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Client Success Coach Jobs (NOW HIRING)

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Head of Client Success

Duluth, GA · Hybrid

Head of Client Success Location: Duluth, GA | Hybrid Salary: $120,000 - $140,000 + Bonus + Benefits ... Build, mentor, and coach a team of account managers and onboarding specialists with clear KPIs and ...

Ylopo

Client Success Manager

$60K - $75K/yr

Undergraduate degree or relevant experience * 3+ years of experience in customer success, customer service, coaching, training, account management, or a related client facing role supporting a broad ...

VTS

Client Success Representative

New York, NY · On-site

$60K - $70K/yr

Client Success is the front line of VTS's retention engine. As a CSR, you're not only engaging with ... You could be a great fit if: * You're curious, coachable, and ready to dive headfirst into a fast ...

Stylitics

Client Success Manager

New York, NY · On-site

$93K - $105K/yr

Continuously build the knowledge and competencies that drive client success, while supporting peer CSMs through best practice sharing, mentoring, and in-the-moment coaching; contribute to evolving ...

Utility Associates, Inc.

Be Seen First

Manager, Client Success

Atlanta, GA · Remote

$100K - $120K/yr

Position Summary The Manager of Client Success is responsible for managing overall client ... Be a player/coach with an annual quota target of renewal and upsell bookings for assigned regions.

VTS

Client Success Representative

New York, NY · On-site

$60K - $70K/yr

Client Success is the front line of VTS's retention engine. As a CSR, you're not only engaging with ... You could be a great fit if: * You're curious, coachable, and ready to dive headfirst into a fast ...

Datavant

Manager, Client Success

$140K - $152K/yr

Lead and coach a team of account managers that service Datavant customers to ensure meeting format ... Support client success planning and identify opportunities to expand client engagement through ...

VTS

Client Success Manager

New York, NY

As a Client Success Manager (CSM), you are the tactical expert who partners directly with ... You are deeply curious, coachable, tech-savvy, and highly adept at mastering and troubleshooting ...

VTS

Client Success Manager

New York, NY · On-site

As a Client Success Manager (CSM), you are the tactical expert who partners directly with ... You are deeply curious, coachable, tech-savvy, and highly adept at mastering and troubleshooting ...

Talent Voyager

Customer Success Manager

$127K/yr

We are hiring a Customer Success Manager (Customer Success Coach) for our client, a fast-growing agency that works with digital marketing agency CEOs. This is not a passive account management role.

VTS

Client Success Manager

New York, NY · On-site

As a Client Success Manager (CSM), you are the tactical expert who partners directly with ... You are deeply curious, coachable, tech-savvy, and highly adept at mastering and troubleshooting ...

results.com

Client Success Manager

San Francisco, CA · On-site

The Client Success Manager will look for opportunities to expand our reach within customers adding ... Arrange ongoing training and coaching sessions * Conduct periodic health checks and managing the ...

results.com

Client Success Manager

San Francisco, CA

The Client Success Manager will look for opportunities to expand our reach within customers adding ... Arrange ongoing training and coaching sessions * Conduct periodic health checks and managing the ...

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Client Success Coach information

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$19.5K

$44.7K

$69K

How much do client success coach jobs pay per year?

As of Jul 10, 2026, the average yearly pay for client success coach in the United States is $44,694.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $51,000.00 per year, depending on experience, location, and employer.

How to get a job as a client success manager?

To become a client success manager, candidates typically need a bachelor's degree in business, marketing, or related fields, along with strong communication and problem-solving skills. Relevant experience in customer service or account management is often required, and familiarity with customer relationship management (CRM) tools can be beneficial. Certifications in customer success or project management may enhance prospects.

How does a Client Success Coach typically collaborate with other departments to ensure client satisfaction?

Client Success Coaches work closely with teams such as sales, product development, and customer support to address client needs holistically. They often act as a bridge, relaying client feedback to internal teams, coordinating onboarding processes, and ensuring any issues are resolved promptly. Regular communication and cross-functional meetings are common, allowing the coach to advocate for clients while aligning with company objectives. This collaboration is key to building long-term client relationships and driving continuous improvement.

What is a client success coach?

A client success coach is a professional who helps clients achieve their goals by providing guidance, support, and education. They often work in industries like SaaS or consulting, using communication skills and customer management tools to ensure client satisfaction and retention.

What is the difference between Client Success Coach vs Customer Support Specialist?

AspectClient Success CoachCustomer Support Specialist
Required CredentialsRelevant experience, certifications in customer success or account management often preferredTechnical knowledge, customer service skills, sometimes certifications in support tools
Work EnvironmentProactive engagement, strategic planning, ongoing client relationship managementReactive problem-solving, technical troubleshooting, responding to customer inquiries
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on client retention and growthCommon across retail, telecom, tech, and service sectors handling support tickets

The main difference is that a Client Success Coach focuses on proactive relationship building and ensuring client success, while a Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. Both roles require strong communication skills, but the Coach role emphasizes strategic engagement to foster long-term client satisfaction.

