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Collections Director Jobs in Minnesota (NOW HIRING)

Blaze Credit Union

Director Collections

Saint Paul, MN · On-site

$103K - $155K/yr

Collaborate with Enterprise Risk Management and cross-functional teams to optimize collections ... Use clear communication skills to direct staff and report to upper management * Communicate and ...

Blaze Credit Union

Director Collections

Saint Paul, MN · On-site

$103K - $155K/yr

Collaborate with Enterprise Risk Management and cross-functional teams to optimize collections ... Use clear communication skills to direct staff and report to upper management * Communicate and ...

Blaze Credit Union

Director Collections

Saint Paul, MN · On-site

$103K - $155K/yr

Collaborate with Enterprise Risk Management and cross-functional teams to optimize collections ... Use clear communication skills to direct staff and report to upper management * Communicate and ...

Alerus

Retail Loan Collections Manager

Saint Paul, MN · On-site

$80K - $110K/yr

Responsibilities include planning, directing, and controlling the retail loan and assigned small business collections function; ensuring that established collection policies, procedures, and legal ...

Alerus

Retail Loan Collections Manager

Minnetonka, MN

$80K - $110K/yr

Responsibilities include planning, directing, and controlling the retail loan and assigned small business collections function; ensuring that established collection policies, procedures, and legal ...

Alerus

Retail Loan Collections Manager

Shoreview, MN · On-site

$80K - $110K/yr

Responsibilities include planning, directing, and controlling the retail loan and assigned small business collections function; ensuring that established collection policies, procedures, and legal ...

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Collections Director information

See Minnesota salary details

$55.8K

$99.1K

$160.6K

How much do collections director jobs pay per year?

As of Jul 27, 2026, the average yearly pay for collections director in Minnesota is $99,088.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,400.00 and $108,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Collections Director position, and why are they important?

To thrive as a Collections Director, you need expertise in credit and collections management, financial analysis, and team leadership, often supported by a bachelor's degree in finance, business, or a related field. Familiarity with collections software (such as FICO Debt Manager or CUBS), ERP systems, and regulatory compliance certifications like FCRA is typical. Strong negotiation, communication, and problem-solving abilities help Collections Directors manage sensitive client relationships and motivate their teams. These skills and credentials are essential for maximizing cash flow, minimizing bad debt, and ensuring compliance with legal and organizational policies.

What are the typical daily responsibilities of a Collections Director?

A Collections Director oversees and directs the organization's credit and collections activities, including managing a team of collectors, setting collection targets, and monitoring key performance metrics. They review accounts receivable ledgers, negotiate payment arrangements with clients, and implement policies to improve cash flow. Strategic meetings with senior management and cross-department collaboration with sales and finance teams are also common. This role requires balancing effective debt recovery with excellent customer service and compliance with industry regulations.

What is a Collections Director job?

A Collections Director oversees an organization's debt recovery operations, ensuring efficient collection processes while maintaining compliance with regulations. They develop strategies to improve recovery rates, manage collection teams, and collaborate with other departments to minimize financial risk. Strong leadership, analytical skills, and knowledge of collection laws are essential for success in this role.

What are the most commonly searched types of Collections jobs in Minnesota? The most popular types of Collections jobs in Minnesota are:
What are popular job titles related to Collections Director jobs in Minnesota? For Collections Director jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Collections Director jobs in Minnesota look for? The top searched job categories for Collections Director jobs in Minnesota are:
What cities in Minnesota are hiring for Collections Director jobs? Cities in Minnesota with the most Collections Director job openings:
Collections Director jobs near you
Infographic showing various Collections Director job openings in Minnesota as of July 2026, with employment types broken down into 81% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $99,088 per year, or $47.6 per hour.
Director Collections

Director Collections

Blaze Credit Union

Saint Paul, MN • On-site

$103K - $155K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Job Type
Full-time
Description
Role: This position leads and executes strategic initiatives that support Blaze Credit Union's overall collections objectives. Responsible for overseeing department operations, performance, compliance, and budgets, this role ensures effective recovery strategies, process improvements, and regulatory adherence. Provides leadership, collaboration, and direction across departments to achieve collection goals, maximize efficiency, and safeguard Blaze's assets while maintaining fair credit and collection practices.
Job Type: Full-time, on-site at our office in St Paul, MN
Major Duties and Responsibilities
Leadership & Team Development
  • Provide strategic direction, structure, communication, and leadership to ensure a motivated, high-performing, and service-oriented Collections team.
  • Set and communicate clear responsibilities, goals, and performance expectations for Managers and staff.
  • Coach, mentor, and evaluate employees to drive continuous improvement, professional growth, and goal achievement.
  • Partner with HR and Managers to address employee relations, training, and development needs.

