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Client Success Expert Jobs (NOW HIRING)

VTS

Client Success Manager

New York, NY · On-site

As a Client Success Manager (CSM), you are the tactical expert who partners directly with commercial real estate teams to ensure they are extracting maximum value from our platform. With the support ...

Alleviate

Director of Client Success

Irvine, CA · On-site

$130K - $150K/yr

Participate in leadership discussions as a functional expert in Client Success operations * Represent the department in internal meetings and select client interactions as needed Knowledge, Skills ...

RYNO Strategic Solutions

Client Success Manager

... internal expert teams. You will guide the strategic direction for your clients, helping them ... Mentor Client Success Coordinators * Build strong relationships with both clients and the RYNO team

Intus, Inc

Senior Client Success Manager

$120K - $130K/yr

The Senior CSM acts as a thought partner, product expert, and mentor within the Client Success function-helping both clients and internal team members navigate complex workflows, leverage data ...

Gartner

Client Success Associate

Irving, TX · On-site

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and ...

Gartner

Client Success Associate

Fort Myers, FL · On-site

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and ...

Intap

Client Success Director, Legal

New York, NY · On-site +1

Client Success Director, Legal Remote or Hybrid (US), New York area preferred About the role The ... Serve as a subject matter expert in Intapp DealCloud with the ability to apply generalist knowledge ...

Investor Economics

Client Success Manager

Rockville, MD

$60K - $72K/yr

Internally, the Client Success Manager will also partner with the Sales team to bring operational ... Serve as domain expert on ISS STOXX's suite of proxy and corporate governance solutions * Partner ...

Gartner

Client Success Associate

Fort Myers, FL · Remote

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and ...

Eversana

Client Success Manager

Memphis, TN · On-site

The Client Success Manager (CSM) is the primary business and relationship manager for EVERSANA ... Be an expert on EVERSANA Channel Management. * Lead cross-functional teams as required and ...

Intap

Client Success Director, Legal

New York, NY · On-site +1

Client Success Director, Legal US Remote or Hybrid in Charlotte, NC; New York NY; or Palo Alto, CA ... Serve as a subject matter expert in Intapp Walls with the ability to apply generalist knowledge ...

Intap

Client Success Director, Legal

Charlotte, NC · On-site +1

Client Success Director, Legal US Remote or Hybrid in Charlotte, NC; New York NY; or Palo Alto, CA ... Serve as a subject matter expert in Intapp Walls with the ability to apply generalist knowledge ...

EVERSANA

Client Success Manager

Memphis, TN · On-site

The Client Success Manager (CSM) is the primary business and relationship manager for EVERSANA ... Be an expert on EVERSANA Channel Management. * Lead cross-functional teams as required and ...

EnergyHub

Senior Client Success Manager

Be a product and service expert. Develop a comprehensive knowledge of demand management, the ... client success * Experience working in or with renewable energy, utilities, and grid services or ...

Guidepoint

Client Success Manager

New York, NY · Hybrid

Experience working with or using expert networks is a plus * Intellectual curiosity, adaptability ... At Guidepoint, our success relies on the diversity of our employees, advisors, and client base ...

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All JobsClient Success Expert Jobs

Client Success Expert information

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$32.5K

$83.1K

$140K

How much do client success expert jobs pay per year?

As of Jun 27, 2026, the average yearly pay for client success expert in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a client success expert?

A client success expert is a professional responsible for ensuring clients achieve their desired outcomes with a company's products or services. They build strong relationships, provide support, and often use customer relationship management (CRM) tools to monitor client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Client Success Expert, and why are they important?

To thrive as a Client Success Expert, you need strong customer relationship management skills, problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as experience with customer support tools, is often required. Exceptional communication, empathy, and proactive listening set top performers apart in this role. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving long-term client satisfaction and retention.

How does a Client Success Expert typically collaborate with other departments to ensure client satisfaction?

A Client Success Expert regularly works alongside teams such as sales, product development, and support to address client needs and ensure a seamless experience. They may relay client feedback to product teams for improvement, coordinate with sales on upsell opportunities, and partner with support to resolve technical issues quickly. This cross-functional collaboration is key to proactively identifying challenges and ensuring clients achieve their goals with the company’s offerings.

What does a Client Success Expert do?

A Client Success Expert is responsible for ensuring that clients have a positive experience with a company's products or services. They act as a primary point of contact, helping clients achieve their goals, resolve issues, and maximize the value they receive. Client Success Experts often provide onboarding, training, and ongoing support, as well as gather feedback to improve offerings. Their main goal is to build strong, lasting relationships that lead to customer satisfaction and retention.

How can I make 2000 a week working from home?

A Client Success Expert can potentially earn $2,000 weekly by providing high-quality customer support, building strong client relationships, and demonstrating expertise in communication and problem-solving. Achieving this income may require working full-time hours, developing specialized skills, and gaining experience in the field. Some roles also offer performance-based bonuses or commissions that can increase earnings.

What jobs pay 10,000 a month without a degree?

A Client Success Expert can earn $10,000 or more per month through high-value client management, sales commissions, or performance bonuses, especially in industries like SaaS or consulting. Success in such roles often depends on strong communication skills, industry knowledge, and experience rather than formal degrees.

What is the difference between Client Success Expert vs Customer Support Specialist?

