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Client Success Coach Jobs (NOW HIRING)

VTS

Client Success Manager

New York, NY · On-site

As a Client Success Manager (CSM), you are the tactical expert who partners directly with ... You are deeply curious, coachable, tech-savvy, and highly adept at mastering and troubleshooting ...

VTS

Client Success Manager

New York, NY

As a Client Success Manager (CSM), you are the tactical expert who partners directly with ... You are deeply curious, coachable, tech-savvy, and highly adept at mastering and troubleshooting ...

ClearOne Advantange

Client Success Manager

Phoenix, AZ · On-site +1

$55K - $75K/yr

The Client Success Manager leads a team of client specialists, driving excellent client experience ... KEY RESPONSIBILITIES Team Leadership & Development • Lead, coach, and develop a team of client ...

Datavant

Manager, Client Success

New York, NY · On-site

$140K - $152K/yr

Lead and coach a team of account managers that service Datavant customers to ensure meeting format ... Support client success planning and identify opportunities to expand client engagement through ...

results.com

Client Success Manager

San Francisco, CA · On-site

The Client Success Manager will look for opportunities to expand our reach within customers adding ... Arrange ongoing training and coaching sessions * Conduct periodic health checks and managing the ...

results.com

Client Success Manager

San Francisco, CA · On-site

The Client Success Manager will look for opportunities to expand our reach within customers adding ... Arrange ongoing training and coaching sessions * Conduct periodic health checks and managing the ...

FIS

Manager, Client Success (CSM)

Jacksonville, FL · Remote

Lead, coach, mentor, and performancemanage a team of Client Success Managers * Set clear expectations, objectives, and success plans aligned to Client Success strategy * Conduct regular onetoones ...

Haven Group Property Management

Be Seen First

Client Success Manager

Bedford, OH · On-site

$23 - $30/hr

Client Success Manager Location: 98% remote - but, when/if a client comes to town; the CSM would be ... time coaching Operational Execution * Coordinate across leasing, maintenance, operations, and ...

New

FIS

Manager, Client Success (CSM)

Atlanta, GA · Remote

Lead, coach, mentor, and performancemanage a team of Client Success Managers * Set clear expectations, objectives, and success plans aligned to Client Success strategy * Conduct regular onetoones ...

Coreforce

MANAGER, CLIENT SUCCESS

Baton Rouge, LA · Remote

Join Our Team as a Manager, Client Success Company: Coreforce Location: In office or Remote Job ... Be a player/coach with an annual quota target of renewal and upsell bookings for assigned regions.

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All JobsClient Success Coach Jobs

Client Success Coach information

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$19.5K

$44.7K

$69K

How much do client success coach jobs pay per year?

As of Jun 19, 2026, the average yearly pay for client success coach in the United States is $44,694.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $51,000.00 per year, depending on experience, location, and employer.

How to get a job as a client success manager?

To become a client success manager, candidates typically need a bachelor's degree in business, marketing, or related fields, along with strong communication and problem-solving skills. Relevant experience in customer service or account management is often required, and familiarity with customer relationship management (CRM) tools can be beneficial. Certifications in customer success or project management may enhance prospects.

How does a Client Success Coach typically collaborate with other departments to ensure client satisfaction?

Client Success Coaches work closely with teams such as sales, product development, and customer support to address client needs holistically. They often act as a bridge, relaying client feedback to internal teams, coordinating onboarding processes, and ensuring any issues are resolved promptly. Regular communication and cross-functional meetings are common, allowing the coach to advocate for clients while aligning with company objectives. This collaboration is key to building long-term client relationships and driving continuous improvement.

What is a client success coach?

A client success coach is a professional who helps clients achieve their goals by providing guidance, support, and education. They often work in industries like SaaS or consulting, using communication skills and customer management tools to ensure client satisfaction and retention.

What is the difference between Client Success Coach vs Customer Support Specialist?

AspectClient Success CoachCustomer Support Specialist
Required CredentialsRelevant experience, certifications in customer success or account management often preferredTechnical knowledge, customer service skills, sometimes certifications in support tools
Work EnvironmentProactive engagement, strategic planning, ongoing client relationship managementReactive problem-solving, technical troubleshooting, responding to customer inquiries
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on client retention and growthCommon across retail, telecom, tech, and service sectors handling support tickets

The main difference is that a Client Success Coach focuses on proactive relationship building and ensuring client success, while a Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. Both roles require strong communication skills, but the Coach role emphasizes strategic engagement to foster long-term client satisfaction.

What qualifications are needed for a CSM role?

