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Client Services Director Jobs (NOW HIRING)

Envision Pharma Group

Client Services Director

Excellence, People, Growth The opportunity We are seeking an experienced Client Services Director to join our Life Sciences Commercialization business. This is a senior leadership role responsible ...

Lumanity

Client Services Director

Morristown, NJ · Hybrid

Our research team are seeking a client services director of qualitative and quantitative market research, specialising in the life sciences sector, to join their dedicated commercial Insights Team.

HUB International

Client Services Director

Coffeyville, KS · On-site

$90 - $120/hr

The Client Service Director(Manager) oversees the day-to-day functions of department(s) and/or location(s). This is a highly visible leadership position that manages operational sales support and ...

HUB

Client Services Director

Sandy, UT · On-site

The Client Service Director(Manager) oversees the day-to-day functions of department(s) and/or location(s). This is a highly visible leadership position that manages operational sales support and ...

Lumanity

Client Services Director

Morristown, NJ · Hybrid

Responsibilities / Position overview Our research team are seeking a client services director of qualitative and quantitative market research, specialising in the life sciences sector, to join their ...

Lumanity

Client Services Director

Morristown, NJ · On-site

Responsibilities / Position overview Our research team are seeking a client services director of qualitative and quantitative market research, specialising in the life sciences sector, to join their ...

Nucleus Global

Associate Client Services Director

OR · On-site +1

About the Role As an Associate Client Services Director, you'll provide strategic leadership for a key global client account spanning Medical Affairs and Publications. You'll serve as a trusted ...

Nucleus Global

Associate Client Services Director

About the Role As an Associate Client Services Director, you'll provide strategic leadership for a key global client account spanning Medical Affairs and Publications. You'll serve as a trusted ...

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Client Services Director information

See salary details

$38.5K

$90.9K

$163K

How much do client services director jobs pay per year?

As of Aug 21, 2026, the average yearly pay for client services director in the United States is $90,947.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $109,500.00 per year, depending on experience, location, and employer.

What does a client services director do?

A Client Services Director oversees the relationship between an organization and its clients, ensuring client satisfaction and the successful delivery of services. They manage client accounts, lead client service teams, and develop strategies to meet client needs while supporting business goals. Their responsibilities often include building strong client relationships, addressing concerns, and identifying opportunities for growth. Additionally, they work closely with other departments to ensure consistent and high-quality service delivery.

What are the key skills and qualifications needed to thrive as a client services director?

To thrive as a Client Services Director, you need expertise in account management, strategic planning, and a proven track record in client relationship development, usually supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, analytics platforms, and project management tools is typically required. Outstanding communication, leadership, and problem-solving skills help you build trust with clients and lead teams effectively. These capabilities are crucial for driving client satisfaction, retaining key accounts, and achieving business growth.

What are some common challenges faced by a client services director and how can they be addressed?

A Client Services Director often encounters challenges such as managing multiple high-priority client accounts simultaneously and ensuring consistent delivery of high-quality service. Balancing client expectations with internal resource limitations can be demanding, requiring strong communication and negotiation skills. Building and leading a cohesive team is essential, as is fostering collaboration between sales, operations, and project management teams. Proactively addressing issues, setting clear processes, and maintaining open lines of communication with clients and staff are key strategies for overcoming these challenges.

What is the difference between Client Services Director vs Account Manager?

AspectClient Services DirectorAccount Manager
CredentialsBachelor's degree, experience in client management, leadership skillsBachelor's degree, experience in client relations, communication skills
Work EnvironmentStrategic planning, team leadership, high-level client interactionsDay-to-day client communication, project coordination, relationship management
Employer & Industry UsageMarketing, advertising, consulting firmsAdvertising agencies, tech companies, service providers

The main difference is that a Client Services Director oversees overall client relationships and strategic initiatives, while an Account Manager handles daily client interactions and project execution. The Director role is more strategic and leadership-focused, whereas the Account Manager is more involved in operational client management.

How much does a client services director make in the US?

A client services director in the US typically earns between $90,000 and $180,000 annually, with the median salary around $130,000. Compensation varies based on industry, company size, experience, and location, and may include bonuses and benefits.

What is a client services director?

A client services director is a senior professional responsible for managing client relationships, ensuring customer satisfaction, and overseeing service delivery within an organization. They often lead teams, develop strategies to improve client retention, and coordinate with sales and support departments to meet client needs.
More about Client Services Director jobs

What cities are hiring for Client Services Director jobs?

