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Client Success Expert Jobs (NOW HIRING)

Nexus IT, Inc

Client Success Manager

Salt Lake City, UT · On-site

$80K - $104K/yr

Client Success Manager Location: Salt Lake City, UT Department: Client Success Team Reports To ... Serve as the primary subject matter expert (SME) on assigned client accounts, ensuring a high level ...

Ylopo

OR · On-site

$60K - $75K/yr

Reporting directly to the Manager of Client Success, the Client Success Manager role is focused ... Learn the ins and outs of our product to become a subject matter expert, collaborating with sales ...

Ylopo

Client Success Manager

Phoenix, AZ

$60K - $75K/yr

Reporting directly to the Manager of Client Success, the Client Success Manager role is focused ... Learn the ins and outs of our product to become a subject matter expert, collaborating with sales ...

WGSN

Client Success Coordinator

New York, NY · Hybrid

$53K - $65K/yr

If you are an expert in your field, we want to hear from you. Role overview We are looking for a Client Success Coordinator to support the needs of WGSN's clients by ensuring that they have a ...

WGSN

Client Success Coordinator

New York, NY · On-site

$53K - $65K/yr

If you are an expert in your field, we want to hear from you. Role overview We are looking for a Client Success Coordinator to support the needs of WGSN's clients by ensuring that they have a ...

Ylopo

Client Success Manager

$60K - $75K/yr

Reporting directly to the Manager of Client Success, the Client Success Manager role is focused ... Learn the ins and outs of our product to become a subject matter expert, collaborating with sales ...

Alteva RCM

Client Success Manager

Bergenfield, NJ

About Us At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert ... Position Summary The Client Success Manager serves as the primary relationship owner for assigned ...

Alteva RCM

Client Success Manager

Bergenfield, NJ

About Us At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert ... Position Summary The Client Success Manager serves as the primary relationship owner for assigned ...

Audacy, Inc.

Client Success Strategist

San Francisco, CA · Hybrid

$65K - $75K/yr

Client Success Strategist Department: Sales Reporting To: Senior Vice President Market Manager ... Be the expert on all aspects of a campaign serving as the main point of contact for clients, sales ...

Audacy, Inc.

Client Success Strategist

San Francisco, CA · Hybrid

$65K - $75K/yr

Client Success Strategist Department: Sales Reporting To: Senior Vice President Market Manager ... Be the expert on all aspects of a campaign serving as the main point of contact for clients, sales ...

Drips

Client Success Manager

Cleveland, OH · Remote

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large ... Become an expert at the strategy and best practices for a Drips campaign, how to guide clients ...

Audacy, Inc.

Client Success Strategist

San Francisco, CA · On-site

$65K - $75K/yr

Client Success Strategist Department: Sales Reporting To: Senior Vice President Market Manager ... Be the expert on all aspects of a campaign serving as the main point of contact for clients, sales ...

Audacy, Inc.

Client Success Strategist

Atlanta, GA · Hybrid

Client Success Strategist Department: Sales Reporting To: Director of Sales Employment Type ... Be the expert on all aspects of a campaign serving as the main point of contact for clients, sales ...

Audacy, Inc.

Client Success Strategist

Atlanta, GA · On-site

Client Success Strategist Department: Sales Reporting To: Director of Sales Employment Type ... Be the expert on all aspects of a campaign serving as the main point of contact for clients, sales ...

LINQ

Client Success Manager

Denver, CO · Remote

$60K - $80K/yr

We are seeking a dynamic and customer-focused individual to join our team as a Client Success ... Expert level time management & prioritization skills * Proficiency in CRM software (e.g ...

Drips

Client Success Manager

Cleveland, OH · On-site +1

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large ... Become an expert at the strategy and best practices for a Drips campaign, how to guide clients ...

Rundoo

Client Success Manager

Chicago, IL · On-site

$117K - $130K/yr

Comfortable learning and becoming expert in complex software (our full ERP platform) * Proficient ... Claire (Manager, Client Success - manages CS + Support) - Studied History and Captained the Field ...

Audacy, Inc.

Client Success Strategist

Atlanta, GA · Hybrid

Client Success Strategist Department: Sales Reporting To: Director of Sales Employment Type ... Be the expert on all aspects of a campaign serving as the main point of contact for clients, sales ...

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Showing results 21-40

All JobsClient Success Expert Jobs

Client Success Expert information

See salary details

$32.5K

$83.1K

$140K

How much do client success expert jobs pay per year?

As of Aug 6, 2026, the average yearly pay for client success expert in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success expert?

To thrive as a Client Success Expert, you need strong customer relationship management skills, problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as experience with customer support tools, is often required. Exceptional communication, empathy, and proactive listening set top performers apart in this role. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving long-term client satisfaction and retention.

How does a client success expert typically collaborate with other departments to ensure client satisfaction?

