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Client Success Coach Jobs in Massachusetts (NOW HIRING)

MSCI

Commercial Product Leader Americas

Boston, MA · On-site

... and Client Success to translate market opportunities into sustainable revenue growth. The role ... Coach senior leaders and individual contributors while creating a culture of accountability ...

Msci-

Commercial Product Leader - Americas

Boston, MA · On-site

$220 - $286/hr

... and Client Success to translate market opportunities into sustainable revenue growth.The role ... Coach senior leaders and individual contributors while creating a culture of accountability ...

MSCI

Commercial Product Leader - Americas

Boston, MA · On-site

... and Client Success to translate market opportunities into sustainable revenue growth. The role ... Coach senior leaders and individual contributors while creating a culture of accountability ...

Socket.dev

Commercial Product Leader - Americas

Boston, MA · On-site

$220 - $286/hr

... and Client Success to translate market opportunities into sustainable revenue growth.The role ... Coach senior leaders and individual contributors while creating a culture of accountability ...

New

MSCI Inc

Commercial Product Leader - Americas

Boston, MA · On-site

$180 - $260/hr

... and Client Success to translate market opportunities into sustainable revenue growth. The role ... Coach senior leaders and individual contributors while creating a culture of accountability ...

829 Studios

Director of Media Buying

Boston, MA · On-site

$120K - $150K/yr

What You'll Do Client Success & Strategic Leadership * Serve as senior strategic lead across key ... Coach and mentor Associate Directors, Strategists, and Media Buyers. * Support onboarding, training ...

Telus Digital

$190K - $242K/yr

This role sits at the intersection of artificial intelligence, data operations, and client success ... Coach the team on Data-specific solutioning (data collection, data annotation, and data validation ...

The Camden Center

Coach - Boston

Boston, MA · On-site

... success and work alongside external clinical teams to ensure a cohesive approach to client ... Role Overview The Coach role is distinct from general mentoring as it focuses on supporting clients ...

The Camden Center

Coach - Boston

Boston, MA · On-site

$70/hr

... success and work alongside external clinical teams to ensure a cohesive approach to client ... Role Overview The Coach role is distinct from general mentoring as it focuses on supporting clients ...

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All JobsClient Success Coach JobsClient Success Coach Jobs in Massachusetts

Client Success Coach information

What are the key skills and qualifications needed to thrive as a client success coach?

To thrive as a Client Success Coach, you need a solid understanding of customer relationship management, onboarding processes, and problem-solving, often backed by a degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and certifications in customer success methodologies are commonly required. Exceptional communication, active listening, and empathy help build strong client relationships and address concerns effectively. These skills and qualifications are essential for ensuring client satisfaction, fostering loyalty, and driving business growth.

How does a client success coach typically collaborate with other departments to ensure client satisfaction?

Client Success Coaches work closely with teams such as sales, product development, and customer support to address client needs holistically. They often act as a bridge, relaying client feedback to internal teams, coordinating onboarding processes, and ensuring any issues are resolved promptly. Regular communication and cross-functional meetings are common, allowing the coach to advocate for clients while aligning with company objectives. This collaboration is key to building long-term client relationships and driving continuous improvement.

What is the difference between Client Success Coach vs Customer Support Specialist?

AspectClient Success CoachCustomer Support Specialist
Required CredentialsRelevant experience, certifications in customer success or account management often preferredTechnical knowledge, customer service skills, sometimes certifications in support tools
Work EnvironmentProactive engagement, strategic planning, ongoing client relationship managementReactive problem-solving, technical troubleshooting, responding to customer inquiries
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on client retention and growthCommon across retail, telecom, tech, and service sectors handling support tickets

The main difference is that a Client Success Coach focuses on proactive relationship building and ensuring client success, while a Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. Both roles require strong communication skills, but the Coach role emphasizes strategic engagement to foster long-term client satisfaction.

Is customer success a good career?

A career as a Client Success Coach involves helping clients achieve their goals, often requiring strong communication, problem-solving, and relationship management skills. It can be a rewarding role with opportunities for advancement in customer success, account management, or sales, and often involves working with customer success platforms and metrics. The field is growing as companies prioritize customer retention and satisfaction.

What is a client success coach?

A client success coach is a professional who helps clients achieve their goals by providing guidance, support, and education related to a company's products or services. They often work closely with clients to ensure satisfaction, retention, and successful use of offerings, utilizing communication skills and customer relationship management tools. This role typically requires strong interpersonal skills and knowledge of the company's solutions.

What are popular job titles related to Client Success Coach jobs in Massachusetts?

For Client Success Coach jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Client Success Coach jobs in Massachusetts look for?

