Client Success Coordinator Jobs in Quebec (NOW HIRING)

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

A full suite of financial solutions, tailored to the realities of our Canadian Armed Forces Members and their families, is offered through the SISIP Financial division within CFMWS. In addition to conventional insurance, investment and financial advice products and services, we pride ourselves in delivering preventative financial education and, where required, counselling, to support our members’ financial wellbeing. At SISIP, we keep our members at the center of everything we do. Our ultimate target is the right solution at the right time for our members, and our commission-free environment reinforces this. As a social enterprise, the profits we make help fund programs within the Canadian Armed Forces (CAF) community to benefit members and their families.

SISIP Financial services are available to Canadian Armed Forces Members both virtually and in-person. We have 23 offices located in CAF communities across Canada. Our national office is located in Ottawa.

Are you seeking an opportunity to deliver strategic initiatives while working for an organization with a true purpose? Does the idea of working on programs that will improve the financial wellbeing of the CAF and define how we serve CAF members excite you?

SISIP Financial is seeking a Project Coordinator in insurance services to help drive our business evolution and strategy execution. As an integral part of the Operations and Practice Leadership Team, the Project Coordinator will have the opportunity to learn and grow in a dynamic and rewarding work setting.

The successful candidate thrives in a fast-paced environment and is comfortable wearing a variety of hats. Key responsibilities of this role are project coordination, communications and training support, and facilitation of business processes. Experience in insurance services and leveraging technology to gain efficiencies and improving processes will be critical for success in this role.

Education, Certifications and Licenses

College diploma or certificate in a related field AND several years of experience in administration or a related field

Experience

In organizing and administering programs and projects
In preparing reports, correspondence and other communications
In administrative functions and activities
In planning, developing and conducting presentations, seminars, meetings, events, and/or conferences
In budget development and administration
In applying policies, procedures, regulations and relevant legislation

Competencies, Skills and Abilities

Client focus
Organizational knowledge
Innovation
Teamwork
Leadership
Time management skills
Project management skills
Communication skills
Ability to adapt to change
Ability to multitask

Project Coordination: Assisting the practice leadership management team with scheduling, recruitment, database management and licensing applications and verifications. Working with managers to develop content for advisors including maintaining and updating online tools for insurance services. Conducting research and analyze data to make process improvements, recommendations, or gain insight on the delivery of programs, projects, events and other organizational activities.

Business Support: Assisting with insurance services various required support such as coordination of meetings, KPI reporting, budgeting, invoice processing and document management. Participating in the development and review of policies, procedures and business processes. Performing and coordinating day-to-day administration activities and other related duties as required.

Language Requirement:

Bilingual (English and French) Essential

Reading: Advanced

Writing: Advanced

Oral: Advanced

Start Date: October 5, 2026

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

Salary plus Employee Performance Plan.

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.