Cities with the most Client Services Director job openings:

What are the most commonly searched types of Client Services jobs?

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Who are the top companies hiring for Client Services Director jobs?

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What states have the most Client Services Director jobs?

States with the most job openings for Client Services Director jobs include:

Client Services Director jobs near you
Infographic showing various Client Services Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $90,947 per year, or $43.7 per hour.

Client Services Director

Envision Pharma Group

Remote

Full-time

Re-posted 10 days ago

Job description

Shape Commercial Success. Build Strategic Partnerships. Accelerate Patient Access
Work shouldn't just be something we do; it should have a purpose. At Envision, we believe in creating life-changing outcomes through the work we do with our clients, giving back to our communities, while creating a company culture where our people thrive. We believe success starts with a workplace where everyone feels valued, supported, and empowered to grow.
Being part of a collaborative team means there's no limit to what you can achieve. With us, you can be a part of a growing company you want to work for.
Our Vision: To unleash the power of combined intelligence to accelerate patient access to life-changing treatments.
Our Mission: Delivering smarter and faster solutions to create, communicate, and commercialize value for our clients.
Our Values: Excellence, People, Growth
The opportunity
We are seeking an experienced Client Services Director to join our Life Sciences Commercialization business.
This is a senior leadership role responsible for driving strategic client partnerships, delivering exceptional client outcomes, and supporting continued business growth across a portfolio of pharmaceutical and biotech clients.
As a trusted advisor to senior client stakeholders, you will lead complex commercialization engagements spanning market access, distribution, specialty pharmacy, patient services, channel strategy, and commercialization planning. You will be accountable for ensuring client success, identifying opportunities to expand partnerships, and leading cross-functional teams to deliver innovative, high-impact solutions.
This role requires a unique combination of commercial acumen, strategic thinking, relationship leadership, and operational excellence. You will work closely with clients to solve complex business challenges while partnering internally across consulting, market access, patient services, specialty pharmacy, and commercialization teams to deliver measurable results.
How will you make an impact at Envision Pharma Group?
Role responsibilities
  • Build and maintain executive-level relationships with pharmaceutical and biotech clients, serving as a trusted strategic advisor.
  • Lead a portfolio of client engagements, ensuring delivery excellence, client satisfaction, and achievement of business objectives.
  • Partner with clients to develop and execute commercialization strategies, including channel optimisation, specialty pharmacy, distribution, patient support, and market access initiatives.
  • Identify and drive account growth opportunities, supporting revenue expansion and long-term partnership development.
  • Lead and mentor high-performing client services teams, fostering collaboration, accountability, and professional development.
  • Collaborate with cross-functional subject matter experts to deliver integrated solutions tailored to client needs.
  • Support business development activities, including proposal development, client presentations, and new business pursuits.
  • Guide clients through complex operational and strategic decisions, including vendor evaluation, distribution strategy, and implementation planning.
  • Ensure programme delivery aligns with client objectives, timelines, budgets, quality standards, and compliance requirements.
  • Maintain deep knowledge of industry trends, market dynamics, healthcare policy changes, and evolving commercialization models.

Do you have what we are looking for?
Skills & expertise
  • Significant experience in a senior client services, consulting, account leadership, commercialization, market access, or patient services role within the pharmaceutical or biotech industry.
  • Proven ability to build, manage, and grow strategic client relationships at senior and executive levels.
  • Strong understanding of pharmaceutical commercialization, including specialty pharmacy, distribution, patient support services, channel strategy, and market access.
  • Demonstrated success leading complex, multi-stakeholder client engagements and delivering measurable business outcomes.
  • Experience identifying and driving commercial growth opportunities within existing and prospective accounts.
  • Strong leadership experience with a track record of developing and mentoring high-performing teams.
  • Excellent communication, influencing, and stakeholder management skills.
  • Strategic thinker with the ability to balance client needs, operational execution, and commercial objectives.
  • Strong project and programme management capabilities across multiple concurrent initiatives.
  • Passion for delivering exceptional client experiences and improving patient access to therapies.

In addition to a competitive base salary, we offer an attractive total compensation benefits package designed to reward and support our people.
#TogetherWeDiscover
Do you have the experience we are looking for? If so, explore your place at Envision today!

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