Client Success Coach Jobs in New York (NOW HIRING)

Compensation & Benefits:
Renaissance offers a competitive compensation package designed to reward your impact and support your long-term career growth.

• Salary range: $50,000 – $60,000, commensurate with experience.
• Annual performance-based bonus opportunities tied to both individual and organizational success.
• Comprehensive benefits package (medical, dental, vision, retirement plan).
• Generous PTO and paid holidays.
• Hybrid work model: flexibility to work remotely after training period with initial 3 months of onsite training.
• Ongoing professional development, coaching, and opportunities for advancement within the organization.
• Be part of a mission driven non-profit CDFI that empowers entrepreneurs, strengthens communities, and fuels economic growth in NYC.

Position Summary:
The Business Success Coach provides individualized coaching, financial education, and technical assistance to entrepreneurs and small business owners, with a focus on underserved, low-income, and historically excluded communities. This role supports clients throughout their business journey from startup and business planning to accessing capital and post-loan growth to helping them build sustainable, profitable businesses and strengthen their financial management skills. This position does not approve loans or make credit decisions. The Business Success Coach supports client readiness and refers loan-ready clients to the Lending Business Advisor team for application packaging and underwriting review.
The Business Success Coach serves as a trusted advisor, guiding clients through business challenges, connecting them to resources, and providing ongoing support to improve business performance, increase revenue, and achieve long-term success.
Key Responsibilities:
Business Coaching & Technical Assistance

• Provide one-on-one coaching and consulting to small business owners and aspiring entrepreneurs who are not yet ready for a loan.
• Assist clients with business planning, marketing, operational improvements, and growth strategies.
• Help entrepreneurs identify and overcome barriers to business success.
• Support clients in developing marketing, sales, pricing, and customer acquisition strategies.
• Assess clients’ loan readiness to be referred to our Lending Business Advisors. 
• Connect clients with community resources, professional service providers, and business support networks.

Financial Education & Capacity Building

• Deliver financial education on topics such as budgeting, digital marketing, cash flow management, financial statements, credit building, business financial health and more.
• Help clients understand and use financial reports to make informed business decisions.
• Facilitate workshops, webinars, and training sessions for entrepreneurs.
• Develop educational materials and tools that support business sustainability and growth.

Post-Loan Support

• Provide ongoing coaching and technical assistance after loan disbursement to promote successful loan repayment and business growth.
• Monitor client progress and identify opportunities for additional support and resources.

Client Relationship Management

• Maintain regular communication with clients and build trusted, long-term relationships.
• Track client goals, milestones, outcomes, and progress toward business objectives.
• Document coaching activities, client interactions, and program outcomes in Renaissance’s CRM system.

Program Support & Community Engagement

• Participate in outreach efforts to recruit and engage entrepreneurs.
• Represent the organization at community events, workshops, and partner meetings.
• Occasional evening or weekend hours to support workshops, community events, and client meetings.
• Support program evaluation and reporting by collecting client success stories and outcome data.
• Contribute to continuous improvement of coaching and training programs.
• Follow organizational policies and procedures, complete administrative tasks accurately and on time, and support REDC’s mission, goals, and values.
• Perform other related work and duties as assigned.

Required Qualifications: 

• Bachelor's degree in Business, Finance, Economics, Community Development, Education, or a related field, or equivalent professional experience.
• 2+ years experience working with small businesses, entrepreneurs, or community-based economic development programs.
• Knowledge of business planning, financial management, and small business operations.
• Ability to review basic business financial documents, including profit and loss statements, cash flow statements, tax returns, bank statements, budgets, and debt schedules.
• Strong coaching, facilitation, and relationship-building skills.
• Strong written and verbal communication skills.
• Local travel throughout New York City will be required.
• Ability to work effectively with diverse populations and underserved communities.
• Bilingual fluency in English/Chinese, English/Spanish, or another language commonly spoken by REDC clients is highly desirable.
• Precise attention to details, excellent organizational, interpersonal and time management skills.
• Commitment to the confidentiality of sensitive materials and information.
• Experience delivering financial education training.
• Meets expectations for attendance and punctuality.
• Familiarity with New York City’s small business ecosystem, community organizations, and business support resources is preferred.
• Proficiency in Salesforce, Zoom, Google applications, and Microsoft Office Suite (specifically MS Word and Excel).
• Location Requirement: This is a hybrid remote position with an initial 3 months of non-remote on-site training.

How We Work:
At Renaissance, we are committed to serving the communities we support with dedication and excellence. We are a results-driven organization focused on empowerment and impact. Our employees are accountable, pragmatic, innovative, and collaborative, with a strong commitment to community service and development. We embrace strategic thinking and a commitment to treating each other and the communities we serve with respect and dignity. We have an aptitude for technology and a strong desire to continuously learn. This philosophy expands to the way we manage our work and the way we put our best foot forward.  Expectations for all staff: 

• Support efforts that ensure a safe and healthy work environment.
• Appreciates the value of working collaboratively with individuals who bring a wide range of perspectives, experiences, and ways of thinking.
• An understanding of how systems and structures can affect people's opportunities and experiences in different settings.
• Maintain a positive, helpful attitude.
• Enjoy your time at work!

Who We Are:
Renaissance’s mission is to transform low-to-moderate income (LMI) communities and under-resourced entrepreneurs in our target markets by providing affordable small business loans, training, and counseling services. We serve the New York Metro Area, including New York City, Long Island, the Mid-Hudson Valley, and New Jersey.
We are US Treasury certified Community Development Financial Institution (CDFI), Small Business Administration (SBA) Intermediary Microlender, and SBA Community Advantage (7a) lender.

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