Client Success Manager
Denver, CO · On-site
Experience: Project management - 5+ years * Education: Bachelor's degree in related field, or ... Client success, enterprise relationship management solutioning, implanting and training technical ...
Client Success Manager
Denver, CO · On-site
Experience: Project management - 5+ years * Education: Bachelor's degree in related field, or ... Client success, enterprise relationship management solutioning, implanting and training technical ...
Client Success Manager
Littleton, CO · On-site
$68K - $78K/yr
Leading provider of award-winning GPS solutions seeking Client Success Manager to support our ... Strong project management skills to oversee the execution of projects, including timelines, budget ...
Client Success Manager
Littleton, CO · On-site
$68K - $78K/yr
Leading provider of award-winning GPS solutions seeking Client Success Manager to support our ... Strong project management skills to oversee the execution of projects, including timelines, budget ...
Client Success Manager
Littleton, CO · On-site
$68K - $78K/yr
Leading provider of award-winning GPS solutions seeking Client Success Manager to support our ... Strong project management skills to oversee the execution of projects, including timelines, budget ...
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Client Success Manager
Littleton, CO · On-site
$68K - $78K/yr
Leading provider of award-winning GPS solutions seeking Client Success Manager to support our ... Strong project management skills to oversee the execution of projects, including timelines, budget ...
Client Success Manager
Littleton, CO · On-site
Leading provider of award-winning GPS solutions seeking Client Success Manager to support our ... Strong project management skills to oversee the execution of projects, including timelines, budget ...
Client Success Manager
Littleton, CO · On-site
Leading provider of award-winning GPS solutions seeking Client Success Manager to support our ... Strong project management skills to oversee the execution of projects, including timelines, budget ...
Associate Client Success Manager
Denver, CO · Remote
$50K - $70K/yr
We're looking for a proactive and innovative Associate Client Success Manager to join our team and help drive success for our clients through digital channels. In this role, you'll play a pivotal ...
Associate Client Success Manager
Denver, CO · Remote
$50K - $70K/yr
We're looking for a proactive and innovative Associate Client Success Manager to join our team and help drive success for our clients through digital channels. In this role, you'll play a pivotal ...
Director Client Success
Denver, CO · On-site
The Director will lead a team of Implementation Managers who serve as the primary point of contact ... Lead the Client Success Team: Lead Implementation Managers, each serving as the primary point of ...
Director Client Success
Denver, CO · On-site
The Director will lead a team of Implementation Managers who serve as the primary point of contact ... Lead the Client Success Team: Lead Implementation Managers, each serving as the primary point of ...
Director Client Success
Denver, CO · On-site
The Director will lead a team of Implementation Managers who serve as the primary point of contact ... Lead the Client Success Team: Lead Implementation Managers, each serving as the primary point of ...
Director Client Success
Denver, CO · On-site
The Director will lead a team of Implementation Managers who serve as the primary point of contact ... Lead the Client Success Team: Lead Implementation Managers, each serving as the primary point of ...
Client Success Manager, Navigation
Denver, CO · On-site
$90K - $125K/yr
... savvy Client Success Manager (CSM) to join our Care Navigation team. As a CSM, you will be the ... Ability to lead projects and influence others * Demonstrated ability to solve complex problems and ...
Client Success Manager, Navigation
Denver, CO · On-site
$90K - $125K/yr
... savvy Client Success Manager (CSM) to join our Care Navigation team. As a CSM, you will be the ... Ability to lead projects and influence others * Demonstrated ability to solve complex problems and ...
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
Client Success Manager
Greeley, CO · On-site
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
Client Success Manager
Greeley, CO · On-site
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
Client Success Manager
Denver, CO · On-site
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
Client Success Manager
Denver, CO · On-site
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
Client Success Manager
Thornton, CO · On-site
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
Client Success Manager
Thornton, CO · On-site
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
Client Success Manager
Aurora, CO · On-site
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
Client Success Manager
Aurora, CO · On-site
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
Client Success Manager
Fort Collins, CO · On-site
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
Client Success Manager
Fort Collins, CO · On-site
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
Client Success Project Manager information
What does a client success project manager do?
A Client Success Project Manager is responsible for ensuring that clients achieve their desired outcomes while using a company’s products or services. They act as the main point of contact between the client and the company, coordinating project timelines, managing deliverables, and addressing any concerns or issues that arise. Their role combines elements of project management and customer relationship management, aiming to enhance client satisfaction, retention, and long-term success.
How does a client success project manager typically balance client expectations with project deliverables?
Client Success Project Managers play a crucial role in ensuring that client needs are met while also keeping projects on track and within scope. This often involves setting clear communication channels, proactively managing timelines, and regularly updating clients on progress or potential roadblocks. They work closely with cross-functional teams, such as sales, product, and support, to align client goals with achievable deliverables and ensure a smooth project lifecycle. Strong relationship-building skills and the ability to manage multiple priorities are essential for success in this role.
What are the key skills and qualifications needed to thrive as a client success project manager, and why are they important?
To thrive as a Client Success Project Manager, you need a strong background in project management, client relations, and a relevant bachelor's degree, often supplemented by experience in customer-facing roles. Familiarity with project management tools (such as Asana, Trello, or Jira), CRM systems, and certifications like PMP or CSM are commonly required. Excellent communication, problem-solving, and relationship-building skills help you manage client expectations and drive project success. These competencies are crucial for ensuring projects are delivered on time, clients remain satisfied, and long-term partnerships are fostered.
