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Client Services Manager Jobs in Michigan (NOW HIRING)

Integrityfex

Client Services Representative

Troy, MI · Remote

$15.25 - $20.50/hr

Client Services Representative **Remote Opportunity** Integrity FEX is growing and seeking Client Services Representatives to help individuals and families explore life insurance options that meet ...

Integrityfex

Client Services Representative

Marquette, MI · Remote

$15.50 - $21/hr

Client Services Representative **Remote Opportunity** Integrity FEX is growing and seeking Client Services Representatives to help individuals and families explore life insurance options that meet ...

Eurofins Scientific

Client Services Representative

Portage, MI · On-site

$15 - $20.50/hr

Manage client expectations- provide client with project updates, project related financial updates ... Prior customer service experience in a scientific field, preferably in a GMP or Pharmaceutical ...

NVA

Client Services Representative

Belmont, MI · On-site

$14 - $19.25/hr

Client Service Representative (CSR) Great Lakes Hospital for Animals Belmont, Michigan Great Lakes ... Help manage appointment flow throughout the day * Communicate prescription, refill, and follow-up ...

Synectics Inc

Tax Manager, Private Client Services

Ada, MI · On-site

$90K - $130K/yr

... client service and developing high performing teams. Roles & Responsibilities: * Manage tax compliance, consulting, and planning engagements for high net worth individuals, families, trusts, estates ...

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Client Services Manager information

See Michigan salary details

$30.5K

$61.3K

$111.1K

How much do client services manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for client services manager in Michigan is $61,299.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $72,300.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What are the most commonly searched types of Client Services jobs in Michigan?

The most popular types of Client Services jobs in Michigan are:

What are popular job titles related to Client Services Manager jobs in Michigan?

For Client Services Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Client Services Manager jobs in Michigan look for?

The top searched job categories for Client Services Manager jobs in Michigan are:

What cities in Michigan are hiring for Client Services Manager jobs?

Cities in Michigan with the most Client Services Manager job openings:

Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Michigan as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $61,299 per year, or $29.5 per hour.

Environmental Services Manager

Romulus, MI • On-site

Environmental Testing and Consulting
201 - 500 employees
Learn more about Environmental Testing and Consultingexternal

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Description
Job Description

Job Description: Field Services Manager

Position Title

Field Services Manager

Reports To

Field Operations Director

Position Summary

The Field Services Manager is responsible for leading and developing field operations to ensure projects are completed safely, efficiently, on schedule, and in accordance with company standards. This role provides strategic leadership to Project Managers, Environmental Professionals, Lead Field Technicians and Field Technicians while driving operational excellence, resource planning, quality, profitability, and employee development.

The Field Services Manager serves as the bridge the Field Operations Director and field employees, ensuring the field team consistently delivers exceptional client experiences while supporting the company's growth objectives.

Primary Responsibilities

Leadership & People Management

  • Lead, mentor, and hold accountable Field Employees.
  • Build a culture of accountability, professionalism, teamwork, and continuous improvement.
  • Conduct regular one-on-one meetings with direct reports.
  • Participate in hiring, onboarding, coaching, performance management, and succession planning.
  • Ensure employees understand expectations, core values, and operational standards.
  • Address performance concerns promptly and consistently.

Operational Leadership

  • Oversee daily field operations across all service lines.
  • Ensure projects are completed safely, accurately, on budget, and on schedule.
  • Develop staffing strategies to maximize utilization and efficiency.
  • Monitor workload distribution and adjust resources as business demands change.
  • Remove operational obstacles that impact productivity.
  • Coordinate with Client Services, Laboratory, Sales, and Training to improve workflow.

Financial Accountability

  • Manage departmental profitability.
  • Monitor labor costs, overtime, equipment usage, and project margins.
  • Review operational metrics and implement improvements.
  • Participate in budgeting and forecasting as requested.
  • Identify opportunities to improve efficiency while maintaining service quality.

Client Experience

  • Support major client relationships and high-profile projects.
  • Resolve escalated client concerns quickly and professionally.
  • Partner with Sales during project planning and execution.
  • Ensure field teams consistently exceed client expectations.

Quality Assurance

  • Ensure compliance with company SOPs and regulatory requirements.
  • Monitor quality of field documentation and sample collection.
  • Conduct regular field audits and jobsite inspections.
  • Identify trends and implement corrective actions.
  • Drive continuous improvement initiatives.

Safety Leadership

  • Champion a proactive safety culture.
  • Ensure compliance with OSHA, EPA, state regulations, and company safety policies.
  • Participate in incident investigations.
  • Review safety metrics and corrective actions.
  • Ensure required certifications and training remain current.

Strategic Planning

  • Develop operational goals aligned with company objectives.
  • Assist with annual planning and departmental Rocks.
  • Track Scorecard metrics and identify operational trends.
  • Recommend process improvements and technology enhancements.
  • Participate in leadership meetings and company initiatives.

Qualifications

Education

  • Bachelor's degree in Environmental Science, Industrial Hygiene, Construction Management, Business, or related field preferred.
  • Equivalent industry experience may be substituted.

Experience

  • 5+ years of environmental consulting or field operations experience.
  • 3+ years in progressive leadership roles.
  • Experience managing multiple teams and supervisors.
  • Strong understanding of environmental consulting operations.
  • Budget and financial management experience preferred.

Knowledge & Skills

  • Strong leadership and coaching abilities
  • Operational planning and execution
  • Project management
  • Resource allocation
  • Financial acumen
  • Conflict resolution
  • Performance management
  • OSHA and environmental regulatory knowledge
  • Client relationship management
  • Strategic thinking
  • Decision-making under pressure
  • Excellent written and verbal communication
  • Proficiency with Microsoft Office and operational management software


Core Competencies

The Field Services Manager consistently demonstrates:

  • Professional Expertise
  • Personal Integrity
  • Exceeds Client Expectations
  • Embraces Teamwork
  • Exhibits Positivity
  • Adapts to Changing Needs


Physical Requirements

  • Ability to visit active job sites.
  • Ability to climb stairs, ladders, and navigate construction environments.
  • Lift up to 50 pounds occasionally.
  • Ability to travel throughout the service area.
  • Occasional overnight travel may be required.

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