The top searched job categories for Client Success Coach jobs in Massachusetts are:

What cities in Massachusetts are hiring for Client Success Coach jobs?

Cities in Massachusetts with the most Client Success Coach job openings:

Client Success Coach jobs near you

Personal Coach/Stretch Coach

Healthtrax Fitness & Wellness

East Longmeadow, MA • On-site

$80K/yr

Full-time

Re-posted 18 days ago

Job description

GREAT NEW OPPORTUNITY FOR QUALIFIED PERSONAL TRAINERS!!!
Reach your potential working in the field you love at Trax Training & Fitness Center located in East Longmeadow, MA. Join our winning fitness team and surround yourself with likeminded career professionals.
Assisted Stretching is an experience everyone needs to lengthen their lifespanHelp others move and feel better through dynamic stretching and recovery sessions.
Trax Training & Fitness is searching for bright, positive, and motivated Stretch Professionals and/or Trainers looking to develop within assisted stretching. Deliver safe and comprehensive programs and sessions to achieve your client's goals and meet with new clients to assess what their needs are.
Responsibilities:
  • Provide assisted stretch and flexibility sessions to help members feel and move better.
  • Provide a positive member experience that is supportive and rewarding.
  • Develops comprehensive programs that drive client goal achievements and retention.
  • Lead clients through self-assisted, assisted stretch sessions, including PNF stretching if applicable.
  • Conducts stretch demos for new clients including assessment, medical history, and goal setting.
  • Provides assistance to all members to ensure safety, education and motivation.
  • Promote and sell stretch and flex sessions and personal training sessions.
  • Completes all administrative requirements associated with the client's fitness plan.

Take control of your earning potential with Trax Training & Fitness' generous certified personal trainer unprecedented compensation package rewarding your work ethic and client success.
A bit about the perks:
  • Flexible schedule, part time/full time.
  • Career opportunity to advance to Head Trainer and beyond in Company.
  • Advance through multiple Tier levels with compensation ranging from 40%-50%. An estimated 42K to upwards of $80K annually.
  • All staff will be crossed trained in commissionable membership sales.
  • Benefit packages available based on scheduled work hours.
  • Employees benefit from our educational partnerships with 40% savings with NASM/AFAA and Post University, reduced tuition - for you and your immediate household.
  • Companywide workshops plus Free Educational online courses/CEU's/Certification renewals to enhance your credentials.
  • Ability to enhance compensation through companywide program, including Tribe, small group training and dotFit nutritional programing.

A bit about your work life:
• Work closely with the Fitness Director to develop both personally and professionally.
• Conduct fitness assessments with clients and evaluate their goals and results.
• Create personalized exercise programs for clients that include obtainable progression.
• Manage client files, schedules, reminders, and document exercise progress in Club Ready software.
• Actively participate in weekly team meetings and best practices.
• Participate in marketing strategies that will increase personal training services, attraction, and retention.
• Exhibit a desire for learning, research, and continual growth for professional development.
A bit about you:
  • Exceptional customer service.
  • Proficient in Stretching & Flexibility training.
  • 1 - 3 years' experience preferred.
  • Required, valid, current PT certifications, nationally recognized: NSCA, ACSM, NASM, ACE
  • Bachelor's degree in related field of study, preferred.
  • CPR/AED certified.
  • Excellent verbal and written communication, time management and follow-up skills.
  • Proficient in Microsoft Office.

We believe regular exercise is medicine for a strong immune system and optimal mental health. We envision a society where personal healthcare responsibility is the norm, not the exception. Where people are informed and motivated to practice good lifestyle habits including a quality fitness regime. At Healthtrax, we see ourselves as a vital part of this transformation and have a sense of contribution that validates that the work we do to ensure safe, clean facilities is part of a worthwhile journey. Join our journey. Bring your passion to our team.
About Healthtrax
Since 1979, Healthtrax Fitness & Wellness has been a premier operator of fitness centers serving diverse member needs and providing careers to full and part time dedicated team members. We are committed to being the best in fitness including attention to cleanliness, safety and physical distancing. With 17 locations in 5 states, our talented staff provide engaging programs and safe, clean facilities that blend lifestyle management, health education, fitness and a sense of community. We also have Healthtrax Physical Therapy Clinics in Enfield, Glastonbury-CT and West Springfield, MA for Therapists and Trainers to provide seamless care and collaboration for restored function for those seeking treatment and care in our centers
Healthtrax Fitness Centers attract avid fitness enthusiasts, mature adults, families, the tentative non- exerciser, and, or special medical populations most of whom are motivated to not just live longer but live better!

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