What jobs make $3,000 a month without a degree?

A Client Success Coach can earn around $3,000 or more per month, especially with experience and strong communication skills, often working remotely or in customer service environments. Other roles that may reach this income level without a degree include sales representatives, administrative managers, and certain technical support or IT roles, which may require certifications or specialized training. Income varies based on industry, location, and individual performance.

What are the key skills and qualifications needed to thrive as a Client Success Coach, and why are they important?

To thrive as a Client Success Coach, you need a solid understanding of customer relationship management, onboarding processes, and problem-solving, often backed by a degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and certifications in customer success methodologies are commonly required. Exceptional communication, active listening, and empathy help build strong client relationships and address concerns effectively. These skills and qualifications are essential for ensuring client satisfaction, fostering loyalty, and driving business growth.

What is the highest paying job in customer service?

In customer service, roles such as Customer Success Managers or Client Success Directors tend to have the highest salaries, often exceeding six figures with experience and industry specialization. These positions typically require strong communication skills, industry knowledge, and leadership abilities, and may involve managing large accounts or teams.
More about Client Success Coach jobs
What cities are hiring for Client Success Coach jobs? Cities with the most Client Success Coach job openings:
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What job categories do people searching Client Success Coach jobs look for? The top searched job categories for Client Success Coach jobs are:
Client Success Coach jobs near you
Infographic showing various Client Success Coach job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $44,694 per year, or $21.5 per hour.
Head of Client Success

Head of Client Success

Montage Marketing Group

Rockville, MD • On-site, Remote

$115K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Are you an experienced and highly strategic consulting leader focused on exceptional client experiences? Do you thrive on applying adaptable business strategies to ensure long-term client relationships? Have you developed a strong leadership brand through coaching and developing project management teams? Montage Marketing Group is seeking a Head of Client Success to provide strategic guidance and hands-on leadership to elevate our client experience and drive sustainable business growth.
Position Overview:
The Head of Client Success is responsible for driving key client account relationships in the pursuit of long-term, organic business growth. Overseeing a team of directors, project leads, and associates, this role is critical in delivering outstanding client experiences and cultivating sustainable contracting relationships across private and public-sector accounts. Reserving tactical project management activities to Client Success team members, this role delivers value to the organization through demonstrated accountability of project teams, strategic guidance, and high-level account oversight.
This is a full-time, exempt position working a hybrid schedule at Montage's Rockville, MD office and the employee's home office. If you are not local to the Washington D.C. Metro area, remote opportunities may be available for those who reside in Arizona, Delaware, Florida, Georgia, Illinois, Indiana, Maryland, Massachusetts, New York, North Carolina, South Carolina, Texas, Virginia, or West Virginia. The anticipated annual salary for this position is $115,000-$125,000.
Key Responsibilities:
Strategy Oversight and Execution
  • Define and lead the Client Success strategy, ensuring all awarded engagements are delivered successfully, contract obligations are met or exceeded, and client relationships are leveraged for sustained growth.
  • Own end-to-end accountability for Client Success performance, including delivery execution, financial results, client satisfaction, retention, and expansion across all accounts.
  • Act as the senior steward of Montage's client portfolio, applying deep client knowledge, operational rigor, and strategic leadership to drive long-term value for both clients and the company.
  • Report directly to executive leadership on client and department performance, providing clear, data-driven insights into account health, revenue performance, risks, and growth opportunities.

Client Satisfaction
  • Cultivate deep relationships across Client Success accounts, establishing trust among client teams while maintaining Montage's strong reputation for service excellence.
  • Maintain an accurate understanding of each client account's project status; engages project team members in thoughtful discussions to explore new business opportunities.
  • Pursue opportunities for organic growth, proactively strategizing and solutioning on emerging client needs.
  • Take ownership of achieving high contract renewal rates, acting as a strategic partner with project leads to secure sustained business opportunities.
  • Regularly engage in client meetings, observing project team performance and following through on opportunities to improve client outcomes through team coaching and feedback.
  • Responsible for achieving strong client satisfaction ratings; holds team members accountable for the highest work quality standards delivered on time and aligned to contract requirements.
  • Explore and deploy innovative and strategic methods of collecting client feedback consistently throughout the account life cycle; provides real-time coaching and feedback to project teams to address and resolve any gaps in client satisfaction.
  • Position-related travel as needed.

