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How much do coach outlet customer service jobs pay per year?

As of Sep 6, 2026, the average yearly pay for coach outlet customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a Coach Outlet Customer Service?

A Coach Outlet Customer Service job involves assisting customers with inquiries, purchases, returns, and product information. Representatives ensure a positive shopping experience by answering questions, addressing concerns, and providing solutions efficiently. This role may require working in-store or remotely, handling phone, email, or chat support. Strong communication and problem-solving skills are essential to delivering excellent customer service.

What are the typical daily responsibilities for a Coach Outlet Customer Service?

As a Coach Outlet Customer Service representative, your daily tasks include greeting and assisting customers, processing purchases and returns at the register, restocking merchandise, and addressing customer questions or concerns about products and promotions. You'll collaborate closely with store associates and managers to ensure the sales floor is organized and visually appealing. In addition, you may help resolve customer issues or escalate concerns to the appropriate supervisor when necessary. This role is fast-paced and customer-centric, providing valuable experience in retail operations and customer service.

What are the key skills and qualifications needed to thrive in the Coach Outlet Customer Service position, and why are they important?

To thrive as a Coach Outlet Customer Service representative, you need strong communication skills, basic sales knowledge, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and customer relationship management (CRM) software is often required. Outstanding interpersonal skills, patience, and a positive attitude help you excel when resolving customer inquiries and handling challenging situations. These competencies ensure satisfied customers, smooth store operations, and a welcoming shopping environment aligned with Coach's brand standards.

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Coach Outlet Customer Service jobs near you
Infographic showing various Coach Outlet Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Outlet Customer Experience Specialist, Advisor

Best Buy

Eden Prairie, MN

Full-time, Part-time

Retirement, PTO

Re-posted 5 days ago

Best Buy rating

6.8

Company rating: 6.8 out of 10

Based on 1,794 frontline employees who took The Breakroom Quiz

14th of 30 rated technology retailers

Job description

What does a Sales Consultant – Appliance Outlet do?

The Sales Consultant – Appliance Outlet ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or underserved.
As the Sales Consultant – Appliance Outlet you will:

  • Implement assigned responsibilities from store leadership in outlet area to engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service.

  • Ensure inventory and merchandising standards are maintained in outlet store area.

  • Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops).

  • Support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.

What are the Professional Requirements of a Sales Consultant – Appliance Outlet?

Basic Qualifications

  • Ability to work successfully as part of a team

  • Ability to work a flexible schedule inclusive of holidays, nights and weekends

Preferred Qualifications

  • 3 months experience working in customer service, sales or related fields

What’s in it for you
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
  • Competitive pay
  • Great employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Position Type: Full timePandoLogic. Keywords: Customer Retention Specialist, Location: Eden Prairie, MN - 55344

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About BEST BUY

Sourced by ZipRecruiter

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Richfield, MN, US

Year founded

1966

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