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Client Services Manager Jobs in Michigan (NOW HIRING)

Dart Bank

$17.25 - $22.75/hr

Client Services Specialists are self-sufficient, confident, and accurate decision makers. They work ... Manage client inquiries via phone, email, or online. * Provide clients with assistance on ...

Integrityfex

Client Services Representative

Marquette, MI · Remote

$15.50 - $21/hr

Client Services Representative **Remote Opportunity** Integrity FEX is growing and seeking Client Services Representatives to help individuals and families explore life insurance options that meet ...

New

Jeannie Cleaning

Client Services Specialist

Portage, MI · On-site

$600 - $900/wk

Client Services SpecialistJeannie Cleaning | Part/Full-Time/On-site | Monday-FridayWe do more than ... Schedule Management SupportSupport for managing and optimizing daily cleaning schedules as ...

Jeannie Cleaning

Client Services Specialist

Portage, MI · On-site

$16.25 - $21.50/hr

Client Services Specialist Jeannie Cleaning | Part/Full-Time/On-site | Monday-Friday We do more ... Support for managing and optimizing daily cleaning schedules as needed * Adopt and utilize our ...

Jeannie Cleaning

Client Services Specialist

Portage, MI · On-site

$16.25 - $21.25/hr

Client Services Specialist Jeannie Cleaning | Part/Full-Time/On-site | Monday-Friday We do more ... Support for managing and optimizing daily cleaning schedules as needed * Adopt and utilize our ...

Jeannie Cleaning

Client Services Specialist

Kalamazoo, MI · On-site

$16 - $21.25/hr

Client Services Specialist Jeannie Cleaning | Full-Time/On-site | Monday-Friday We do more than ... Support for managing and optimizing daily cleaning schedules as needed * Adopt and utilize our ...

MERCER AGENCY PLLC

Be Seen First

Client Services Specialist

Grosse Pointe Woods, MI · On-site

$19 - $24/hr

ABOUT THE ROLE The Client Services Representative is essential part of the Mercer Agency client ... Maintain accurate, up-to-date client records in the agency management system * Collaborate with the ...

Eurofins

Client Services Representative

Portage, MI · On-site

$15.25 - $20.75/hr

Client Services Representative Are you good with customers? Enjoy building long-term relationships ... Manage client expectations- provide client with project updates, project related financial updates ...

MERCER AGENCY PLLC

Be Seen First

Client Services Specialist

Grosse Pointe Woods, MI · On-site

$19 - $24/hr

ABOUT THE ROLE The Client Services Representative is essential part of the Mercer Agency client ... Maintain accurate, up-to-date client records in the agency management system * Collaborate with the ...

Eurofins

Client Services Representative

Portage, MI · On-site

$15 - $20.50/hr

Manage client expectations- provide client with project updates, project related financial updates ... Prior customer service experience in a scientific field, preferably in a GMP or Pharmaceutical ...

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All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Michigan

Client Services Manager information

See Michigan salary details

$30.5K

$61.3K

$111.1K

How much do client services manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for client services manager in Michigan is $61,299.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $72,300.00 per year, depending on experience, location, and employer.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Michigan? The most popular types of Client Services jobs in Michigan are:
What are popular job titles related to Client Services Manager jobs in Michigan? For Client Services Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Client Services Manager jobs in Michigan look for? The top searched job categories for Client Services Manager jobs in Michigan are:
What cities in Michigan are hiring for Client Services Manager jobs? Cities in Michigan with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Michigan as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $61,299 per year, or $29.5 per hour.

