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Client Success Coach Jobs in Ohio (NOW HIRING)

Valley College

Student Success Coach

Cleveland, OH

... client-facing interaction preferred. * No licensure is required. SUPERVISORY CONTROL Direct Report ... Senior Success Coach Oversite: Online Director of Academic Affairs May receive collaborative ...

Valley College

Student Success Coach

Cleveland, OH

... client-facing interaction preferred. * No licensure is required. SUPERVISORY CONTROL Direct Report ... Senior Success Coach Oversite: Online Director of Academic Affairs May receive collaborative ...

ZEPF CENTER

Fatherhood Success Coach

Toledo, OH

General Summary To provide case management and success coach interventions to fathers who ... Will provide follow-up with client after completing fatherhood groups and employment to assist the ...

Zepf

Fatherhood Success Coach

Toledo, OH · On-site

General Summary To provide case management and success coach interventions to fathers who ... Will provide follow-up with client after completing fatherhood groups and employment to assist the ...

84.51

Manager, Client Success

Cincinnati, OH · On-site

$115K - $150K/yr

Manage, coach, and develop a small team of Client Success associates, including performance management, capability development, and ongoing support * Build and maintain senior-level relationships ...

Zepf

Community Success Coach

Toledo, OH · On-site

To provide case management and success coach interventions to fathers who participate in the ... Will provide follow-up with client after completing fatherhood groups and employment to assist the ...

Zepf

Fatherhood Success Coach

Toledo, OH · On-site

General Summary To provide case management and success coach interventions to fathers who ... Will provide follow-up with client after completing fatherhood groups and employment to assist the ...

84.51

Manager, Client Success

Cincinnati, OH · On-site

$115K - $150K/yr

Manage, coach, and develop a small team of Client Success associates, including performance management, capability development, and ongoing support * Build and maintain senior-level relationships ...

84.51 ̊

Manager, Client Success

Cincinnati, OH · On-site

Responsibilities Lead client success strategy for a portfolio of clients to drive retention, organic growth, and strong client experience across Media, Incentives, and Insights Manage, coach, and ...

84.51°

Manager, Client Success

Cincinnati, OH · On-site

Lead client success strategy for a portfolio of clients to drive retention, organic growth, and strong client experience across Media, Incentives, and Insights Manage, coach, and develop a small team ...

84.51 ̊

Manager, Client Success

Cincinnati, OH · On-site

Responsibilities Lead client success strategy for a portfolio of clients to drive retention, organic growth, and strong client experience across Media, Incentives, and Insights Manage, coach, and ...

84.51°

Manager, Client Success

Cincinnati, OH · On-site

Lead client success strategy for a portfolio of clients to drive retention, organic growth, and strong client experience across Media, Incentives, and Insights Manage, coach, and develop a small team ...

Opoc.us

Client Success Manager

Worthington, OH · On-site

We are looking for a positive and energetic Client Success Manager with a dedicated sense of ... Onsite gym and health coaching * And most of all, the opportunity to grow and develop in a ...

OPOC.us

Client Success Manager

Worthington, OH · On-site

We are looking for a positive and energetic Client Success Manager with a dedicated sense of ... Onsite gym and health coaching * And most of all, the opportunity to grow and develop in a ...

84.51°

Manager, Client Success (P4142)

Cincinnati, OH · On-site

Manage, coach, and develop a small team of Client Success associates, including performance management, capability development, and ongoing support * Build and maintain senior-level relationships ...

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All JobsClient Success Coach JobsClient Success Coach Jobs in Ohio

Client Success Coach information

See Ohio salary details

$18.5K

$42.5K

$65.6K

How much do client success coach jobs pay per year?

As of Aug 31, 2026, the average yearly pay for client success coach in Ohio is $42,490.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,700.00 and $48,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success coach?

To thrive as a Client Success Coach, you need a solid understanding of customer relationship management, onboarding processes, and problem-solving, often backed by a degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and certifications in customer success methodologies are commonly required. Exceptional communication, active listening, and empathy help build strong client relationships and address concerns effectively. These skills and qualifications are essential for ensuring client satisfaction, fostering loyalty, and driving business growth.

How does a client success coach typically collaborate with other departments to ensure client satisfaction?

Client Success Coaches work closely with teams such as sales, product development, and customer support to address client needs holistically. They often act as a bridge, relaying client feedback to internal teams, coordinating onboarding processes, and ensuring any issues are resolved promptly. Regular communication and cross-functional meetings are common, allowing the coach to advocate for clients while aligning with company objectives. This collaboration is key to building long-term client relationships and driving continuous improvement.

What is the difference between Client Success Coach vs Customer Support Specialist?

AspectClient Success CoachCustomer Support Specialist
Required CredentialsRelevant experience, certifications in customer success or account management often preferredTechnical knowledge, customer service skills, sometimes certifications in support tools
Work EnvironmentProactive engagement, strategic planning, ongoing client relationship managementReactive problem-solving, technical troubleshooting, responding to customer inquiries
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on client retention and growthCommon across retail, telecom, tech, and service sectors handling support tickets

The main difference is that a Client Success Coach focuses on proactive relationship building and ensuring client success, while a Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. Both roles require strong communication skills, but the Coach role emphasizes strategic engagement to foster long-term client satisfaction.

Is customer success a good career?

