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Clinical Services Associate Jobs (NOW HIRING)

Pennsylvania Medicine

Clinical Services Associate

PA · On-site

Clinical Services Associate (Medical Assistant) Entity: (Clinical Care Associates) /Penn Primary Care (PPC) and Penn Specialty Practices (PSP) Department: Chestnut Hill Family Practice Location: Penn ...

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Clinical Services Associate information

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How much do clinical services associate jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for clinical services associate in the United States is $31.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $41.59 per hour, depending on experience, location, and employer.

How does a Clinical Services Associate typically collaborate with other healthcare professionals in a clinical setting?

As a Clinical Services Associate, you will work closely with a multidisciplinary team, including physicians, nurses, and administrative staff, to ensure seamless patient care. Your responsibilities often include coordinating appointments, managing patient records, and facilitating communication between patients and healthcare providers. Effective teamwork and strong communication skills are essential, as you'll often be the link between clinical staff and patients, helping to resolve issues and support care delivery. This collaborative environment fosters learning and offers valuable exposure to various healthcare roles, which can be beneficial for career advancement.

What are Clinical Services Associates?

Clinical Services Associates are healthcare professionals who support clinical teams by assisting with patient care, administrative tasks, and coordination between patients and providers. They often work in hospitals, clinics, or other healthcare settings, ensuring smooth operations and positive patient experiences. Their responsibilities may include scheduling appointments, preparing patients for examinations, maintaining medical records, and communicating vital information between staff and patients. Clinical Services Associates play a crucial role in keeping healthcare facilities organized and efficient.

What is the difference between Clinical Services Associate vs Medical Assistant?

AspectClinical Services AssociateMedical Assistant
Required CredentialsHigh school diploma; certification often preferredHigh school diploma; certification often required or preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient settings
Job ResponsibilitiesPatient intake, scheduling, administrative tasks, assisting with basic clinical proceduresVital signs, patient prep, assisting with exams, administrative duties
Employer & Industry UsageHealthcare facilities, hospitals, clinicsPrivate practices, clinics, healthcare providers

While both roles support patient care and share some clinical duties, Clinical Services Associates often focus more on administrative and patient intake tasks within larger healthcare settings, whereas Medical Assistants typically perform more direct clinical procedures and patient care in outpatient clinics and private practices.

What are the key skills and qualifications needed to thrive as a Clinical Services Associate, and why are they important?

To thrive as a Clinical Services Associate, you need a solid understanding of healthcare practices, patient care procedures, and often a degree in health sciences or a related field. Familiarity with electronic medical record (EMR) systems, scheduling software, and basic medical equipment is typically required. Strong organizational skills, attention to detail, and effective communication help ensure high-quality patient service and smooth clinic operations. These skills and qualities are essential for maintaining patient satisfaction, supporting clinical teams, and ensuring efficient healthcare delivery.

What is the job of a clinical associate?

A clinical services associate supports healthcare providers by coordinating patient care, managing medical records, and assisting with clinical procedures. They often work in medical offices or hospitals, requiring strong organizational skills and knowledge of healthcare protocols.

What jobs pay 4000 a week without a degree?

Clinical Services Associates typically do not earn $4,000 per week without specialized training or certifications. High-paying roles that can reach this level often include skilled trades, sales positions, or entrepreneurship, which may require experience, licensing, or strong performance rather than formal degrees.

What is a clinical service associate?

A clinical services associate is a healthcare professional who supports clinical operations by assisting with patient care, managing medical records, and coordinating communication between patients and medical staff. They often work in medical offices, clinics, or hospitals and may require certification or training in healthcare administration or related fields.

What is the role of a clinical associate?

A clinical services associate supports healthcare teams by coordinating patient care, managing administrative tasks, and ensuring smooth clinic operations. They often handle patient scheduling, record keeping, and assist with clinical procedures, requiring strong organizational and communication skills.
What cities are hiring for Clinical Services Associate jobs? Cities with the most Clinical Services Associate job openings:
What are the most commonly searched types of Clinical Services jobs? The most popular types of Clinical Services jobs are:
What states have the most Clinical Services Associate jobs? States with the most job openings for Clinical Services Associate jobs include:
Clinical Services Associate jobs near you
Infographic showing various Clinical Services Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $65,604 per year, or $31.5 per hour.

