Comcast Call Center Jobs in Texas (NOW HIRING)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Summary This role is responsible for designing, implementing, and resolving complex security operations issues within the Security Operations Center (SOC). It requires strong technical expertise in security concepts, programming, web application security, and API integrations, along with the ability to partner with team leaders to identify and close tooling and process gaps. Working experience with platforms such as SentinelOne, Swimlane, Elastic, or Rapid7 is desirable.

Job Description

Responsibilities:

• Develop and maintain automation scripts and tools to streamline security operations, alert triage, enrichment, and response workflows.
• Help design and build internal web applications that support security operations.
• Integrate, configure, and troubleshoot security tools and platforms via APIs to enable seamless data exchange and operational efficiency.
• Collaborate with team leaders and cross-functional stakeholders to identify, prioritize, and resolve tooling and process gaps that impact SOC effectiveness.
• Mentor junior SOC engineers and analysts on secure configuration practices, Python-based automation, API usage, and web application security fundamentals.
• Evaluate, prototype, and recommend new security technologies, integrations, and automation opportunities that enhance SOC capabilities.
• Contribute to the development and refinement of SOC processes, runbooks, and documentation related to configuration management and tooling.
• Exercise independent judgment and discretion on matters of significant technical and operational impact.
• Take initiative for improvements or bug fixes.
• Apply data analysis skills to generate insights and support operational decision-making.
• Perform other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Security Practices; Incident Response; Security Incident Response

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years