AspectClient Success ExpertCustomer Support Specialist
CredentialsRelevant experience, certifications in customer success or account managementTechnical knowledge, customer service skills
Work EnvironmentProactive engagement, strategic account managementReactive support, troubleshooting
Employer & Industry UsageTech, SaaS, subscription servicesRetail, telecom, tech
Search & Comparison IntentUnderstanding strategic customer relationshipsResolving technical issues

While both roles focus on customer interactions, a Client Success Expert proactively manages client relationships to ensure satisfaction and retention, often working strategically. In contrast, a Customer Support Specialist primarily responds to technical or service issues as they arise, providing reactive support. The roles overlap in customer communication but differ in scope and approach.

How much does a CSM get paid?

A Client Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, location, and company size. Many CSMs also receive performance bonuses and benefits, and strong communication and CRM skills are often required for the role.
More about Client Success Expert jobs
What cities are hiring for Client Success Expert jobs? Cities with the most Client Success Expert job openings:
What states have the most Client Success Expert jobs? States with the most job openings for Client Success Expert jobs include:
What job categories do people searching Client Success Expert jobs look for? The top searched job categories for Client Success Expert jobs are:
Client Success Expert jobs near you
Infographic showing various Client Success Expert job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 13% Part Time, 3% Temporary, and 10% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Client Success Manager

Client Success Manager

VTS

New York, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

Client Success is the front line of VTS's retention engine. As a Client Success Manager (CSM), you are the tactical expert who partners directly with commercial real estate teams to ensure they are extracting maximum value from our platform.
With the support of powerful data-driven workflows and advanced VTS AI tools, you will own and manage a dedicated portfolio of accounts. You'll act as a core strategic advisor for our users-driving value through high-velocity adoption, and turning daily users into VTS champions. Simply put, when our CSMs succeed, our customers thrive and continue to grow with us.
** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office four days a week. **What you can expect as a Client Success Manager:
This isn't your typical account management role. At VTS, you'll join a high-impact, AI-augmented CS team that's rethinking how modern client success is done.
You will:
  • Own Your Book of Business: Act as the primary point of contact and trusted partner for a dedicated portfolio of accounts, establishing long-term relationships with key stakeholders.
  • Optimize & Transform Workflows: Lead the charge in helping clients transition from slow, manual processes into streamlined digital workflows within VTS, teaching users how to leverage the platform to accelerate business.
  • Drive Proactive Account Health: Monitor usage metrics and adoption insights to catch "at-risk" users early, stepping in with targeted proactive outreach.
  • Execute Retention Strategies: Manage client value realization to secure renewals and collaborate closely with our Sales teams to spot account expansion and upsell opportunities.
  • Conduct Business Reviews: Lead regular business reviews to align the platform's capabilities with your clients' ongoing operational goals.
  • Collaborate Cross-Functionally: Work hand-in-hand with Product, Support, and Sales teams to advocate fiercely for client feature requests and directly influence our product roadmap.
What Makes You a Great Fit?
You're not just looking to execute tasks; you love building relationships, solving complex client problems, and guiding clients toward clear, successful outcomes.
You could be a great fit if:
  • You bring 2-3 years of experience in Customer Success, Account Management, or a similar client-facing role within a SaaS, PropTech, or Real Estate environment.
  • You are deeply curious, coachable, tech-savvy, and highly adept at mastering and troubleshooting complex digital workflows.
  • You are a strong communicator who can translate technical concepts into simple, actionable business insights for non-technical users.
  • You can manage multiple client projects simultaneously while maintaining a sharp attention to detail and hitting your goals in a fast-paced environment.

What VTS Values & How We Show It
  • Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
  • Be Customer Obsessed - We're employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - quarterly happy hours, wellness events, clubs, and team lunches!
  • Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
  • Move as One - We work in an open floor plan to promote cross-functional collaboration.
  • Take Ownership - Be an owner of the company you're building with our equity packages.
  • Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!

ABOUT VTS
VTS is the only AI-driven technology platform enabling intelligent real estate by unifying industry professionals, investors, and their customers at scale. In 2013, VTS revolutionized commercial real estate leasing operations with what is now VTS Lease. Today, VTS AI is the largest first-party insights and collaboration engine in the industry, transforming how strategic decisions are made and executed by the real estate industry globally.
With the VTS Platform, consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every stakeholder in real estate is given real-time market information and workflow tools to do their job with unparalleled speed and intelligence. VTS is the global leader, with more than 60% of Class A office space in the U.S., and 13 billion square feet of office, residential, retail, and industrial space is managed through the platform worldwide. VTS is utilized by over 45,000 professionals and over 1.2 million total users each day, including industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE.
VTS maintains offices in New York City, London, Toronto, Chicago.
To learn more about VTS and view our open roles, visit us at vts.com or follow us on Instagram (@WeAreVTS) or LinkedIn.
Pay Transparency
At VTS, we pride ourselves on articulating a clear and transparent philosophy around equitable, impartial compensation that will allow us to recruit and retain an exceptional team. The base salary is market-driven at the time of offer and is based on tier 1 market data. The salary for this role will range between $90,000 and $100,000 and is determined by several factors, including your skills, prior relevant experience, quality of interviews, leveling, and geography.
EEO Guidelines
VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
All your information will be kept confidential according to EEO guidelines. For more information about what we collect and how we use it, please refer to the Candidate Privacy Statement.
If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know at ta@vts.com
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