Comcast Call Center Jobs in Georgia (NOW HIRING)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Specialist, Security Operations Center (SOC), supports the monitoring and response to internal and external security events with potential impact on senior leadership, staff, business assets, reputation, and facilities. This role assists in conducting video patrols, monitoring security camera feeds, and investigating security alarms. The Specialist contributes to the analysis of security incidents and the monitoring of open-source media for security-related events. They provide support in executing security policies, maintaining physical security systems, and communicating significant matters to the management team. Exceptional communication and organizational skills are required to collaborate effectively with stakeholders. This is an office critical role. The schedule for this role is Monday- Friday 6AM-2PM EST. Shift assignments are subject to change based on business needs.

Job Description

Responsibilities:

• Assists in monitoring internal and external security events to identify potential threats and vulnerabilities
• Supports video patrols, monitors security camera feeds, and participates in the investigation of security alarms
• Contributes to the analysis of security incidents, reviewing findings, and identifying patterns or trends
• Supports the monitoring of open-source media for security-related events and potential impacts
• Provides timely and accurate information to support the protection of people, assets/intellectual property, and facilities
• Follows security policies and procedures to ensure compliance and contribute to process improvement.
• Collaborates with the Protective Services Team to maintain security awareness and resolve physical security issues
• Assists in the monitoring and maintenance of physical security systems
• Documents and communicates relevant information to support decision-making processes
• Supports training activities for new Specialists and third-party Security Operators
• Assists in the development of standard operating procedures (SOPs) and training materials
• Communicates effectively with peers, partners, customers, and employees
• Participates in the continuous improvement of SOC processes and procedures
• Maintains awareness of emerging threats, vulnerabilities, and industry best practices

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Communication, Documentations, Effective Written Communication, Incident Reporting, Managed Security Services, Security Operations

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.