Clinical Services Associate

Pennsylvania Medicine

PA • On-site

Full-time

Medical, PTO

Re-posted 15 days ago

Job description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Clinical Services Associate (Medical Assistant)
Entity: (Clinical Care Associates) /Penn Primary Care (PPC) and Penn Specialty Practices (PSP)
Department: Chestnut Hill Family Practice
Location: Penn Family Medicine Chestnut Hill - 906 Bethlehem Pike
Hours: Full Time
**Please upload your Medical Assistant Diploma, Medical Assistant Certificate, and BLS certification card with application. **
Summary:
The Clinical Services Associates (CSA) (MEDICAL ASSISTANT) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The CSA supports the practice by performing clinical and administrative duties as a Medical Assistant and as a Patient Services Associate. The practice will determine, based on operational need, how much time will be spent in each capacity (MA and PSA).
Are you looking for an organization that actively supports your career growth? If so, a Clinical Services Associate opportunity at Penn Medicine can help get you there! Clinical Services Associates have an opportunity to join our organization and make a difference in the lives of our patients. Clinical Services Associates with Penn Medicine are in a unique position to gain valuable knowledge which can be leveraged to move not only into more advanced clinical roles but also operational roles. Through our generous tuition benefit as well as our commitment to promoting from within Penn Medicine sees more than 30% of our employees secure advancement opportunities into roles such as a Clinical Services Coordinator, Nurses, and Practice Managers just to name a few!
Penn Medicine employees enjoy a comprehensive benefit package to include generous paid time off and paid holidays. And health insurance premiums which have remained flat for 5 years!
Want to hear more? Submit your application today for this Clinical Services Associate opportunity and learn more about what a career path at Penn Medicine could look like for you!
Responsibilities:
Patient Care Accountabilities:
  • Promptly rooms patients, using EMR to alert provider that patient is ready: reviews past medical, surgical, family, smoking history, allergies, medications; notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate, obtains patient's vital signs and documents in EMR, prepares chart for patient visit, understands insurance restrictions for lab work, referral needs, precertification requirements, etc.
  • Observes patient condition and communicates any abnormal data or changes to provider.
  • Assist patients as needed with walking, transfers, dressing, undressing, preparing for the exam, remains in exam room when necessary/requested.
  • Specimen management: obtain specimens for testing if applicable (including performing phlebotomy and anterior nares nasal swab collections), performs laboratory and screening tests, records results in EMR and reconciles with logs where appropriate, documents and reports findings to providers, performs all quality controls as per Point of Care Testing guidelines, prepares specimens for transport as necessary.
  • Performs EKGs and other outpatient screening tests as per MD order and after properly preparing the patient; accurately documents results in EMR.
  • Assists with minor surgical procedures by handing instruments, maintaining sterile field, positioning of patient and other duties within scope of responsibility. Functions as a witness for procedural consents if required.
  • Responds appropriately to emergency/code situations.
  • CCA CSAs, if applicable as per regulatory guidelines administers prescribed medications, gives injections and vaccines; reads PPD results, under the direction of the provider/orders and documents in EMR.
  • Demonstrates competence in the observation, treatment, and care of the specific patients served in that practice, whose ages may range from neonate to geriatric.
Clerical / Other Accountabilities:
  • Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services.
  • Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc.
  • Completes medical forms and other clinical requests for information as appropriate and required. Prepares and sends patient correspondence as required. Assists nursing staff with the maintenance of patient education materials, as needed.
  • CCA CSAs: Promptly performs call-backs as directed by provider, giving patients information within their scope of practice. Provides patients with follow up care instructions.
Environmental / Safety Accountabilities:
  • Adheres to universal body fluids precautions and infection control policies. Disposes of infectious waste properly. Promotes infection control by using appropriate hand washing techniques.
  • Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared.
  • Cleans, disinfects, and sterilizes instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Notifies Supervisor of malfunctions. Sets up equipment and instruments as per practice protocol.
  • Cleans and restocks equipment as needed. Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts. Retrieves supplies and medications/blood products from tube system. Secures stock items in appropriate location. Delivers patient specific medications/blood products to the assigned nurse or provider.
  • Maintain temperature log for refrigerator or room temperature as needed.
  • Maintains a safe environment and protects the patient from injury by observing the patient who may be at risk for falls, confusion, disorientation, or wandering behaviors.
  • CCA CSAs if applicable as per regulatory guidelines: Maintains medication storage closet inventory and security; checks expiration dates; removes outdated items. Performs daily code/crash cart checks as assigned.
Patient Service:
  • Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience.
  • As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR.
  • Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and as needed, offering alternative and canceling/rescheduling appointments.
  • Responsible for arriving/departing activities of patient at practice and performs point of service activities collects copays and records accurately, obtains necessary signatures/forms, obtaining insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures.
  • Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise.
  • Issues referrals and obtains pre-authorizations for patients as required and as per protocol.
Financial:
  • Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral.
  • Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols
  • Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations.
  • Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges.
  • Orders supplies for the office and generate front-end process reports as requested.
Other / Regulatory:
  • Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc)
  • Flexible and readily adopts new processes and engages in practice operation changes.

Credentials:
  • BLS/CPR, as a healthcare provider per the American Heart Association Required
  • MA Certification (Required within 90 days of hire ONLY if position is in PA. Must have at time of offer in NJ.)

Education or Equivalent Experience:
  • H.S. Diploma/GED Required
  • Completion of an accredited Medical Assistant program (or higher-level equivalent) Required
    • OR 2 years' experience working as an MA may be considered in lieu of MA program completion.
    • OR 1+ year working as a Clinical Support Representative at Penn Medicine may be considered in lieu of MA program completion.
  • 2+ years' Medical Office or Customer Service experience.
  • Associate's degree preferred.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

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