Strategic & Operational Management
  • Develop and execute short- and long-term strategic plans aligned with Blaze's vision, goals, and budget objectives.
  • Oversee departmental operations, ensuring effective processes, cost management, and achievement of performance benchmarks.
  • Collaborate with Enterprise Risk Management and cross-functional teams to optimize collections strategies and portfolio results.
  • Lead continuous improvement initiatives to enhance efficiency, service quality, and regulatory compliance.

Compliance, Policy & Risk Management
  • Ensure departmental compliance with all internal controls, regulations, and policies (including FCRA, consumer debt collection, repossession, bankruptcy, and foreclosure).
  • Develop, review, and update departmental policies and procedures to reflect changing regulations and best practices.
  • Maintain a strong culture of accountability for safety, confidentiality, and quality across the department.
  • Support internal and external audits, exams, and regulatory reviews.

Reporting & Analytics
  • Oversee preparation and analysis of collection performance reports, delinquency trends, charge-offs, and portfolio metrics.
  • Provide detailed reporting and analysis for management, the Board, and ERM Committee to guide strategic decisions.
  • Monitor industry trends and provide data-driven insights into budget forecasting, portfolio performance, and loss projections.

Vendor, Budget & Resource Management
  • Manage vendor relationships (attorneys, third-party agencies, systems providers), ensuring compliance, performance, and cost-effectiveness.
  • Negotiate contracts and oversee budget planning, loan loss forecasting, and expense control.
  • Evaluate and maintain competitive collections systems and software solutions.

Loss Prevention & Real Estate Management
  • Oversee loss prevention and fraud monitoring processes, ensuring timely investigation and resolution of alerts.
  • Manage Blaze's Other Real Estate Owned (OREO) portfolio with Mortgage Servicing leadership, including property security, maintenance, and sale coordination.

Communication & Collaboration
  • Foster cross-departmental collaboration to strengthen member service, teamwork, and alignment with Blaze's strategic goals.
  • Serve as a subject matter expert on collections-related policies, systems, and compliance requirements.
  • Represent the department in internal committees, training sessions, and industry events.

Other Duties
  • Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
  • Exhibit Blaze's Core Value's: Better Lives, Thoughtfully Compassionate, Minnesota's Best, and Give Back
  • Regular and predictable attendance
  • Perform other duties as assigned to support effective department operation

Requirements
Experience/Education/Certifications/Licenses
  • Minimum High School degree or equivalent
  • Minimum 6-7 years progressive collections and collections management experience
  • College degree in business or a related field a plus

Demonstrated Knowledge
Knowledge of:
  • State and Federal laws and regulations that affect consumer loans such as Creditor Legal Action
  • Bankruptcy, foreclosure, repossession, seizure and collection laws and regulations
  • Real estate workout/modification techniques
  • Credit reporting responsibilities and legal/regulatory requirements
  • Microsoft Office skills including preparing spreadsheets and reports, letters, agendas, and reviews.
  • Credit Union products, services, policies and procedures
  • Credit union industry core banking and account online software
  • Both simple arithmetic and finance related mathematics
  • Professional business grammar and correspondence as well as professional telephone etiquette
  • Consumer, Mortgage and Commercial Lending
  • Ability to:
  • Read, comprehend and interpret to staff information received from others
  • Coordinate multiple and conflicting priorities to provide supports to staff and complete projects in a timely manner
  • Respond positively to change and growth to support Credit Union goals and upper management
  • Use clear communication skills to direct staff and report to upper management
  • Communicate and interact with a variety of people, to promote the credit union and build strong member relationships
  • Assist in solving problems quickly and efficiently to support staff and provide service to our members
  • Develop professional relationships with members and create effective teams with coworkers, and to lead staff toward the completion of department objectives and goals
  • Problem solve, make decisions, and exercise good judgment
  • Organize multiple tasks and maintain a courteous demeanor in a busy, high stress work environment
  • Employ advanced interpersonal techniques (advising, confronting, resolving conflicts)

Communication Skills
Ability to lead and/or be the subject matter expert for member and employee processes; exert regional influence or corporate knowledge sharing.
Physical Requirements
Ability to sit and stand; answer calls; operate computer; interact with internal staff and public on the phone; travel to designated offices; lift up to 20 lbs.
Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.
The salary range for this position is: $103,416 - $155,124 annually. This range reflects the base salary for this position. We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.
Salary Description
$103,416 - $155,124 annually

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