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Commission Coach Outlet Customer Service information

How much do Coach Outlet employees get paid?

Commission Coach Outlet customer service employees typically earn an hourly wage that ranges from minimum wage up to around $15-$20 per hour, depending on experience and location. Some positions may also include commission or bonuses based on sales performance, and employees often work part-time or full-time schedules with training on customer service skills and product knowledge.

How to become a customer service coach?

To become a customer service coach, candidates typically need experience in customer service roles and strong communication skills. Relevant certifications in coaching or customer service management can enhance prospects, and leadership abilities are important for training and guiding team members.

Do Coach Outlet employees get commission?

Coach Outlet customer service employees typically do not earn commissions; their pay is usually based on an hourly wage or salary. The focus is on providing customer assistance and sales support rather than commission-based incentives.

Is it hard to get hired at coach?

Commission Coach Outlet Customer Service roles typically require good communication skills, basic computer knowledge, and a customer-focused attitude. Hiring processes may include interviews and background checks, and experience in retail or customer service can be advantageous. Competition varies depending on location and availability of positions.

What is the difference between Commission Coach Outlet Customer Service vs Coach Outlet Sales Associate?

AspectCommission Coach Outlet Customer ServiceCoach Outlet Sales Associate
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, retail experience often preferred
Work EnvironmentCustomer support, phone/email interactionsIn-store sales, direct customer engagement
Employer & Industry UsageUsed by Coach Outlet for support rolesUsed by Coach Outlet for sales roles

Commission Coach Outlet Customer Service primarily focuses on assisting customers through support channels, while Coach Outlet Sales Associates engage directly in sales and product promotion. Both roles require customer service skills, but their daily tasks and work environments differ significantly.

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Commission Coach Outlet Customer Service jobs near you
Outlet Customer Service Specialist

Outlet Customer Service Specialist

Goodwill of Silicon Valley

San Jose, CA • On-site

$18.45/hr

Other

Posted 18 days ago

Job description

Outlet Customer Service Specialist

Tully Store 203 - San Jose, CA 95122

Overview

Salary Range $18.45 - $18.45 Hourly Position Type Full Time Education Level Not Specified Travel Percentage None Category Retail

Description

Major Responsibilities:

  • Responsible for customer assistance, cash register operation, sales/monetary transactions, opening/closing procedures.
  • To maintain positive customer and employee relations; reporting any problems/complaints immediately to the store manager.
  • To assist with inventory, display, merchandising and placement of stock on the sales floor, stock rotation and markdowns.
  • To assist with picking/straightening up or arranging bins and housekeeping tasks (including restrooms) to ensure a neat, clean and safe working environment.
  • To become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise.
  • To become familiar with and follow store policies and procedures as well as general company policies.
  • To be aware of possible damage, theft or potential safety hazards, report observations immediately to the store manager.
  • Follows and enforces all company procedures.
  • Performs other duties as requested.
Qualifications

Requirements

  • Knowledge of general arithmetic (adding/subtracting) is required

Preferred Qualifications

  • Retail sales and/or cash handling experience strongly desired
  • Basic ability to read and write in English

Equipment Used

  • Ten-key or calculator, telephone, personal computer, printer, fax machine, cash register
  • Pushcarts, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress carts.

Aptitudes/skills/temperament

  • Ability to maintain self-control and deal effectively with the public and work in cooperation with co-workers.
  • Ability to tactfully explain decisions or present information clearly, as it pertains to store policies.
  • Ability to perform arithmetic, and count money/change quickly and accurately.
  • Ability to learn and accurately perform opening/closing procedures, cash register operation and related paperwork quickly and accurately as they pertain to store operations.
  • Ability to coordinate hand-eye-foot movements to safely handle and/or move merchandise to minimize damage, eliminating hazards and accidents/injuries.
  • Ability to move hands and fingers quickly to count money/change and operate cash registers.
  • Ability to accept directions, follow procedures and perform both repetitive and varied duties without loss of composure or efficiency.
  • Ability to understand and communicate clearly in English.

Working Conditions

  • Work is performed on an enclosed storeroom floor. The area is heated and ventilated. Stores have a receiving area where work is performed on a daily basis
  • Dust and dirt are controlled by daily cleaning and are insignificant. Working/standing surface is uniform. Noise and vibrations are not significant; however, radios and televisions may be turned on

Emotional Effort

  • Moderate: Occasional short deadlines. The work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork

Physical Requirements

  • Fast work pace with constant standing and walking
  • The job involves light physical work demands requiring lifting 30 lbs maximum with frequent lifting and/or carrying objects weighing up to 10lbs. Large or heavy items are moved by using appropriate material handling equipment and/or with assistance from co-worker. Safety handling procedures must be followed.
  • Normal or correct talking, hearing, and seeing abilities are sufficient to perform required tasks.

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