanding officers that work in the field, and we cannot wait to have you join our team!


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