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Director Comcast Call Center Jobs (NOW HIRING)

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

MCI Careers

Call Center Director

Wichita, KS

$60K - $75K/yr

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of contact center operations. This role is responsible for the leadership, development, and ...

Socket.dev

Director, Call Center Operations

Bedford, TX · On-site

$140 - $200/hr

Director, Call Center Operations The Director, Call Center Operations is responsible for delivering strong and consistent performance across call center operations supporting multiple brands on the ...

MCI Careers

Call Center Director

Wichita, KS · On-site

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of contact center operations. This role is responsible for the leadership, development, and ...

MCI Careers

Call Center Director

Wichita, KS · On-site

$60K - $75K/yr

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of contact center operations. This role is responsible for the leadership, development, and ...

MCI Careers

Call Center Director

Wichita, KS · On-site

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of contact center operations. This role is responsible for the leadership, development, and ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Direct reporting to Call Center Manager. * Team-oriented but individually performance-driven. Why Join Us? * Be part of the foundational team of a growing centralized buying operation. * Clear ...

Comcast

Customer Service Representative Hiring Event

Denver, CO · On-site

$16.50 - $22.50/hr

... Call Center Customer Experience (Repair) positions available in Denver! Applicants should apply prior to the event online at www.jobs.comcast.com to requisition # 130506 Leaders will be on site to ...

Mira Home

Director of Call Center Operations

Orem, UT · On-site

$110K - $125K/yr

As the Director of Call Center Operations, you will own the systems, people-readiness, and quality functions that allow our phone teams to deliver a white glove, caring experience at scale. You will ...

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Director Comcast Call Center information

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$44K

$103K

$160K

How much do director comcast call center jobs pay per year?

As of Sep 4, 2026, the average yearly pay for director comcast call center in the United States is $103,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Comcast Call Center vs Call Center Supervisor?

AspectDirector Comcast Call CenterCall Center Supervisor
ResponsibilitiesOversees multiple call center operations, develops strategies, manages large teams, and ensures customer satisfactionManages daily team activities, monitors performance, and handles escalations at the team level
Required CredentialsBachelor's degree, leadership experience, industry knowledgeHigh school diploma or equivalent, experience in call center operations
Work EnvironmentCorporate office or remote, strategic planning focusCall center floor, direct team supervision
Industry UsageCommonly used in large telecommunications companies like ComcastWidely used across call centers in various industries

The main difference between a Director Comcast Call Center and a Call Center Supervisor lies in scope and responsibilities. The director focuses on strategic oversight and managing multiple teams, while the supervisor handles daily team operations. Both roles require customer service experience, but the director's role is more senior and strategic.

What cities are hiring for Director Comcast Call Center jobs?

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Director Comcast Call Center jobs near you

Call Center Director

Intangible Assets

Vernon Hills, IL • On-site

$150K - $170K/yr

Full-time

Re-posted yesterday

Job description

Role Description

This is a full-time role for the Director of Call Center Operations, located on-site in Rosemont, IL. The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center team. Responsibilities include analyzing call center metrics, implementing operational strategies, and improving service quality. The director will also be tasked with developing and executing policies that enhance efficiency and performance.

Qualifications

  • Proven experience in Contact Center Operations and Contact Center Management
  • Strong Customer Satisfaction focus and Analytical Skills
  • Background in Operations Management
  • Excellent leadership and team management capabilities
  • Outstanding communication and interpersonal skills
  • Experience managing third-party vendor relationships, including performance oversight, integration with internal systems and processes
  • Strong understanding of and experience implementing AI strategies and automation technologies to improve call center efficiencies and customer experience
  • Strong analytical and decision-making skills with data-driven leadership style
  • Demonstrated ability to think strategically and apply long-term vision (3-5 years) in developing scalable, customer-focused contact center operations.
  • Bachelor's degree in Business Administration, Management, or a related field preferred
Industry
  • Business Consulting and Services
Employment Type

Full-time