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Client Success Coach Jobs (NOW HIRING)

Carenet Health

Director, Client Success

San Antonio, TX · On-site +1

Coach Client Success Managers in commercial conversations, account growth strategies, executive engagement, and effective resolution of escalated client issues. * Collaborate with Operations, Product ...

ZEPF CENTER

Fatherhood Success Coach

Toledo, OH · On-site

General Summary To provide case management and success coach interventions to fathers who ... Will provide follow-up with client after completing fatherhood groups and employment to assist the ...

Carenet Health

Director, Client Success

San Antonio, TX · On-site +1

Coach Client Success Managers in commercial conversations, account growth strategies, executive engagement, and effective resolution of escalated client issues. * Collaborate with Operations, Product ...

Storyful

Director, Client Success

Manhattan, NY · On-site

$160 - $200/hr

Team Management, Coaching, and Development: Directly manage individual contributors and people managers in the Client Success organization, helping build capability and consistency across the team.

DebtBlue LLC

Client Success Manager

Richardson, TX · On-site

Recruit, mentor, coach, and develop Client Success Specialists while fostering a culture of accountability, engagement, and continuous improvement * Analyze, compile, and present call center ...

NFP Corp

AVP, Client Success

Chesterfield, MO · On-site

Lead, develop, and retain a high-performing Client Success team -- owning team structure, performance management, career development, and day-to-day coaching * Drive measurable outcomes across the ...

Aon

AVP, Client Success

Chesterfield, MO · On-site

Lead, develop, and retain a high-performing Client Success team -- owning team structure, performance management, career development, and day-to-day coaching * Drive measurable outcomes across the ...

Virtual Task Buddie

Client Success Specialist

Houston, TX · Remote

$60K - $75K/yr

Client Success Specialist About the Role Task Buddie is seeking Client Success Specialists to join ... Full training and ongoing coaching to support your success * A collaborative, growth-focused ...

Selerix

You're coaching Client Success Managers on client engagement, escalation management, renewal and retention execution, and ownership of portfolio outcomes. Your 1:1s cover portfolio health, individual ...

DeepIntent

Director, Client Success

New York, NY · On-site

$150K - $170K/yr

Manage, mentor and coach a pod of Client Success Managers * Develop, grow and maintain solid customer relationships with clients through exceptional client service * Monitor pacing and delivery while ...

Aon

AVP, Client Success

Chesterfield, MO · On-site

Lead, develop, and retain a high-performing Client Success team - owning team structure, performance management, career development, and day-to-day coaching * Drive measurable outcomes across the ...

Dow Jones

Director, Client Success

New York, NY

Team Management, Coaching, and Development * Directly manages individual contributor and people managers in Client Success organization, helping build capability and consistency across the team.

NFP

AVP, Client Success

Chesterfield, MO · On-site

Lead, develop, and retain a high-performing Client Success team - owning team structure, performance management, career development, and day-to-day coaching * Drive measurable outcomes across the ...

Carenet Health

Director, Client Success

San Antonio, TX · On-site

Coach Client Success Managers in commercial conversations, account growth strategies, executive engagement, and effective resolution of escalated client issues. * Collaborate with Operations, Product ...

Zepf

Fatherhood Success Coach

Toledo, OH · On-site

General Summary To provide case management and success coach interventions to fathers who ... Will provide follow-up with client after completing fatherhood groups and employment to assist the ...

NFP Corp

AVP, Client Success

Chesterfield, MO · On-site

Lead, develop, and retain a high-performing Client Success team - owning team structure, performance management, career development, and day-to-day coaching * Drive measurable outcomes across the ...

NFP Corp

AVP, Client Success

Chesterfield, MO · On-site

Lead, develop, and retain a high-performing Client Success team - owning team structure, performance management, career development, and day-to-day coaching * Drive measurable outcomes across the ...

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Client Success Coach information

See salary details

$19.5K

$44.7K

$69K

How much do client success coach jobs pay per year?

As of Aug 21, 2026, the average yearly pay for client success coach in the United States is $44,694.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $51,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success coach?

To thrive as a Client Success Coach, you need a solid understanding of customer relationship management, onboarding processes, and problem-solving, often backed by a degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and certifications in customer success methodologies are commonly required. Exceptional communication, active listening, and empathy help build strong client relationships and address concerns effectively. These skills and qualifications are essential for ensuring client satisfaction, fostering loyalty, and driving business growth.

How does a client success coach typically collaborate with other departments to ensure client satisfaction?

Client Success Coaches work closely with teams such as sales, product development, and customer support to address client needs holistically. They often act as a bridge, relaying client feedback to internal teams, coordinating onboarding processes, and ensuring any issues are resolved promptly. Regular communication and cross-functional meetings are common, allowing the coach to advocate for clients while aligning with company objectives. This collaboration is key to building long-term client relationships and driving continuous improvement.

What is the difference between Client Success Coach vs Customer Support Specialist?