Team Development, Performance, and Engagement
  • Serve as a coach, mentor, and strategic advisor to Client Success project leads, providing timely, candid, and constructive feedback that strengthens leadership capability, delivery performance, and client outcomes.
  • Drive client satisfaction through strong team leadership, setting clear performance expectations, reinforcing quality standards, and holding team members accountable for delivering work that meets or exceeds client and contract requirements.
  • Own the professional growth and development of Client Success team members, conducting regular one-on-one meetings to set goals, assess performance, identify development opportunities, and support continuous improvement.
  • Act as a visible advocate and champion for the Client Success team members, actively soliciting client feedback, recognizing individual and team achievements, and reinforcing a culture of excellence, accountability, and engagement.
  • Execute and oversee all elements of Montage's performance management framework, including performance reviews, development planning, and performance improvement processes, ensuring consistency, fairness, and alignment with company standards.
  • Assess skills, capabilities, and strengths of Client Success team members, strategically assigning and reallocating resources to align skills with client needs, maximize individual success, and protect client satisfaction; take decisive action when performance or client outcomes are at risk.
  • Partner with HR to build scalable talent development initiatives, including skill building, cross-training, and capability expansion, in support of the long-term vision and strategic priorities of the Client Success function.

Financial Management
  • Own financial performance across all Client Success engagements, holding project leads accountable for maximizing contract utilization, forecasting accuracy, and disciplined management of billable hours.
  • Lead proactive utilization and capacity discussions with directors/project teams, identifying opportunities to improve utilization in ways that strengthen delivery quality and elevate the client experience rather than compromise it.
  • Provide financial oversight and coaching to directors/project leads, ensuring clear understanding of account-level metrics such as utilization, margin, burn rate, and forecast variance, and equipping teams with practical strategies to improve financial outcomes.
  • Manage, allocate, and optimize the Client Success operating budget, maintaining accountability for spend control, resource planning, and efficiency across the portfolio.
  • Deliver regular, transparent financial reporting to executive leadership, including monthly actuals versus forecast, utilization trends, margin performance, and identified risks or cost-containment opportunities.
  • Develop deep financial and business insight into each client account, understanding contract structure, scope, and client priorities to inform effective pricing, resourcing, and organic growth strategies.
  • Leverage account financial data to support long-term client growth, aligning delivery economics with client value creation to strengthen relationships and expand lifetime account value.

Operations
  • Establish and oversee standardized Client Success processes and operating procedures to ensure consistently high levels of client satisfaction, delivery quality, and contract compliance across all engagements.
  • Provide operational oversight and guidance to project teams, ensuring project leads effectively plan, execute, and complete all phases of the project lifecycle on time, on scope, and in alignment with contractual requirements.
  • Lead cross-functional collaboration across Montage, coordinating closely with Creative, Marketing Communications, Data Analytics, and Business Development teams to deliver integrated solutions that maximize client outcomes and ensure seamless execution.
  • Ensure operational rigor and delivery consistency, proactively identifying risks, dependencies, and execution gaps and guiding teams toward timely resolution before client satisfaction or delivery performance is impacted.
  • Build and sustain a culture of continuous improvement within Client Success, leveraging structured retrospectives, client feedback, and performance data to translate lessons learned into repeatable best practices and operational enhancements.
  • Institutionalize client and project learnings, ensuring insights are documented, shared, and applied across future engagements to improve efficiency, scalability, and delivery excellence.

Qualifications:
  • 15 years of experience including leading a diverse portfolio of client accounts in a consulting or project management capacity.
  • Bachelor's degree in business, marketing, communications, or related field.
  • Experience managing multiple project budgets, forecasting, hours allocations, and profitability metrics.
  • Proven expertise in team performance management, including coaching, feedback, and career development planning.
  • Prior experience developing and executing client-focused strategies.
  • Exceptional communication, leadership, change management and strategic thinking skills; high standards of quality control.
  • Confident and compelling presenter, comfortable in a variety of senior executive-level scenarios, with the ability to build strong relationships and influence key stakeholders.

Preferred Skills and Experience:
  • Marketing, advertising, or public relations agency experience.
  • Experience in federal, state, and/or local government contracting.
  • Project Management Professional (PMP) or related certification.
  • Consulting background supporting clients in any of the following industries: Health, Environment, or Technology.

About Montage Marketing Group
Montage Marketing Group is an award-winning marketing firm focused on making connections-and making a difference. Our people are innovators and co-creators, visionaries, and hard-working change makers. Our purpose is to make connections with people, to get them to stop and think, to feel and act. Proven experts in engagement, outreach, communication, event planning, and experiential design, we're a third party-certified woman business enterprise, and a member of the US Small Business Administration's 8(a) program.
Why Montage?
Because we're a caring team of collaborative creatives-people who care as deeply about each other as we do about our work. We know that true teamwork happens only when each person's voice is valued, each one's contribution is celebrated, and success is always shared. We encourage each team member to realize their full potential. And we invite people to make our agency their pathway to fulfillment.
Montage Marketing Group is an E-Verify company and a Drug-Free Workplace.
Benefits
  • Medical
  • Dental
  • Vision
  • 401K Retirement with match
  • Paid Time Off (PTO)
  • Paid Holidays
  • Paid Parental Leave for Birthing & Non-Birthing Parents
  • Paid Jury Duty, Bereavement Leave
  • Short-Term & Long-Term Disability Insurance
  • Group Term Life Insurance
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • LegalShield
  • IDShield
  • FinFit Financial Wellness Program
  • Working Advantage Discount Program

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