Wholesale Lending Client Services Specialist - Arizona Market

Dart Bank

On-site, Remote

$17.25 - $22.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Work Schedule: Monday-Friday, 11:00am-8:00pm Eastern Time
Job Summary
All Dart Bank team members take 100% ownership of their positions. They are proactive, flexible, courteous, and resourceful. They have a "how can we make this work" mindset and provide the best customer service possible. They are innovative and creative in meeting the needs of their position and in offering ideas and solutions that will be of benefit. They are excellent at prioritization and organization to ensure maximum customer satisfaction. Client Services Specialists are self-sufficient, confident, and accurate decision makers. They work both independently and cohesively with others and foster a team environment. The focus of a Client Services Specialists is to ensure accurate information while providing exceptional customer service. Maintaining an attitude of approachability and willingness to assist in troubleshooting with customers and Dart Bank departments as needed. They thrive in our ever-changing environment and take great pride in contributing to Dart Bank being an industry leader.
Job Duties
  • Manage client inquiries via phone, email, or online.
  • Provide clients with assistance on navigating the loan process at Dart Bank, including technical assistance with the customer portal.
  • Assist clients with running AUS, ordering services, providing details on loan status, and answering questions on outstanding conditions on the loan.
  • Follow appropriate escalation paths to resolve issues or complaints.
  • Maintains a working knowledge of underwriting, program guidelines, and regulatory compliance.
  • Reviews customer communications prior to distribution and stays current on all external customer and internal team communications as appropriate.
  • Complete service order requests as needed upon client inquiry.
  • Excellent verbal and written communication skills with the ability to handle delicate situations with diplomacy and tact.
  • Report any high priority or recurring issues to the Client Services Manager for resolution.
  • Actively participate and advocate the bank's training and development programs and commitment to learning.
  • Responsible for following company policies and procedures as directed. Never employ workarounds to procedures or policies.
  • Be relentlessly resourceful in finding answers and assist in creation of trainings, manuals and job aids as needed.
  • Willing and able to assist mortgage teams with questions and training as needed.
  • Maintain strong positive communication with all departments to develop cohesive working relationships.
  • Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act.
  • All other duties as assigned.

Essential Functions:
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications
  • Education
    • College degree or equivalent experience.
  • Skills:
    • Consistency and Commitment Organization
    • Ability to adapt to quick changes Time Management
    • Customer Service Computer literacy
    • Strong written and verbal communication skills and a positive attitude.
    • Relationships with external contacts are vital, position involves extensive personal contact with outside sales partners, customer service is a top priority.
    • Maintain positive relationship with sales partners (internal and Mortgage Brokers).
  • Experience:
    • 2+ years of recent mortgage operations experience in mortgage client services.
    • Must be proficient with the mortgage loan process and programs.
    • Experience with Encompass, TPO Connect, and in the wholesale market is preferred.

Supervised By
  • Wholesale Lending Client Service Manager

Supervises
  • None

Dart Bank is a community bank, serving our community since 1925. We specialize in providing financial services, but we are passionate about serving the community and building real relationships with people. Dart Bank provides innovative financial services for both personal and business banking, consumer and mortgage loans, commercial loans and lines of credit, merchant credit card processing, investment services and more. Our array of products and services and our longstanding history within our communities shows we care about what matters most for our customers and we are there for them for the most important times in their lives. Dart Bank. For What Matters Most.
We offer:
  • Medical Benefits
  • Dental
  • Vision
  • 401(K) Employee Stock Ownership Plan
  • Paid vacation & sick time
  • Flexible scheduling
  • Employee Assistance Program
  • Dart Bank University

At Dart Bank you can expect to be surrounded by a team that will support you and invest in your growth in a quick-paced work environment where we deliver exceptional customer service. We are a local business that cares about our employees and our community.
Dart Bank is committed to providing equal opportunity in employment, maintaining a diverse workforce, and prohibiting all forms of unlawful discrimination and harassment.
All employment decisions, policies, and practices, in terms of the recruitment process and other conditions and privileges of employment, will comply with applicable federal, state, and local anti-discrimination laws. The Company seeks, employs, promotes, and compensates qualified individuals based on ability, as demonstrated by performance and other legitimate non-discriminatory factors, without regard to race, color, religion, national origin, citizenship, ancestry, sex (including sexual orientation, gender expression, and gender identity), age, physical or mental disability, pregnancy, genetic information, military status, veteran status, or any other protected status under federal, state (in Michigan: marital status, familial status, height, weight, and misdemeanor arrest record), or local law (individually and collectively, "Protected Class"). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so that you can begin to resolve the issue before this employer can take any action against you, including terminating your employment. This employer can only use E-Verify once you have accepted a job offer and completed Form I-9.

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