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How much do coach outlet customer service jobs pay per year?

As of Jun 9, 2026, the average yearly pay for coach outlet customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Coach Outlet Customer Service position, and why are they important?

To thrive as a Coach Outlet Customer Service representative, you need strong communication skills, basic sales knowledge, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and customer relationship management (CRM) software is often required. Outstanding interpersonal skills, patience, and a positive attitude help you excel when resolving customer inquiries and handling challenging situations. These competencies ensure satisfied customers, smooth store operations, and a welcoming shopping environment aligned with Coach's brand standards.

What is a Coach Outlet Customer Service job?

A Coach Outlet Customer Service job involves assisting customers with inquiries, purchases, returns, and product information. Representatives ensure a positive shopping experience by answering questions, addressing concerns, and providing solutions efficiently. This role may require working in-store or remotely, handling phone, email, or chat support. Strong communication and problem-solving skills are essential to delivering excellent customer service.

What are the typical daily responsibilities for a Coach Outlet Customer Service representative?

As a Coach Outlet Customer Service representative, your daily tasks include greeting and assisting customers, processing purchases and returns at the register, restocking merchandise, and addressing customer questions or concerns about products and promotions. You'll collaborate closely with store associates and managers to ensure the sales floor is organized and visually appealing. In addition, you may help resolve customer issues or escalate concerns to the appropriate supervisor when necessary. This role is fast-paced and customer-centric, providing valuable experience in retail operations and customer service.

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What cities are hiring for Coach Outlet Customer Service jobs? Cities with the most Coach Outlet Customer Service job openings:
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Coach Outlet Customer Service jobs near you
Outlet Customer Service Specialist

Outlet Customer Service Specialist

Goodwill of Silicon Valley

San Jose, CA

$18.45/hr

Other

Posted 19 days ago

Job description

Outlet Customer Service Specialist

Tully Store 203 - San Jose, CA 95122

Overview

Salary Range $18.45 - $18.45 Hourly Position Type Full Time Education Level Not Specified Travel Percentage None Category Retail

Description

Major Responsibilities:

  • Responsible for customer assistance, cash register operation, sales/monetary transactions, opening/closing procedures.
  • To maintain positive customer and employee relations; reporting any problems/complaints immediately to the store manager.
  • To assist with inventory, display, merchandising and placement of stock on the sales floor, stock rotation and markdowns.
  • To assist with picking/straightening up or arranging bins and housekeeping tasks (including restrooms) to ensure a neat, clean and safe working environment.
  • To become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise.
  • To become familiar with and follow store policies and procedures as well as general company policies.
  • To be aware of possible damage, theft or potential safety hazards, report observations immediately to the store manager.
  • Follows and enforces all company procedures.
  • Performs other duties as requested.
Qualifications

Requirements

  • Knowledge of general arithmetic (adding/subtracting) is required

Preferred Qualifications

  • Retail sales and/or cash handling experience strongly desired
  • Basic ability to read and write in English

Equipment Used

  • Ten-key or calculator, telephone, personal computer, printer, fax machine, cash register
  • Pushcarts, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress carts.

Aptitudes/skills/temperament

  • Ability to maintain self-control and deal effectively with the public and work in cooperation with co-workers.
  • Ability to tactfully explain decisions or present information clearly, as it pertains to store policies.
  • Ability to perform arithmetic, and count money/change quickly and accurately.
  • Ability to learn and accurately perform opening/closing procedures, cash register operation and related paperwork quickly and accurately as they pertain to store operations.
  • Ability to coordinate hand-eye-foot movements to safely handle and/or move merchandise to minimize damage, eliminating hazards and accidents/injuries.
  • Ability to move hands and fingers quickly to count money/change and operate cash registers.
  • Ability to accept directions, follow procedures and perform both repetitive and varied duties without loss of composure or efficiency.
  • Ability to understand and communicate clearly in English.

Working Conditions

  • Work is performed on an enclosed storeroom floor. The area is heated and ventilated. Stores have a receiving area where work is performed on a daily basis
  • Dust and dirt are controlled by daily cleaning and are insignificant. Working/standing surface is uniform. Noise and vibrations are not significant; however, radios and televisions may be turned on

Emotional Effort

  • Moderate: Occasional short deadlines. The work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork

Physical Requirements

  • Fast work pace with constant standing and walking
  • The job involves light physical work demands requiring lifting 30 lbs maximum with frequent lifting and/or carrying objects weighing up to 10lbs. Large or heavy items are moved by using appropriate material handling equipment and/or with assistance from co-worker. Safety handling procedures must be followed.
  • Normal or correct talking, hearing, and seeing abilities are sufficient to perform required tasks.

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