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Client Services Manager Jobs in Michigan (NOW HIRING)

EHTC

Tax Manager - Private Client Services

Ada, MI

Description EHTC is seeking a Tax Manager to join our Private Client Services team. This role is responsible for managing tax compliance, planning, consulting, and advisory engagements for high-net ...

Dart Bank

$17.25 - $22.75/hr

Client Services Specialists are self-sufficient, confident, and accurate decision makers. They work ... Manage client inquiries via phone, email, or online. * Provide clients with assistance on ...

Moncur

Director of Growth & Client Services

Detroit, MI · On-site

$90 - $130/hr

The Director of Growth & Client Services is the senior leader responsible for growing the agency ... management, business development, and team leadership experience in an agency environment

New

Dart Bank

$26 - $33/hr

Client Services Specialists are self-sufficient, confident, and accurate decision makers. They work ... Manage client inquiries via phone, email, or online. * Provide clients with assistance on ...

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Showing results 21-40

All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Michigan

Client Services Manager information

See Michigan salary details

$30.5K

$61.3K

$111.1K

How much do client services manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client services manager in Michigan is $61,299.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $72,300.00 per year, depending on experience, location, and employer.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Michigan? The most popular types of Client Services jobs in Michigan are:
What are popular job titles related to Client Services Manager jobs in Michigan? For Client Services Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Client Services Manager jobs in Michigan look for? The top searched job categories for Client Services Manager jobs in Michigan are:
What cities in Michigan are hiring for Client Services Manager jobs? Cities in Michigan with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Michigan as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $61,299 per year, or $29.5 per hour.

Client Service Manager - Transportation Small Business Insurance

Hylant

Ann Arbor, MI • On-site

Full-time

Re-posted 24 days ago

Hylant rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1st of 303 rated insurance

Job description

The Opportunity:
The Client Service Manager (CSM) will consistently provide the highest level of day-to-day client service to small business clients. The CSM will help grow the assigned small business book and contribute to the overall growth, retention, and profitability of the assigned book and small business insurance department.
Are You A Match?
The CSM will sit preferably in our Ann Arbor, Toledo, or Detroit offices, and needs to have exceptional communication skills, relationship development, and the ability to effectively multi-task. Managing client requests, prioritizing projects, and working with tight deadlines are all essential to success in this role. Prior experience servicing Commercial Insurance in the Transportation industry a must. Working knowledge of Applied EPIC is beneficial.
In This Role You Will Execute On:
  • Provide prompt, accurate and thoughtful service to clients striving to exceed client's expectations.
  • Establish and maintain good relationships with carrier underwriters.
  • Ability to quote, process changes, pull coverage forms, use carrier websites.
  • Review coverages and make suggestions for new coverages.
  • Round out current policies with missing lines.
  • Proactively remarket when needed.
  • Process certificates and evidences of insurance.
  • Negotiate with carriers for positive client outcomes on pricing, underwriting, applications being required.
  • Produce quality proposals in epic or excel spreadsheets for renewals and new business.
  • Ability to manage and maintain accurate records for the clients within EPIC.
  • Understand multiple lines of coverages and be able to explain and discuss coverages with clients, assist with billing questions, audit issues and policy changes.

In This Role You Will Need:
  • Prior Experience servicing clients in the Transportation and Logistics industry.
  • Exceptional communication skills; including listening, speaking and writing.
  • Exceptional relationship development and intrapersonal skills.
  • Exceptional follow-up skills.
  • Ability to work well with others; respect opinions, contributions and abilities of others.
  • Cooperative and open-minded.
  • Ability to multi-task and juggle many different client requests, prioritize projects and deadlines.
  • Strong general technology skills including quick tech learner.
  • Skilled in Microsoft Office products (Word, Excel, Outlook and Power Point).
  • Good working knowledge and usage of Applied EPIC.
  • Strong soft skills, work ethic and ownership mentality.
  • Adheres to Hylant Core Values - Family, Hard Work, Honesty, Respect, Empathy.
  • Active Property & Casualty Insurance license.
  • Bachelor's degree or equal experience preferred.

Why Hylant?
A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in eight states. And since the founding of our family-owned business over 90 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We're more than an insurance brokerage firm and you're more than a client, employee or neighbor. You're family. And that's just the way we treat you.
Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.

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