What is the difference between Client Success Project Manager vs Customer Success Manager?
| Aspect | Client Success Project Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Managing client projects, ensuring delivery and implementation | Building ongoing relationships, ensuring customer satisfaction |
| Certifications | Project management certifications (PMP, CAPM) | Customer success or account management certifications |
| Work Environment | Collaborates with project teams, handles timelines | Engages directly with clients, focuses on retention |
| Industry Usage | Common in SaaS, IT, consulting | Common in SaaS, tech, service industries |
While both roles aim to enhance client satisfaction, the Client Success Project Manager primarily manages specific projects and deliverables, whereas the Customer Success Manager focuses on long-term client relationships and retention. Understanding these differences helps organizations assign the right roles for client success initiatives.
What cities in Colorado are hiring for Client Success Project Manager jobs?
Cities in Colorado with the most Client Success Project Manager job openings:
Client Success Manager
Denver, CO • On-site
NAVA Software Solutions
• IT Services • 51 - 200 employees51 - 200 employees
Full-time
Re-posted 5 days ago
Job description
NAVA Software solutions is looking for a Client Success Manager
Details:
Client Success Manager
Denver CO - Onsite
Duration: 12 months
Looking for CSM experience with Contact center AI products like Observe, Cresta, Google CCaas or someone from the cable industry like Comcast.we keep millions of customers connected across our 41-state footprint. Our Operational Analytics & Insight team provides the measurement, insights and recommendations that inform our digital strategies. By helping answer critical questions about the customer experience, sales, and operations, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.
Be Part of the Connection
As a Client Success Manager on the Operational Analytics & Innovations (OAI) you will drive the vision and execution of the OAI Product & Services and will be responsible for defining, prioritizing, and assessing the work of the development team, ensuring that products meet customer needs and align with strategic goals. You will also be responsible for monitoring adherence and pushing reporting on progress to goals. Here are some of the responsibilities:
How You'll Make an Impact
You'll work in a fast-paced, dynamic office environment. On a given day you'll engage with leaders, executives and stakeholders to uncover business needs, recommend internal products, gather feedback to support continuous improvement, monitor and drive exceptional performance/ROI. You'll thrive in this role if you can influence executives, build strong stake holder relationships, manage multiple programs and partnering with our product teams to build exceptional products.
Required Qualifications
Preferred Qualifications
Experience: Client success, enterprise relationship management solutioning, implanting and training technical products; Large scale call centre operations, chat and digital support they are going to want to refine the screening to include food service background ( waiting table/bar tender in their early career) Sales or consulting background.
Details:
Client Success Manager
Denver CO - Onsite
Duration: 12 months
Looking for CSM experience with Contact center AI products like Observe, Cresta, Google CCaas or someone from the cable industry like Comcast.we keep millions of customers connected across our 41-state footprint. Our Operational Analytics & Insight team provides the measurement, insights and recommendations that inform our digital strategies. By helping answer critical questions about the customer experience, sales, and operations, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.
Be Part of the Connection
As a Client Success Manager on the Operational Analytics & Innovations (OAI) you will drive the vision and execution of the OAI Product & Services and will be responsible for defining, prioritizing, and assessing the work of the development team, ensuring that products meet customer needs and align with strategic goals. You will also be responsible for monitoring adherence and pushing reporting on progress to goals. Here are some of the responsibilities:
- Lead discussion & calibration sessions to align on product request and expected output
- Plan and execute on stakeholder product request by ensuring constant alignment of the objective
- Assist, train and lead product rollout plan
- Build important business relationships with clients.
- Understand customer needs and participate in brainstorming solutions
- Promote the products created to support meeting company goals
- Initiate, foster and cultivate business relationships
How You'll Make an Impact
- Client Engagement, discovery and relationship management
- Collaborating closely with cross-functional teams, including Operations, AI engineering, analytics teams, behavioral analytics staff, design, learning & development, to deliver high-quality products.
- Creating detailed user stories and acceptance criteria, ensuring the development team has a clear understanding of requirements.
- Acting as the primary point of contact for stakeholders, communicating product vision, goals, and progress.
- Ensuring timely delivery of product releases and updates.
- Travel around a week each month
You'll work in a fast-paced, dynamic office environment. On a given day you'll engage with leaders, executives and stakeholders to uncover business needs, recommend internal products, gather feedback to support continuous improvement, monitor and drive exceptional performance/ROI. You'll thrive in this role if you can influence executives, build strong stake holder relationships, manage multiple programs and partnering with our product teams to build exceptional products.
Required Qualifications
- Experience: Project management - 5+ years
- Education: Bachelor's degree in related field, or equivalent work experience
- Abilities: Communicate in a clear, straightforward, and professional manner; effective critical thinking skills; analyze and interpret data; knowledge and ability to use computer and software applications including
Preferred Qualifications
Experience: Client success, enterprise relationship management solutioning, implanting and training technical products; Large scale call centre operations, chat and digital support they are going to want to refine the screening to include food service background ( waiting table/bar tender in their early career) Sales or consulting background.
About NAVA Software Solutions
Sourced by ZipRecruiter
NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Rocky Hill, CT, US