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96 Sedgwick Client Services Director Jobs Hiring Near You

Quad

Client Services Director

Minneapolis, MN · On-site

The Director Client Services is responsible for directing the Client Services team(s) to ensure work meets client expectations, grow business across the platform within existing key accounts and ...

Solairus Aviation, Inc.

$90 - $110/hr

We are looking for a Client Services Director who thrives in a fast-paced, high-touch environment, where attention to detail, operational precision, and premium service delivery are non-negotiable.

New

Everise

Client Services Director

$130K - $140K/yr

The Director - Client Services is responsible for leading the overall management and success of one or more client programs. This role serves as the primary point of contact for clients, overseeing ...

Solairus Aviation

Client Services Director

$90K - $110K/yr

We are looking for a Client Services Director who thrives in a fast-paced, high-touch environment, where attention to detail, operational precision, and premium service delivery are non-negotiable.

Quad

Client Services Director

Minneapolis, MN

The Director Client Services is responsible for directing the Client Services team(s) to ensure work meets client expectations, grow business across the platform within existing key accounts and ...

Nucleus Global

Client Services Director

About the Role As a Client Services Director, you'll provide strategic leadership for a key Publications client. You'll serve as a trusted advisor to senior client stakeholders, overseeing the ...

Nucleus Global

Client Services Director

OR · On-site +1

About the Role As a Client Services Director, you'll provide strategic leadership for a key Publications client. You'll serve as a trusted advisor to senior client stakeholders, overseeing the ...

Nucleus Global

Client Services Director

OR · On-site +1

About the Role As a Client Services Director, you'll provide strategic leadership for a key global client account spanning Medical Affairs and Publications. You'll serve as a trusted advisor to ...

Envision Pharma Group

Client Services Director

Excellence, People, Growth The opportunity We are seeking an experienced Client Services Director to join our Life Sciences Commercialization business. This is a senior leadership role responsible ...

Lumanity

Client Services Director

Morristown, NJ · On-site

$100 - $130/hr

Responsibilities / Position overview Our research team are seeking a client services director of qualitative and quantitative market research, specialising in the life sciences sector, to join their ...

Lumanity

Client Services Director

Morristown, NJ · Hybrid

Our research team are seeking a client services director of qualitative and quantitative market research, specialising in the life sciences sector, to join their dedicated commercial Insights Team.

Lumanity

Client Services Director

Morristown, NJ · Hybrid

Responsibilities / Position overview Our research team are seeking a client services director of qualitative and quantitative market research, specialising in the life sciences sector, to join their ...

Lumanity

Client Services Director

Morristown, NJ · On-site

Responsibilities / Position overview Our research team are seeking a client services director of qualitative and quantitative market research, specialising in the life sciences sector, to join their ...

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Sedgwick Jobs Information

What is it like to work at Sedgwick?

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions that operates with a customer-centric approach, emphasizing collaboration and innovation.

The company's structure is designed to support a diverse range of professionals, including claims adjusters, nurses, and customer service representatives, who work together to deliver comprehensive solutions to clients across various industries. Sedgwick's work environment is often described as fast-paced and dynamic, with a focus on continuous learning and professional development.

Working at Sedgwick may appeal to individuals who value a dynamic work environment, opportunities for career growth, and the chance to make a positive impact on people's lives through their work in risk management, benefits administration, and other related fields.

What makes Sedgwick an attractive place to work?

Sedgwick is a leading provider of technology-enabled risk, benefits, and integrated business solutions, serving clients across various industries and geographies. The company offers a dynamic work environment that fosters collaboration, innovation, and professional growth, with opportunities for employees to develop their skills and expertise in a supportive and inclusive workplace culture. By joining Sedgwick, individuals can contribute to the company's mission of helping people and organizations manage risk and recover from adversity, while also advancing their own careers and making a meaningful impact in their chosen field.

Do workers at Sedgwick get paid breaks?

Yes. Most people get paid breaks.
79% of people say they get paid breaks.
Based on data from 73 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Sedgwick pay people when they’re sick?

Yes. Most people get paid when they’re sick.
86% of people say they would get paid if they were sick but scheduled to work.
Based on data from 126 people who took the Breakroom Quiz between August 2025 and August 2026.

At Sedgwick, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
93% of people say they have to use vacation days when they’re out sick.
Based on data from 128 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Sedgwick affordable enough for their workers?

Most people say the health insurance costs are okay.
88% of people say the health insurance costs are okay
Based on data from 113 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Sedgwick?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 133 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 54% of people with changing schedules find out their shifts one week or less ahead of time.
  • 35% of people with changing schedules find out their shifts two weeks ahead of time.
  • 8% of people with changing schedules find out their shifts three weeks ahead of time.
  • 4% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 26 people who took the Breakroom Quiz between November 2024 and September 2025.