A Client Success Expert regularly works alongside teams such as sales, product development, and support to address client needs and ensure a seamless experience. They may relay client feedback to product teams for improvement, coordinate with sales on upsell opportunities, and partner with support to resolve technical issues quickly. This cross-functional collaboration is key to proactively identifying challenges and ensuring clients achieve their goals with the company’s offerings.

What does a client success expert do?

A Client Success Expert is responsible for ensuring that clients have a positive experience with a company's products or services. They act as a primary point of contact, helping clients achieve their goals, resolve issues, and maximize the value they receive. Client Success Experts often provide onboarding, training, and ongoing support, as well as gather feedback to improve offerings. Their main goal is to build strong, lasting relationships that lead to customer satisfaction and retention.

What is the difference between Client Success Expert vs Customer Support Specialist?

AspectClient Success ExpertCustomer Support Specialist
CredentialsRelevant experience, certifications in customer success or account managementTechnical knowledge, customer service skills
Work EnvironmentProactive engagement, strategic account managementReactive support, troubleshooting
Employer & Industry UsageTech, SaaS, subscription servicesRetail, telecom, tech
Search & Comparison IntentUnderstanding strategic customer relationshipsResolving technical issues

While both roles focus on customer interactions, a Client Success Expert proactively manages client relationships to ensure satisfaction and retention, often working strategically. In contrast, a Customer Support Specialist primarily responds to technical or service issues as they arise, providing reactive support. The roles overlap in customer communication but differ in scope and approach.

More about Client Success Expert jobs
What cities are hiring for Client Success Expert jobs? Cities with the most Client Success Expert job openings:
What states have the most Client Success Expert jobs? States with the most job openings for Client Success Expert jobs include:
What job categories do people searching Client Success Expert jobs look for? The top searched job categories for Client Success Expert jobs are:
Client Success Expert jobs near you
Infographic showing various Client Success Expert job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Client Success Manager

Nexus IT, Inc

Salt Lake City, UT • On-site

$80K - $104K/yr

Full-time

Posted 15 days ago

Job description

Description:

Position: Client Success Manager

Location: Salt Lake City, UT

Department: Client Success Team

Reports To: Front Line Service POD Team Lead (TL)

Salary/Pay: $80K - $104K / Year - Commensurate with experience and education

FLSA Status: Full-Time, Exempt


About the Company

Founded in 1998, Nexus IT has evolved into a premier provider of Managed IT, Cybersecurity, and Cloud Services. We are a purpose-driven organization that prioritizes people, relationships, and results. Our Mission, Vision, and Values shape our culture and influence every client interaction.


Led by CEO Earl Foote and supported by a $60 million capital commitment from Metropolitan Partners Group, Nexus IT is experiencing rapid growth. The Client Success Manager plays a critical role in ensuring that as we scale, our clients continue to receive exceptional service, strategic guidance, and reliable technology outcomes.


Purpose of the Role:

The Client Success Manager (CSM) ensures that clients achieve exceptional outcomes and have positive experiences with Nexus IT. The CSM is responsible for managing client relationships, ensuring the timely resolution of technical issues, and aligning their technology with business goals. Acting as a strategic partner, the CSM helps clients navigate their IT roadmaps and ensures their environments remain secure.


How You Create Value:

You create value by building strong client relationships, ensuring satisfaction, and aligning client technology strategies with their business needs. Through proactive issue resolution and strategic IT planning, you ensure clients maximize their IT investments while keeping their environments secure and future-ready.


Essential Duties and Responsibilities:

  • Serve as the primary subject matter expert (SME) on assigned client accounts, ensuring a high level of client satisfaction and retention.
  • Collaborate with internal teams (Service Desk, Escalations, NOC) to ensure client environments are well maintained and issues are resolved efficiently.
  • Maintain high-quality documentation for client environments, including device setups, software updates, policy changes, and compliance records.
  • Develop and maintain IT roadmaps for clients, ensuring their environments remain secure, up to date, and aligned with business objectives.
  • Proactively monitor and track technical KPIs and other key service performance metrics. Use findings to drive improvements in service delivery and report key insights to leadership.
  • Utilize CRM, ticketing systems, and data analysis tools to track and improve performance metrics.
  • Collaborate with account managers to ensure alignment of technical services with client needs and identify opportunities for potential service improvements or upgrades.
  • Drive client retention within your assigned book of accounts through a proactive TBR/roadmap cadence, timely escalation resolution, and consistent CSAT performance.

Working Conditions:

  • Professional office environment with opportunities for remote work.
  • Occasional on-site visits to client locations may be required.
  • Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed or required.

Requirements:

Experience and Education:

  • 5+ years of experience in IT account management, client success, or managing IT services/technology solutions, preferably within an MSP environment.
  • Business/delivery-oriented credentials preferred, such as ITIL Foundation, PMP, CAPM, or CompTIA Project+. Technical certifications (A+, Server+, Network+, Security+, Linux+) are a plus but not required.
  • Familiarity with M365 administration, cybersecurity practices, and IT strategy development.
  • Bachelor’s degree in IT, Business, or a related field preferred but not required.
  • Excellent communication, interpersonal, and project management skills.

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