Client Success Project Manager Jobs (NOW HIRING)

At New Home Star, we're not just a national real estate sales organization - we're a culture-first, performance-driven company redefining how new homes are sold. Recognized as a best place to work and known for our dynamic and empowering environment, we bring strategy, creativity, and collaboration to everything we do.

Our Builder Solutions Group is continuing to grow, and with that growth comes an exciting opportunity. We are seeking a Client Success Manager (CSM) to serve as the primary relationship owner for assigned builder partners, ensuring seamless execution, strong engagement, and measurable results across our full suite of services.

In this role, you will act as the quarterback of the client relationship - partnering cross-functionally with Consulting, Training, Recruiting, Marketing, Data, Product, and Operations teams to deliver high-quality service, drive client satisfaction, and support long-term account growth.

At New Home Star, our number one core value is to provide excellent careers for our people. By joining our team, you will see this value reflected in every aspect of your experience.

• Winning Culture: Join a high-performance team that values collaboration, accountability, and authenticity.
• Growth-Oriented: Expand your skillset across client strategy, operations, and account management with clear paths for advancement.
• Mission-Driven Work: Play a key role in helping builder partners succeed and grow through meaningful, results-driven solutions.
• Dynamic Environment: Be part of a fast-moving, cross-functional team where no two days are the same.
• Compensation & Benefits: This role offers a base salary starting at $65,000, plus commission opportunities tied to account growth, renewals, and service expansion. This full-time role includes a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more. This remote role includes select travel opportunities to client markets, where you'll build relationships, create momentum, and help drive success for our builder partners.

• Client Relationship Ownership: Serve as the primary point of contact for assigned builder partners, building strong relationships through proactive communication, trust, and consistent engagement.
• Service Delivery Coordination: Lead the execution of Builder Solutions Group services by coordinating across internal teams to ensure work is delivered on scope, on time, and at a high standard.
• Cross-Functional Leadership: Partner with teams across Consulting, Recruiting, Training, Marketing, Online Sales, and Product to deliver a seamless and unified client experience.
• Account Strategy & Growth: Identify opportunities for service expansion, renewals, and additional value creation within existing builder accounts.
• Client Experience Management: Ensure a consistent, high-quality client experience by aligning expectations, managing deliverables, and resolving issues proactively.
• Performance & Communication: Maintain clear visibility into account activity, progress, and outcomes through consistent updates, reporting, and internal coordination.
• Meeting & Engagement Participation: Attend and actively contribute to internal and client-facing meetings, trainings, and planning sessions.
• Operational Excellence: Maintain organized documentation, communication, and follow-through to support strong execution and accountability.

• Availability: Full-time, Monday through Friday, aligned to the Eastern Time Zone. This remote role includes select travel opportunities to client markets, where you'll build relationships, create momentum, and help drive success for our builder partners.
• Education: Bachelor's degree preferred.
• Experience: 3+ years of Experience in account management, client success, project management, or relationship-driven roles. Specific experience working with new home builder partners, real estate, or sales organizations is a requirement.
• Skillset:
• Strong relationship management and communication skills
• Ability to coordinate across multiple teams and priorities
• Organized and detail-oriented with strong project management capabilities
• Experience identifying expansion, upsell, or renewal opportunities preferred
• Comfortable navigating ambiguity and driving progress across moving pieces
• Strong written, verbal, and presentation communication skills
• Demonstrated ability to solve problems proactively and think strategically
• Highly organized with strong follow-through and attention to detail
• Qualities:
• Passion for delivering exceptional client experiences
• Proactive, solutions-oriented mindset
• High accountability and ownership mentality
• Collaborative and team-focused approach
• Strong professionalism, integrity, and client-first attitude
• Adaptable, resourceful, and driven to continuously improve
• Travel Requirement:
• Ability to travel approximately 10%-20% travel to client markets for launches, relationship-building, and strategic partnership support. 

Ready to take the next step? Visit New Home Star's Careers Page to explore opportunities and apply: https://www.newhomestar.com/careers

Learn more about our award-winning company on LinkedIn, Facebook, Instagram, and YouTube:

https://www.newhomestar.com/company/about

The preceding job description is not a comprehensive list of all duties and responsibilities required of a Client Success Manager.

New Home Star is an equal opportunity employer. Reasonable accommodations will be considered in accordance with applicable law. Applicants must be legally authorized to work in the U.S. at the time of application. Visa sponsorship is not available for this position. Employment is contingent upon a background check conducted in compliance with applicable federal, state, and local laws. Remote employment opportunities are limited to states where New Home Star is authorized to employ team members.

New Home Star does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.

Not open to third-party recruitment agencies.