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Client Success Project Manager Jobs (NOW HIRING)

Diligent Robotics

Client Success Manager

Chicago, IL

... Client Success Manager owns the health, performance, and growth of a hospital or territory of ... Project manage to drive down issues and lift performance * Run a prioritized book of work per ...

New

Diligent Robotics

Client Success Manager

Austin, TX · On-site

... Client Success Manager owns the health, performance, and growth of a hospital or territory of ... Project manage to drive down issues and lift performance * Run a prioritized book of work per ...

Pavago

Client Success Manager

Client Success Manager (Revenue Growth & Client Success) - Remote Position Type: Full-Time, Remote ... Project management tools * AI productivity tools (ChatGPT, Claude, Microsoft Copilot, or similar ...

Huzzle

Client Success Manager

Tampa, FL · On-site

Project & Implementation Management * Coordinate internal teams to ensure timely delivery of ... in Client Success, Account Management, or Project Management * Proven experience managing high ...

Addison Group

Client Success Manager

Danvers, MA · On-site

$85K - $95K/yr

Client Success Manager - Managed IT Services Industry: Information Technology / Managed Services ... Partner with Service Operations, Engineering, Project Management, and other technical teams to ...

RealPage

Client Success Associate

Maintain and update project management tools and software. Qualifications Education: Recognized qualification in Business Administration, Project Management, or a related field. Experience: 2-4 years ...

AEG

Client Success Manager

Oviedo, FL · On-site

Project requests should provide sufficient detail and context for stakeholders to easily understand the scope, requirements, priorities, and current status of each initiative. The Client Success ...

Selerix

Client Success Manager

Indianapolis, IN · On-site +1

Client Success Manager Department: Client Services Reports To: Manager, Client Services Location ... Effectively perform project management role on case configurations. * Consistently maintains ...

Centivo

Client Success Manager

Buffalo, NY · On-site

Summary of Role The Client Success Manager (CSM) provides the day-to-day operational support that ... Provide operational support and coordination on client projects, including renewals and ...

Sevaa Group

Client Success Manager

Alpharetta, GA · On-site

As a Client Success Manager, you will own the customer lifecycle for each of your accounts ... Project Management * Ensure the project management system is up-to-date with the current status of ...

Ylopo

Client Success Manager

OR · On-site +1

$60K - $75K/yr

Strong technical, organizational, and project coordination skills, alongside strong attention to ... Manager of Client Success. * Learn the ins and outs of our product to become a subject matter ...

Sevaa Group

Client Success Manager

Alpharetta, GA · On-site +1

As a Client Success Manager, you will own the customer lifecycle for each of your accounts ... Project Management * Ensure the project management system is up-to-date with the current status of ...

Waystar

Client Success Manager

Perform other duties and projects as assigned by Client Success leadership WHAT YOU'LL NEED * 4-year bachelor's degree * 3+ years of analyst/project management/account management experience in health ...

Patientco

Client Success Manager

Perform other duties and projects as assigned by Client Success leadership WHAT YOU'LL NEED * 4-year bachelor'sdegree * 3+yearsofanalyst/project management/account management experiencein healthcare ...

Liaison International

Client Success Manager

$62K - $80K/yr

The CSM also manages all aspects of client projects and coordinates with internal teams to ensure ... success. * Learn software and technology quickly, adapting as campaign platforms and components ...

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Client Success Project Manager information

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$38.5K

$102.7K

$162K

How much do client success project manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for client success project manager in the United States is $102,682.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $123,000.00 per year, depending on experience, location, and employer.

What does a client success project manager do?

A Client Success Project Manager is responsible for ensuring that clients achieve their desired outcomes while using a company’s products or services. They act as the main point of contact between the client and the company, coordinating project timelines, managing deliverables, and addressing any concerns or issues that arise. Their role combines elements of project management and customer relationship management, aiming to enhance client satisfaction, retention, and long-term success.

How does a client success project manager typically balance client expectations with project deliverables?

Client Success Project Managers play a crucial role in ensuring that client needs are met while also keeping projects on track and within scope. This often involves setting clear communication channels, proactively managing timelines, and regularly updating clients on progress or potential roadblocks. They work closely with cross-functional teams, such as sales, product, and support, to align client goals with achievable deliverables and ensure a smooth project lifecycle. Strong relationship-building skills and the ability to manage multiple priorities are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success project manager, and why are they important?

To thrive as a Client Success Project Manager, you need a strong background in project management, client relations, and a relevant bachelor's degree, often supplemented by experience in customer-facing roles. Familiarity with project management tools (such as Asana, Trello, or Jira), CRM systems, and certifications like PMP or CSM are commonly required. Excellent communication, problem-solving, and relationship-building skills help you manage client expectations and drive project success. These competencies are crucial for ensuring projects are delivered on time, clients remain satisfied, and long-term partnerships are fostered.

What is the difference between Client Success Project Manager vs Customer Success Manager?

