Comcast Call Center Jobs (NOW HIRING)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Be at the center of driving growth and subscriber impact by joining the our MDU Growth team. The vision of the this team is to lead the company in delivering near and long-term growth for Residential Sales. In this highly visible role, you will be a force-multiplier in the residential space, specializing in the multi-family "MDU" segment. As an iMDU Account Executive, your primary mission is to support our regions, and their leaders, grow market share by renewing high return, high profit bulk "amenity" opportunities and optimizing other contract administrative activities based on field needs.
The iMDU AE is an introductory sales position that works with C-suite decision-makers in the multifamily industry. Clientele for this role include property owners, managers, and others who own, manage and represent properties such as apartments, townhomes, condominiums, and other real-estate. iMDU AE partners with various stakeholders to execute long-term contracts that enable Comcast to provide Video, Internet, Voice, Xfinity Home and Mobile services to on-site residents long-term.

Job Description

Responsibilities:

• Negotiates with building managers, owners, attorneys, developers and others to execute long term agreements for "Bulk" also known as "amenity" Xfinity services.
• Negotiates and executes right-of-entry agreements and amendments that enable Comcast to extend its service options onto private property via right-of-entry contracts, which in turn allow on-site residents to subscribe to Video, Internet, Voice, Xfinity Home, Xfinity Mobile and other advanced services.
• iMDU AE's are expected to learn all facets of role including, but not limited to: contract negotiation techniques, presentation skills, tools, processes & policies that are related to the role.
• Manages contracts including renewals and reviews all associated documentation for accuracy. Reviews assigned territory to ensure all customers are contacted on a prescribed, periodic basis.
• Establishes and manages to critical dates required for on time completion, product activations and evaluates impact of change
• Identifies and manages risks, issues, and gaps that could impact timelines, goals, and manages mitigation plans for installation of services.
• Collaborates with various levels of sales, operations, engineering, and other functional groups to ensure orders flow appropriately and accurately through completion.
• Reviews sales contracts and validates services with customers to ensure accuracy of product orders.
• Provides guidance to other team members on matters of process, procedure, and organizational compliance; proactively identifies opportunities for improvement in processes and procedures and recommends solutions.
• Consistently meets or exceeds organizational scorecard, productivity and quality metrics.
• May be focused on the delivery of standard product offerings
• May develop standards, processes, and procedures utilized by members of the team including trialing new product support as well as systems/tools rollouts.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Adaptability, Billing, Customer Satisfaction, Problem Solving, Project Management, Salesforce Platform, Solutions Selling

Compensation

This job can be performed in Denver Campus with a Pay Range of $72,870.32 - $120,236.03Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.