ZipRecruiter

Log In

1

Client Success Coach Jobs in Massachusetts (NOW HIRING)

NGE Sports

Customer Success Manager

Boston, MA · On-site

$90 - $140/hr

Collaborate closely with the Customer Success team to track client progress, elevate issues, and provide actionable insights. * Mentor and coach junior consultants, contributing to the growth of the ...

MagicOrange

Customer Success Manager

Dedham, MA · On-site

Collaborate closely with the Customer Success team to track client progress, escalate issues, and provide actionable insights. * Mentor and coach junior consultants, contributing to the growth of the ...

MSCI

Commercial Product Leader Americas

Boston, MA

... and Client Success to translate market opportunities into sustainable revenue growth. The role ... Coach senior leaders and individual contributors while creating a culture of accountability ...

MSCI

Commercial Product Leader - Americas

Boston, MA · On-site

... and Client Success to translate market opportunities into sustainable revenue growth.The role ... Coach senior leaders and individual contributors while creating a culture of accountability ...

MSCI

Commercial Product Leader - Americas

Boston, MA · On-site

... and Client Success to translate market opportunities into sustainable revenue growth. The role ... Coach senior leaders and individual contributors while creating a culture of accountability ...

next page

Showing results 1-20

All JobsClient Success Coach JobsClient Success Coach Jobs in Massachusetts

Client Success Coach information

What are the key skills and qualifications needed to thrive as a client success coach?

To thrive as a Client Success Coach, you need a solid understanding of customer relationship management, onboarding processes, and problem-solving, often backed by a degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and certifications in customer success methodologies are commonly required. Exceptional communication, active listening, and empathy help build strong client relationships and address concerns effectively. These skills and qualifications are essential for ensuring client satisfaction, fostering loyalty, and driving business growth.

How does a client success coach typically collaborate with other departments to ensure client satisfaction?

Client Success Coaches work closely with teams such as sales, product development, and customer support to address client needs holistically. They often act as a bridge, relaying client feedback to internal teams, coordinating onboarding processes, and ensuring any issues are resolved promptly. Regular communication and cross-functional meetings are common, allowing the coach to advocate for clients while aligning with company objectives. This collaboration is key to building long-term client relationships and driving continuous improvement.

What is the difference between Client Success Coach vs Customer Support Specialist?

AspectClient Success CoachCustomer Support Specialist
Required CredentialsRelevant experience, certifications in customer success or account management often preferredTechnical knowledge, customer service skills, sometimes certifications in support tools
Work EnvironmentProactive engagement, strategic planning, ongoing client relationship managementReactive problem-solving, technical troubleshooting, responding to customer inquiries
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on client retention and growthCommon across retail, telecom, tech, and service sectors handling support tickets

The main difference is that a Client Success Coach focuses on proactive relationship building and ensuring client success, while a Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. Both roles require strong communication skills, but the Coach role emphasizes strategic engagement to foster long-term client satisfaction.

Is customer success a good career?

A career as a Client Success Coach involves helping clients achieve their goals, often requiring strong communication, problem-solving, and relationship management skills. It can be a rewarding role with opportunities for advancement in customer success, account management, or sales, and often involves working with customer success platforms and metrics. The field is growing as companies prioritize customer retention and satisfaction.

What is a client success coach?

A client success coach is a professional who helps clients achieve their goals by providing guidance, support, and education related to a company's products or services. They often work closely with clients to ensure satisfaction, retention, and successful use of offerings, utilizing communication skills and customer relationship management tools. This role typically requires strong interpersonal skills and knowledge of the company's solutions.

What are popular job titles related to Client Success Coach jobs in Massachusetts?

For Client Success Coach jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Client Success Coach jobs in Massachusetts look for?

The top searched job categories for Client Success Coach jobs in Massachusetts are:

What cities in Massachusetts are hiring for Client Success Coach jobs?

Cities in Massachusetts with the most Client Success Coach job openings:

Client Success Coach jobs near you

Customer Success Coach / Facilitator - E-commerce Coach | Philippines

Peak Support LLC

Cambridge, MA • On-site

Full-time

Re-posted 12 days ago

Job description

Description:

About the Role


We are looking for a highly engaging and facilitative Customer Success Facilitators to support customers in launching and growing our client’s AI-powered dropshipping businesses. This role is ideal for someone who excels at guiding, teaching, and coaching individuals through structured programs while ensuring a high-quality customer experience.


The ideal candidate has strong facilitation skills, can confidently lead onboarding sessions, simplify complex concepts, and motivate customers to take action.


Key Responsibilities

  • Facilitate onboarding sessions for new customers, guiding them through the client’s platform and program structure.
  • Conduct live coaching, group workshops, and Q&A sessions to help customers understand dropshipping fundamentals, product research, marketing strategies, and store optimization.
  • Simplify technical and e-commerce concepts into easy-to-understand steps for beginners.
  • Track customer progress and identify opportunities for intervention or additional support.
  • Build strong customer relationships to drive engagement, retention, and success.
  • Collaborate with internal teams to provide customer feedback and improve training materials.
  • Ensure customers are aligned with best practices in store setup, ad execution, and scaling strategies.
  • Support community engagement and facilitate discussions within coaching groups.


About Peak Support


At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.


We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.


Requirements:
  • Proven experience in facilitation, training, coaching, or customer success roles.
  • Strong presentation and public speaking skills.
  • Excellent verbal and written English communication skills.
  • Experience in e-commerce, dropshipping, digital marketing, or SaaS is highly preferred.
  • Strong ability to create accountability and encourage action during live sessions.
  • High level of integrity and accuracy in CRM documentation and process tracking.
  • Comfortable navigating and teaching through platforms such as Wix, Base44, TeamDrop, Close, and Calendly.
  • Strong organizational and follow-up skills.


Preferred Candidate Profile

  • Background in training, learning & development, or coaching.
  • Experience facilitating virtual workshops or webinars.
  • Strong understanding of online business models, paid ads, and customer journey management.
  • Passion for helping entrepreneurs succeed.