AspectClient Success CoachCustomer Support Specialist
Required CredentialsRelevant experience, certifications in customer success or account management often preferredTechnical knowledge, customer service skills, sometimes certifications in support tools
Work EnvironmentProactive engagement, strategic planning, ongoing client relationship managementReactive problem-solving, technical troubleshooting, responding to customer inquiries
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on client retention and growthCommon across retail, telecom, tech, and service sectors handling support tickets

The main difference is that a Client Success Coach focuses on proactive relationship building and ensuring client success, while a Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. Both roles require strong communication skills, but the Coach role emphasizes strategic engagement to foster long-term client satisfaction.

Is customer success a good career?

A career as a Client Success Coach involves helping clients achieve their goals, often requiring strong communication, problem-solving, and relationship management skills. It can be a rewarding role with opportunities for advancement in customer success, account management, or sales, and often involves working with customer success platforms and metrics. The field is growing as companies prioritize customer retention and satisfaction.

What is a client success coach?

A client success coach is a professional who helps clients achieve their goals by providing guidance, support, and education related to a company's products or services. They often work closely with clients to ensure satisfaction, retention, and successful use of offerings, utilizing communication skills and customer relationship management tools. This role typically requires strong interpersonal skills and knowledge of the company's solutions.
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What cities are hiring for Client Success Coach jobs?

Cities with the most Client Success Coach job openings:

What states have the most Client Success Coach jobs?

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What job categories do people searching Client Success Coach jobs look for?

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Client Success Coach jobs near you
Infographic showing various Client Success Coach job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $44,694 per year, or $21.5 per hour.

Director, Client Success

Carenet Health

San Antonio, TX • On-site, Remote

Full-time

Posted 10 days ago

Carenet Health rating

5.9

Company rating: 5.9 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

38th of 72 rated call and contact centers

Job description

Overview
Build lasting client partnerships and deliver measurable growth across Carenet's most strategic accounts.
We are hiring for a Director, Client Success, who will lead a portfolio of enterprise clients and mentor a team of Client Success professionals focused on maximizing client retention, expanding existing partnerships, and strengthening long-term strategic relationships. This leader will ensure clients realize measurable value from Carenet's solutions while driving sustainable revenue growth, consistent client outcomes, and strong portfolio performance.
If you thrive in leading high-performing teams, managing complex client portfolios, and turning strategy into results, we'd love to hear from you!
This is an onsite role in San Antonio, Texas.
Responsibilities
  • Lead and develop a team of Client Success Managers responsible for driving client retention, customer outcomes, and expansion across assigned portfolios.
  • Establish effective processes, operating rhythms, and account management practices that strengthen retention, growth execution, and portfolio performance.
  • Drive revenue growth within existing accounts through renewals, increased adoption, pricing optimization, and expansion of products and services.
  • Partner closely with Sales leadership to develop coordinated customer growth strategies and clear rules of engagement between Client Success and Sales.
  • Identify, qualify, and facilitate opportunities to expand relationships into new products, client divisions, and solution areas beyond the current engagement scope.
  • Lead account planning and portfolio reviews while monitoring customer health, Net Revenue Retention, renewal performance, and value realization.
  • Coach Client Success Managers in commercial conversations, account growth strategies, executive engagement, and effective resolution of escalated client issues.
  • Collaborate with Operations, Product, Finance, and Sales to strengthen customer outcomes and present portfolio performance, customer insights, and growth results to senior leadership.

Qualifications
  • Bachelor's degree required; Master's degree preferred.
  • 10+Years of progressive experience in Client Success, Account Management, Healthcare Services, or related commercial leadership roles.
  • Minimum 3-5 years of people leadership experience leading client-facing teams.
  • Demonstrated success leading leaders and managing strategic client portfolios with revenue accountability.
  • Proven experience delivering growth and retention outcomes across complex enterprise accounts in a BPO environment.
  • Strong financial and business acumen including portfolio performance and commercial decision-making.
  • Experience partnering with executive stakeholders and influencing enterprise decisions.
  • Ability to build scalable operating models, governance processes, and organizational capabilities.
  • Exceptional communication, executive presence, and stakeholder management skills.
  • Strong analytical and strategic planning capabilities.
  • Ability to travel up to 50% as needed to support client relationships, business objectives, leadership activities, and organizational priorities.

Preferred
  • Healthcare, payer, provider, or health services experience.
  • Exposure to contract management, pricing strategy, or revenue operations.
  • Experience leading transformation, process improvement, or client experience initiatives.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.

What Carenet Health employees say

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About Carenet Health

Sourced by ZipRecruiter

At Carenet Health, our teams have the responsibility to guide millions of people to the healthcare resources and cost savings they need, and to help make the healthcare process less complicated for them. Whether it's finding the best doctors and pharmacies under their health insurance coverage, receiving expert guidance from a registered nurse, enrolling in extra benefits such as gym memberships, or getting an expensive test or procedure done without breaking the bank - we can guide them to the right resources at the right time. We are a leading provider of healthcare engagement, clinical support, telehealth and advocacy solutions. Carenet Health's team of healthcare professionals support more than 50 million healthcare consumers on behalf of 100+ of the nation's premier health plans, providers, health systems and Fortune 500 organizations. The company's mission is to drive market-leading consumer engagement outcomes through innovation and a proprietary Intelligent Engagement methodology.

Industry

Health care and social assistance

Company size

501 - 1,000 Employees

Headquarters location

San Antonio, TX, US

Year founded

1988

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