A career as a Client Success Coach involves helping clients achieve their goals, often requiring strong communication, problem-solving, and relationship management skills. It can be a rewarding role with opportunities for advancement in customer success, account management, or sales, and often involves working with customer success platforms and metrics. The field is growing as companies prioritize customer retention and satisfaction.

What is a client success coach?

A client success coach is a professional who helps clients achieve their goals by providing guidance, support, and education related to a company's products or services. They often work closely with clients to ensure satisfaction, retention, and successful use of offerings, utilizing communication skills and customer relationship management tools. This role typically requires strong interpersonal skills and knowledge of the company's solutions.

What are popular job titles related to Client Success Coach jobs in Ohio?

For Client Success Coach jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Client Success Coach jobs in Ohio look for?

The top searched job categories for Client Success Coach jobs in Ohio are:

What cities in Ohio are hiring for Client Success Coach jobs?

Cities in Ohio with the most Client Success Coach job openings:

Client Success Coach jobs near you

Student Success Coach

Valley Training Centers LLC

Cleveland, OH • On-site

Full-time

Re-posted 11 days ago

Job description

Full-Time/Part-Time
Full-Time
Description
Student Success Coach
SUMMARY
The Student Success Coach (SSC) enhances student retention by providing personalized support throughout the learner's educational journey. The SSC identifies and addresses barriers to persistence-particularly within online learning environments-while monitoring retention metrics and engaging students through proactive outreach. This position requires a high degree of technical proficiency and demonstrated competency in online student-management and learning platforms. The SSC must be able to work creatively and independently while effectively assimilating and applying policies and procedures. Clear, effective, and professional communication in both oral and written form is essential, along with the ability to maintain confidentiality in all interactions.
RESPONSIBILITIES & DUTIES
  1. Student Engagement & Support
  • Ensure compliance with FERPA regulations by verifying student over the phone.
  • Conduct online Welcome calls with assigned individual students centers on goals/objectives.
  • Partner with Admissions to prepare students for their first day and promote readiness.
  • Conduct Student Success Plan calls during the assigned student's first course. This call is a touch point call to answer their questions, see if they are overcoming obstacles, and encouraging them to stay focused on their goals and objectives.
  • Make proactive goodwill contacts during Week 1, Week 3, and end-of-tier milestones to encourage engagement and verify contact details for book shipments.
  • Support high-risk retention students through individualized outreach.
  • Maintain regular contact via phone, email, or social media for students missing two or more days of class.
  1. Compliance & Verification
  • Verify student identity via phone in accordance with FERPA regulations.
  • Ensure first contact resolution on every call.
  • Follow procedures for 'temporary out' status and coordinate with instructors and staff to facilitate communication.
  1. Communication & Collaboration
  • Coordinate with the Online Director of Academics, Director, Online Division and instructors regarding attendance concerns and required notifications (e.g., attendance warnings, termination letters).
  • Liaise between students and staff to resolve issues and direct inquiries.
  • Maintain and update the Online Facebook page with relevant student success content.
  • Collaborate with faculty and support staff to implement interventions that meet academic needs
  1. Reporting & Documentation
  • Compile and submit reports under Senior Student Success Coach's direction, including LDA, Extra Credit, Do Not Ship Book Requests, Temporary Out, Start Day Reports, and SSC updates.
  1. Other duties as assigned.

JOB SPECIFICATIONS
COMPETENCIES
1. Professional Communication.
2. Detail-Oriented and Organized.
3. Critical Thinking and Problem Solving.
4. Ethical Conduct.
5. Confidentiality and Discretion.
6. Independent and Collaborative Work.
7. Emotional Intelligence.
SUPERVISORY RESPONSIBILITY
This position does not have any direct supervisory responsibilities but collaborates with the Student Success Coach team to support student success.
WORK ENVIRONMENT and PHYSICAL REQUIREMENTS
It is expected that this position will operate within a structured remote office setting. The role also involves regular engagement with team members and/or students. Standard office equipment is used routinely, including-but not limited to-computers, real-time communication systems, phones, and printers.
The employee must be able to:
  • Remain in a stationery or mobile position for extended periods to perform job duties.
  • Occasionally move, position, or adjust items such as files, office supplies, or equipment.
  • Maintain sufficient visual acuity to read, review, and prepare documents.

Reasonable accommodation requests will be considered in accordance with ADA guidelines.
TRAVEL
This position may require occasional travel to campus locations, or off-site work-related locations or campus events.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time, hourly position (40 hours a week). This is a remote position. Work hours align with student availability and will (may) include evenings and/or weekend hours. Standard business hours are Monday, Tuesday, Wednesday and Thursdays, 8:00 a.m. to 5 p.m. and Friday 8:00 a.m. to 3:00 p.m. Occasional evening and weekend work may be required as job duties demand.
REQUIREMENTS: EDUCATION, LICENSING, PRIOR WORK EXPERIENCE & OTHER
  • Education: Associate degree or higher preferred.
  • At least 2 years of appropriate work experience in customer service or related work that required student/client-facing interaction preferred.
  • No licensure is required.

SUPERVISORY CONTROL
Direct Report: Senior Success Coach
Oversite: Online Director of Academic Affairs
May receive collaborative direction from Administrative or campus management to support institutional goals
EOE Statement
Valley College is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including gender identity, sexual orientation, and pregnancy), marital status, disability, genetic information, veteran status or any other characteristic protected by law.
This position is currently accepting applications.

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