AspectClient Success Project ManagerCustomer Success Manager
Primary FocusManaging client projects, ensuring delivery and implementationBuilding ongoing relationships, ensuring customer satisfaction
CertificationsProject management certifications (PMP, CAPM)Customer success or account management certifications
Work EnvironmentCollaborates with project teams, handles timelinesEngages directly with clients, focuses on retention
Industry UsageCommon in SaaS, IT, consultingCommon in SaaS, tech, service industries

While both roles aim to enhance client satisfaction, the Client Success Project Manager primarily manages specific projects and deliverables, whereas the Customer Success Manager focuses on long-term client relationships and retention. Understanding these differences helps organizations assign the right roles for client success initiatives.

What cities are hiring for Client Success Project Manager jobs?

Cities with the most Client Success Project Manager job openings:

What states have the most Client Success Project Manager jobs?

States with the most job openings for Client Success Project Manager jobs include:

What are popular job titles related to Client Success Project Manager jobs?

For Client Success Project Manager jobs, the most frequently searched job titles are:

Client Success Project Manager jobs near you
Infographic showing various Client Success Project Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $102,682 per year, or $49.4 per hour.

Client Success Manager

Los Angeles, CA • On-site

Diligent Robotics
Health Care and Social Assistance • 51 - 200 employees
Learn more about Diligent Roboticsexternal

Full-time

Posted 26 days ago

Job description

What we're doing isn't easy, but nothing worth doing ever is.
We envision a future powered by robots that work seamlessly with human teams. We build artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out current and future generations of humanoid robots.
Field-based • ~75% travel • Preference for candidates near a major airport
About the Role
The Client Success Manager owns the health, performance, and growth of a hospital or territory of hospital partners running Moxi robot fleets. You are both the executive relationship owner and the operator behind the numbers: you run leadership check-ins and quarterly business reviews, translate utilization data into a clear story about value delivered, and drive the projects that resolve issues and lift site performance.
Priorities shift, sites behave differently, and the playbook is still being written. The CSMs who thrive here make good decisions with incomplete information and move fast without losing rigor.
What You'll Be Doing
Own executive relationships and the value narrative
  • Serve as the trusted executive contact for each hospital - C-suite sponsors, nursing leadership, and operational stakeholders.
  • Lead recurring leadership check-ins and quarterly business reviews: set the agenda, build the deck, present performance against goals, and close with documented decisions, owners, and next steps.
  • Communicate Moxi's value in each stakeholder's terms - clinical hours returned, delivery volume, staff satisfaction, cost avoidance - continuously, not just at renewal.

Use data to drive better outcomes
  • Monitor utilization, adoption, and reliability data across your territory; know each site's baseline, trends, and outliers.
  • Diagnose why a site underperforms, run the intervention, and measure whether it worked.
  • Set and track site-level performance targets with partners, and report on progress honestly in every leadership conversation.
  • Surface cross-account patterns that should shape product priorities and playbooks.

Project manage to drive down issues and lift performance
  • Run a prioritized book of work per account - open issues, improvement projects, use case activations - with clear owners, dates, and status visible internally and to the client.
  • Drive issue resolution end to end: intake, triage, escalation, resolution, and closing the loop.
  • Coordinate operations, support, engineering, product, and growth to unblock sites, without direct authority over any of them.

Grow adoption and expand the footprint
  • Partner with clinical teams on staff training, workflow fit, and creative solutions that deliver measurable outcomes.
  • Discover, prioritize, and activate new use cases; maintain use case libraries and account action plans, aligned to new product releases.
  • Work with operations and growth to identify fleet expansion opportunities and supply the performance evidence that makes the case.

Operate as a Diligent teammate
  • Manage client success operations across multiple hospitals in your territory, contribute to colleagues' development and the client success playbook, and drive outcomes that ladder up to company OKRs.
What You'll Need
  • Comfort in a fast-paced, ambiguous environment - you adapt when priorities change, operate without a finished playbook, and stay organized when several sites need you at once.
  • Data fluency - you work confidently in dashboards and spreadsheets, and know the difference between reporting a number and explaining what it means.
  • Executive presence - you can hold a room with hospital executives, tell a crisp story with data, and handle hard conversations directly.
  • Project management discipline - you scope, sequence, track, escalate, and follow through. Details don't get lost on your watch.
  • Ownership - you treat your territory's performance as your own result.
  • Creative problem-solving and conflict resolution - you find workable solutions inside real constraints, and handle escalations with sensitivity.
Preferred Qualifications
  • Client-facing account management, customer success, or consulting experience
  • Track record of owning customer performance metrics and improving them
  • Experience running executive business reviews and leadership check-ins
  • Cross-functional project management experience
  • Comfort with dashboards, spreadsheets, or BI tools for analysis and reporting
  • Hospital or healthcare operations experience is a strong plus
  • Experience with a hardware, robotics, or deployed-technology product is a plus

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