A Client Success Manager (CSM) role typically requires a bachelor's degree in business, marketing, or a related field. Relevant skills include strong communication, problem-solving, and customer relationship management, often supported by experience with CRM tools like Salesforce. Certifications such as Certified Customer Success Manager (CCSM) can enhance prospects.

What are the key skills and qualifications needed to thrive as a Client Success Coach, and why are they important?

To thrive as a Client Success Coach, you need a solid understanding of customer relationship management, onboarding processes, and problem-solving, often backed by a degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and certifications in customer success methodologies are commonly required. Exceptional communication, active listening, and empathy help build strong client relationships and address concerns effectively. These skills and qualifications are essential for ensuring client satisfaction, fostering loyalty, and driving business growth.

How do I become a success coach?

To become a success coach, individuals typically need strong communication and interpersonal skills, relevant experience in coaching or mentoring, and often a certification in coaching or a related field. Gaining knowledge of coaching methodologies and tools, such as active listening and goal-setting techniques, is also beneficial. Many success coaches pursue certifications from recognized organizations to enhance credibility and job prospects.
More about Client Success Coach jobs
What cities are hiring for Client Success Coach jobs? Cities with the most Client Success Coach job openings:
What states have the most Client Success Coach jobs? States with the most job openings for Client Success Coach jobs include:
What job categories do people searching Client Success Coach jobs look for? The top searched job categories for Client Success Coach jobs are:
Client Success Coach jobs near you
Infographic showing various Client Success Coach job openings in the United States as of June 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $44,694 per year, or $21.5 per hour.

Client Success Supervisor

Fragomen, Del Rey, Bernsen & Loewy, LLP

Remote

Full-time

Posted 17 days ago

Job description

Job Description
About the Role:
Fragomen's Client Success Supervisor position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Providing world class client service and industry leading technology solutions, to support our clients.
As a subject matter expert (SME) in I-9 Employment Eligibility, E-Verify, Fragomen's I-9 Service Center and other SaaS programs. You will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about Fragomen, and our technology solutions. You will have the opportunity to interact professionally with Fragomen's clients from various industry sectors across the country.
Fragomen's I-9 Service Center is the first and preeminent I-9 SaaS and fully managed solution in the industry. Our product is continuously updated and optimized to be flexible and allow clients automate, streamline, and improve the compliance of their I-9 programs. In this opportunity, you will work with a group of smart, motivated, and diverse individuals to learn new skills and gain knowledge surrounding I-9 management and compliance.
How will you make a difference as a Client Success Supervisor at Fragomen?
  • Act as a supervisor to client success team.
  • Train new employees and directly or indirectly supervise staff, providing mentoring, coaching, and performance management.
  • Demonstrate excellence in managing complex I-9 cases and ensuring team's work output is accurate and timely by prioritizing cases and monitoring workload.
  • Provide direction to the team using extensive knowledge of I-9 processing and I-9 case matters.
  • Serve as a liaison between the Fragomen client success team and the client.
  • Strengthen and maintain strong client relationships with key stakeholders in client accounts, contribute to client meetings and business reviews and assist with the successful delivery of the team's output of work.
  • Proactively address client escalations, lead high touch calls, and provide accurate and relevant client reporting.
  • Perform a wide range of varied case related duties requiring specialized knowledge and skills in I-9 processing.
  • Work with clients to perform intake of cases, troubleshooting issues and establishing I-9 strategy.
  • Analyze documents and prepare I-9 as a subject matter expert.
  • Communicate regularly with clients and employees regarding I-9 procedural and processing issues.
  • Review and approve billing and conduct billing and WIP audits as appropriate.
  • Oversee status of I-9 cases through utilization of our technology and billing systems.
  • Be fluent with I-9 management and other reporting tools and technologies used to manage data and information.
  • Engage, collaborate, and share knowledge with teams locally and regionally to ensure best practices.
  • Ensure self and team follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance (e.g., complete mandatory training such as Data Privacy, follow Client Protocols, etc.).

Leverage your valuable skills and experience to make an impact at Fragomen:
  • Bachelor's degree, Associate's degree or professional certification preferred
  • At least 7 years experience within the I-9- space
  • Supervisory or managerial experience
  • Possess strong knowledge of I-9 procedural requirements and client processes.
  • A client service mindset, attention to detail and desire to achieve a high level of productivity
  • Experience using various computer systems, including Microsoft Excel
  • Ability to multi-task in a fast-paced environment with competing demands
  • Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines
  • Ability to contribute to positive work environment, effectively collaborate and promote teamwork

All offers and/or employment contracts are contingent upon the successful completion of the Firm's pre-employment screening process. This process may include verifying the candidate's identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI-assisted tools for administrative screening purposes only - never for decision-making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.

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