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Client Success Project Manager Jobs in Washington

Waybetter Marketing

Client Success Manager

Columbia, MD · On-site

We're looking for a savvy client success manager with strong tactical fluency and 5+ years of the ... Project Management : Fluidly transition between different client needs and tasks throughout the day ...

New

MultiPlan

Client Success Manager

Mclean, VA · On-site

The Associate Client Success Manager will support the Client Success team in ensuring the success and satisfaction of our healthcare payor clients. This entry-level role will assist in managing ...

New

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

About the Client Success Manager position We're looking for a driven and passionate Client Success Manager (CSM) who loves building relationships and helping clients win. In this role, you'll be the ...

Welldoc

Client Success Manager

Columbia, MD · On-site

As a Client Success Manager, you will be responsible for managing assigned strategic accounts and ... Maintain appropriate project documentation for each account including meeting minutes.

Welldoc, Inc.

Client Success Manager

Columbia, MD · On-site

As a Client Success Manager, you will be responsible for managing assigned strategic accounts and ... Maintain appropriate project documentation for each account including meeting minutes.

Welldoc

Client Success Manager

Columbia, MD · On-site

As a Client Success Manager, you will be responsible for managing assigned strategic accounts and ... Maintain appropriate project documentation for each account including meeting minutes.

Welldoc, Inc.

Client Success Manager

Columbia, MD · On-site

As a Client Success Manager, you will be responsible for managing assigned strategic accounts and ... Maintain appropriate project documentation for each account including meeting minutes.

Aon

Client Success Manager

Potomac, MD · On-site

The Client Success Manager is responsible for managing the delivery of our workplace financial wellness program across an assigned portfolio of plan sponsor clients. This role focuses on client ...

NFP, an Aon company

Client Success Manager

Mclean, VA · On-site

The Client Success Manager is responsible for managing the delivery of our workplace financial wellness program across an assigned portfolio of plan sponsor clients. This role focuses on client ...

New

NFP Corp

Client Success Manager

Mclean, VA · On-site

The Client Success Manager is responsible for managing the delivery of our workplace financial wellness program across an assigned portfolio of plan sponsor clients. This role focuses on client ...

NFP Corp

Client Success Manager

Potomac, MD · On-site

The Client Success Manager is responsible for managing the delivery of our workplace financial wellness program across an assigned portfolio of plan sponsor clients. This role focuses on client ...

NFP Corp

Client Success Manager

Mclean, VA · On-site

The Client Success Manager is responsible for managing the delivery of our workplace financial wellness program across an assigned portfolio of plan sponsor clients. This role focuses on client ...

NFP Corp

Client Success Manager

Potomac, MD · On-site

The Client Success Manager is responsible for managing the delivery of our workplace financial wellness program across an assigned portfolio of plan sponsor clients. This role focuses on client ...

Aon

Client Success Manager

Mclean, VA · On-site

The Client Success Manager is responsible for managing the delivery of our workplace financial wellness program across an assigned portfolio of plan sponsor clients. This role focuses on client ...

Aon

Client Success Manager

Mclean, VA · On-site

The Client Success Manager is responsible for managing the delivery of our workplace financial wellness program across an assigned portfolio of plan sponsor clients. This role focuses on client ...

NFP Corp

Client Success Manager

Potomac, MD · On-site

The Client Success Manager is responsible for managing the delivery of our workplace financial wellness program across an assigned portfolio of plan sponsor clients. This role focuses on client ...

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Client Success Project Manager information

What does a client success project manager do?

A Client Success Project Manager is responsible for ensuring that clients achieve their desired outcomes while using a company’s products or services. They act as the main point of contact between the client and the company, coordinating project timelines, managing deliverables, and addressing any concerns or issues that arise. Their role combines elements of project management and customer relationship management, aiming to enhance client satisfaction, retention, and long-term success.

How does a client success project manager typically balance client expectations with project deliverables?

