Client Success Expert Jobs (NOW HIRING)

Overview
Job Title: Client Success Strategist
Department: Sales
Reporting To: Senior Vice President Market Manager
Employment Type: Full-Time
Location: San Francisco
Work Arrangement: On-Site
Pay Transparency:
The anticipated starting salary range for individuals expressing interest in this position is $65,000 - $75,000,
Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, student loan payment assistance program, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.
Overview
Audacy is looking for a Client Success Strategist to work in tandem with Account Executives to strategically develop new business and subsequently oversee execution in post-sale. The Client Success Strategist is ultimately responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations are met, as well as acting as the client advocate within the campaign execution and business operations teams. From building the media plan through campaign delivery and wrap, this role will be the main client point of contact for executing advertising campaigns, including radio and digital media as well as live event integrations.
In addition to working with an assigned team of Account Executives, the Client Success Strategist may also be responsible for managing up to 5 named accounts each quarter with expectation of maintaining and growing business strategically as well as assisting with key initiatives identified by members of the local leadership team.
The ideal candidate will possess exceptional client-facing skills, have a thorough understanding of marketing and integrated media channels, and be able to lead large-scale campaigns from start to finish while acting as a representative of Audacy. You will have a knack for communicating efficiently and effectively under pressure to our clients and internal teams, while ensuring the expectations of both are met.
Responsibilities
What You'll Do:

• Proactively and intuitively recommend strategies that align with client defined KPI's within Audacy guidelines.
• Create media plans/presentations and help shepherd deals from pre-sale to close
• Lead conversations with internal creative and execution teams to client expectations and deadlines are met.
• Provide best-in-class "white glove" client service to advertisers through great communication and properly setting expectations
• Be the expert on all aspects of a campaign serving as the main point of contact for clients, sales and internal execution teams
• Oversee production and delivery from all teams to ensure all elements of a campaign are running smoothly
• Digest and articulately relay feedback and expectations to client and internal teams.
• Proactively troubleshoot internal and external campaign concerns and work directly with Regional Director of Strategy to seek out solutions that cater to both the client expectations as well as Audacy's best practices.
• Confidently forecast the launch of a campaign and communicate any risk to revenue to internal teams
• Partner closely with Project Manager on internal operations to gain internal approvals and develop timelines
• Partner closely with Project Managers & internal operation teams to monitor media implementation, pacing, and performance to ensure we deliver the campaign in-full
• Present campaign performance reports including delivery, optimizations, insights, and program recommendations including mid-campaign and wrap reports
• Other duties as assigned by Management

Qualifications
Required & Preferred:

• Minimum 2 years in a client facing role preferably in media strategy and or digital agency environment
• In depth understanding of digital advertising strategy and measurement
• Strategic thinker and solution-oriented with proactive attitude
• Public speaking skills and ability to lead a room
• Proven ability to lead projects and work efficiently with internal resources
• Enjoy and thrive in a fast-paced, deadline-oriented environment with the ability to maintain composure under pressure
• Exceptional communication and writing skills
• Proficient in Google Office Suite
• Hybrid work environment and ability to travel as needed

Important Notes:
Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding.
About Us
Audacy is a leading audio content and entertainment company. As champions of audio, we connect with people in the moments that matter - delivering trusted local news, passionate sports and your favorite music across 220+ radio stations, premium podcasts, live events and digital experiences that reach more than 200 million listeners every month.
We create compelling content, foster deeply engaged audiences and deliver outcomes that matter for advertisers. Learn more at www.audacyinc.com and join the conversation on LinkedIn, X, Facebook and Instagram.
EEO
Audacy is an Equal Opportunity Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.