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Client Services Director Jobs (NOW HIRING)

Sedgwick Claims Management Services Ltd

$110 - $135/hr

## Director Client Services, Managed CareApplylocations: US Telecommutertime type: Full timeposted on: Posted Todayjob requisition id: R76583By joining Sedgwick, you'll be part of something truly ...

Advantage Solutions

Director Client Services

Boise, ID · On-site

$121K/yr

Director Client Services Job Locations US-ID-Boise Primary Posting Location : City Boise Primary Posting Location : State/Province ID Primary Posting Location : Postal Code 83701 Primary Posting ...

IQVIA

Director, Client Services

Durham, NC · Hybrid

Job Overview The Director, Client Services directs a group of operations staff for a designated region to ensure projects are appropriately resourced and employees are trained and developed to meet ...

Advantage Solutions

Director Client Services

Boise, ID

$93K - $121K/yr

Director Client Services At our Company, we grow People, Brands, and Businesses! We are seeking a highly talented Director of Client Services to serve as the business leader in charge of all client ...

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Client Services Director information

See salary details

$38.5K

$90.9K

$163K

How much do client services director jobs pay per year?

As of Aug 21, 2026, the average yearly pay for client services director in the United States is $90,947.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $109,500.00 per year, depending on experience, location, and employer.

What does a client services director do?

A Client Services Director oversees the relationship between an organization and its clients, ensuring client satisfaction and the successful delivery of services. They manage client accounts, lead client service teams, and develop strategies to meet client needs while supporting business goals. Their responsibilities often include building strong client relationships, addressing concerns, and identifying opportunities for growth. Additionally, they work closely with other departments to ensure consistent and high-quality service delivery.

What are the key skills and qualifications needed to thrive as a client services director?

To thrive as a Client Services Director, you need expertise in account management, strategic planning, and a proven track record in client relationship development, usually supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, analytics platforms, and project management tools is typically required. Outstanding communication, leadership, and problem-solving skills help you build trust with clients and lead teams effectively. These capabilities are crucial for driving client satisfaction, retaining key accounts, and achieving business growth.

What are some common challenges faced by a client services director and how can they be addressed?

A Client Services Director often encounters challenges such as managing multiple high-priority client accounts simultaneously and ensuring consistent delivery of high-quality service. Balancing client expectations with internal resource limitations can be demanding, requiring strong communication and negotiation skills. Building and leading a cohesive team is essential, as is fostering collaboration between sales, operations, and project management teams. Proactively addressing issues, setting clear processes, and maintaining open lines of communication with clients and staff are key strategies for overcoming these challenges.

What is the difference between Client Services Director vs Account Manager?

AspectClient Services DirectorAccount Manager
CredentialsBachelor's degree, experience in client management, leadership skillsBachelor's degree, experience in client relations, communication skills
Work EnvironmentStrategic planning, team leadership, high-level client interactionsDay-to-day client communication, project coordination, relationship management
Employer & Industry UsageMarketing, advertising, consulting firmsAdvertising agencies, tech companies, service providers

The main difference is that a Client Services Director oversees overall client relationships and strategic initiatives, while an Account Manager handles daily client interactions and project execution. The Director role is more strategic and leadership-focused, whereas the Account Manager is more involved in operational client management.

How much does a client services director make in the US?

A client services director in the US typically earns between $90,000 and $180,000 annually, with the median salary around $130,000. Compensation varies based on industry, company size, experience, and location, and may include bonuses and benefits.

What is a client services director?

A client services director is a senior professional responsible for managing client relationships, ensuring customer satisfaction, and overseeing service delivery within an organization. They often lead teams, develop strategies to improve client retention, and coordinate with sales and support departments to meet client needs.
More about Client Services Director jobs

What cities are hiring for Client Services Director jobs?

Cities with the most Client Services Director job openings:

What are the most commonly searched types of Client Services jobs?

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Who are the top companies hiring for Client Services Director jobs?

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What states have the most Client Services Director jobs?

States with the most job openings for Client Services Director jobs include:

Client Services Director jobs near you
Infographic showing various Client Services Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $90,947 per year, or $43.7 per hour.

Client Services Director - Hybrid NYC

Cielo

New York, NY • Hybrid

Full-time

Posted yesterday

New

Job description

Company Description

Are you ready to accelerate your career? Join Cielo as a Client Services Director! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!  

Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

Cielo is the world's leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators™. With our fresh approach – we design and build comprehensive, proven solutions inspired by technology to find and keep the unique talent that elevates our clients above the competition.

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at talent.acquisition@cielotalent.com

Job Description

The Client Services Director has accountability for successful delivery of RPO services to clients, through leading high performance teams, delivering services to the highest standard, implementing improvements and innovations and effective stakeholder management.

Duties and Responsibilities:

Work setup: 1-2 days in client office in NYC

Team Leadership

  • Lead a high performing team to provide high quality services focused on exceeding the expectations of clients
  • Set clear performance standards and goals for the team. Assess progress against goals and performance standards, proactively address gaps.
  • Hold managers accountable for hiring, managing and developing a team of capable, highly ambitious and motivated employees to deliver high quality services to client
  • Provide leadership and coaching to direct reports and their teams.
  • Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points. Provide in the moment feedback.
  • Hold managers accountable for utilizing established goal setting and performance management processes and tools, including providing feedback and proactively addressing gaps
  • Serve as part of the Cielo delivery team

Client Management

  • Build strong relationships with key client contacts
  • Seek to understand client TA pain points and needs and build an understanding of client organization, structure and business drivers
  • Lead the team to develop comprehensive hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies.
  • Identify the opportunities and drive implementation of innovative programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals.
  • Partner with internal Cielo teams and client leaders to ensure successful implementations with new clients.
  • Employ a clear understanding of the Master Service Agreement and the formal and/or informal agreements, including the Statement of Work.
  • Hold regular client review meetings. Identify gaps in service and articulate a clear plan with deliverables to improve any concerns
  • Partner with the strategic account team to share inputs and feedback. Act on any concerns raised
  • Effectively and appropriately deal with any client escalations
  • Ensure our service is measured, including surveys, meetings and that needs of the account are clearly communicated.
  • Develop recruiting metrics and analytics that provide insights and drive decisions, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among others.

Cielo Operational Excellence

  • Provide accurate forecasting. Develop plans to address gaps in budgeted financials
  • Manage the budget and ensure systems are in place to track expenses, oversee budgeting process.
  • Drive standardization and consistency of processes and procedures.
  • Participate, communicate, and support Cielo company-wide initiatives.
  • Manage team resources to ensure operational effectiveness. Proactively address resource levels in excess or below level needed for optimal service delivery.
  • Additional duties as assigned.
Qualifications

Position Requirement

Experience:

  • Prior experience in a results-oriented leadership role in talent acquisition or human resources. 
  • Experience leading virtual teams in a corporate talent acquisition function either in-house or in an RPO environment.

Exposure:

  • Exposure and knowledge of various recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools
  • Strong proficiency in Microsoft Office Suite

Education:

  • Bachelor’s degree in business, management, human resources, or related field, preferred

Additional Information

Pay Range-$116,000-165,000 Annually

All your information will be kept confidential according to EEO guidelines.

Apply