Client Success Project Managers play a crucial role in ensuring that client needs are met while also keeping projects on track and within scope. This often involves setting clear communication channels, proactively managing timelines, and regularly updating clients on progress or potential roadblocks. They work closely with cross-functional teams, such as sales, product, and support, to align client goals with achievable deliverables and ensure a smooth project lifecycle. Strong relationship-building skills and the ability to manage multiple priorities are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success project manager, and why are they important?

To thrive as a Client Success Project Manager, you need a strong background in project management, client relations, and a relevant bachelor's degree, often supplemented by experience in customer-facing roles. Familiarity with project management tools (such as Asana, Trello, or Jira), CRM systems, and certifications like PMP or CSM are commonly required. Excellent communication, problem-solving, and relationship-building skills help you manage client expectations and drive project success. These competencies are crucial for ensuring projects are delivered on time, clients remain satisfied, and long-term partnerships are fostered.

What is the difference between Client Success Project Manager vs Customer Success Manager?

AspectClient Success Project ManagerCustomer Success Manager
Primary FocusManaging client projects, ensuring delivery and implementationBuilding ongoing relationships, ensuring customer satisfaction
CertificationsProject management certifications (PMP, CAPM)Customer success or account management certifications
Work EnvironmentCollaborates with project teams, handles timelinesEngages directly with clients, focuses on retention
Industry UsageCommon in SaaS, IT, consultingCommon in SaaS, tech, service industries

While both roles aim to enhance client satisfaction, the Client Success Project Manager primarily manages specific projects and deliverables, whereas the Customer Success Manager focuses on long-term client relationships and retention. Understanding these differences helps organizations assign the right roles for client success initiatives.

What cities in Washington are hiring for Client Success Project Manager jobs?

Cities in Washington with the most Client Success Project Manager job openings:

Client Success Project Manager jobs near you

Client Success Manager

Columbia, MD • On-site

Waybetter Marketing
Marketing • 11 - 50 employees
Learn more about Waybetter Marketingexternal

Other

Medical, Retirement

Posted yesterday

New

Job description

Waybetter Marketing is a higher ed-focused marketing agency based in Columbia, Maryland. We’re looking for a savvy client success manager with strong tactical fluency and 5+ years of the below experience within commuting distance. This hybrid role blends client-facing account management and presentation skills with hands-on results analysis and CRM optimization.

What You\'ll Get:

  • Competitive compensation
  • Hybrid schedule (remote on Wednesdays and Fridays)
  • Health insurance
  • 401(k) with a guaranteed 3% profit sharing
  • Paid parental leave
  • Free snacks

What You\'ll Do:

As a Client Success Manager, you\'ll own the success of multi-channel marketing efforts for a portfolio of colleges and universities.

  • Client Management: Host client calls, conduct partner presentations, travel to campuses.
  • Project Management: Fluidly transition between different client needs and tasks throughout the day, project managing key projects as they flow through the organization.
  • CRM Mastery: Understand segmentation, dynamic content, and audience experience to optimize each outreach channel; audit client-owned enrollment processes within the CRM and recommend improvements.
  • Quality Assurance: Ensure every email, website, SMS, and campaign variation renders and functions as intended for the unique audience.
  • Results Analysis: Rigorously study results and improve them through strategic adjustments and optimizations. Own them in and out.

This Role is Right for You if:

  • You have 5+ years using a CRM or marketing automation tool.
  • You\'re competitive and driven by results.
  • You\'re both technically strong and client-confident.
  • You thrive under deadlines and maintain accuracy even while switching quickly between tasks and clients.
  • You\'re highly detail-oriented and committed to flawless execution.
  • You learn new tools quickly and stay competitive, curious, and results-driven.

Why You Want to Work at Waybetter:

We’re a team of passionate marketers and technologists dedicated to helping colleges and universities increase their student enrollment. We are an established, agile company poised for continued growth.

We work hard, take pride in our craft, and partner with clients who are genuinely grateful for what we do. You\'ll be surrounded by motivated people and have real opportunities to grow your technical skill set in Slate.

Take a peek at our crew: https://www.waybettermarketing.com/about/

Want to hear us speak? https://www.waybettermarketing.com/webinars/

Only applicants in the Baltimore/DC region will be considered. Long-term remote work arrangements are not available.

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