Do workers at Sedgwick worry about hours?

Most people don’t worry about getting enough hours.
93% of people report they don’t worry about getting enough hours.
Based on data from 30 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Sedgwick workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 47 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it for Sedgwick workers to change shifts?

Most people find it easy to change shifts.
72% of people report that it’s easy to change shifts if they need to.
Based on data from 82 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to get time off at Sedgwick?

Most people find it easy to get time off.
79% of people report it’s easy to get time off.
Based on data from 121 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Sedgwick managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at Sedgwick spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at Sedgwick?

Most people find it easy to take sick days.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 124 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a Sedgwick job good for students?

Most students say this is a good place to work if you’re studying.
89% of students report this is a good place to work if you’re studying.
Based on data from 9 people who took the Breakroom Quiz between November 2024 and November 2025.

Is working at Sedgwick good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
84% of people who care for a child or other relative report this is a good place to work.
Based on data from 69 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Sedgwick feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 122 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Sedgwick get to take their breaks without interruption?

Most people get breaks without interruption.
84% of people report that they get to take their breaks without interruption.
Based on data from 120 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Sedgwick?

Most people feel stressed here.
74% of people say they often feel stressed at work.
Based on data from 128 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Sedgwick enjoy their jobs?

Only some people enjoy their job.
46% of people report they don’t enjoy their job.
Based on data from 107 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Sedgwick recommend working with their team?

Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 133 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Sedgwick?

Some people didn’t get enough training when they started.
47% of people report they didn’t get enough training when they started working here.
Based on data from 128 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Sedgwick?

Only some people are given support to advance their career here.
In the last year, 38% of people report not being given support to advance their career here.
Based on data from 119 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Sedgwick’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 120 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Sedgwick is doing?

Only some people feel well informed about how the company is doing.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 115 people who took the Breakroom Quiz between August 2025 and August 2026.

What other companies are hiring for Client Services Director jobs?

What are the most popular jobs at Sedgwick?

What are the most popular categories at Sedgwick?

Infographic showing various Client Services Director job openings at Sedgwick in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 51% Physical, 28% Hybrid, and 21% Remote job distribution.

Client Services Director

Quad

Minneapolis, MN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Quad rating

6.8

Company rating: 6.8 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

424th of 545 rated manufacturers

Job description


General Purpose of Job:
The Director Client Services is responsible for directing the Client Services team(s) to ensure work meets client expectations, grow business across the platform within existing key accounts and serve as key client contact for all projects and initiatives that are awarded. The Director Client Services will be responsible for providing on-site leadership and tactical support to ensure projects are managed with accuracy and follow through.
Key Responsibilities:
  • This role needs to lead and manage sales and EBITDA among assigned accounts through five basic requirements:
    • Retain account
    • Grow account through increased services and revenue
    • Improve profitability and EBITDA
    • Increase Client's sales, Customer Count and Brand Image
    • Increase Quad's equity and worth as a partner supplier/company
  • Cross-Channel Strategy and Execution:
    • Develop and execute integrated marketing strategies that seamlessly combine online and offline channels (e.g., social media, email, events, print, TV).
    • Ensure consistent messaging and branding across all touchpoints.
    • Collaborate with creative teams to create cohesive campaigns that resonate with the target audience.
    • Leverage data analytics to track campaign performance and identify areas for improvement.
    • Optimize campaigns based on real-time insights, adjusting tactics as needed.
  • Work closely with internal teams (creative, media, PR) to align campaign objectives and messaging.
  • Engage with external partners (vendors, influencers, media outlets) to amplify campaign reach.
  • Assist with strategic account planning for identified accounts that includes strategic account plans, retention and growth targets, profitability optimization, account budgeting and sales forecasting process.
  • Direct and guide Client Services Managers and teams.
  • Build and maintain client relationships with low-level, mid-level and even senior-level management.
  • Develop long-term client partnerships that results in a mutually beneficial, growth-oriented business and working relationship.
  • Influence to provide opportunities to educate the client on Quad's services - directly or through the Client Services team. Lead the development of integrated solutions that leverage Quad offerings and are mutually beneficial for the client and Quad.
  • Assist in developing presentations for prospective clients, including QBRs, RFPs and proposals.
  • Assist in the development and execution of the client/agency contract and scope of work.
  • Ensure client is satisfied with performance of our Client Services Team and level of service.
  • Act proactively to manage the business effectively.
  • Manage account staffing, budgets, time reports, and other operational procedures with an eye on overall account profitability. Additionally, ensure all account records and activity are completed within guidelines, policy and procedures.
  • Keep management informed regularly of events/issues that could impact client relationship.
  • Manage and assist on-site Manager/Supervisor Client Services with the management of his/her staff. This includes interviewing, hiring and training employees; planning, assigning and directing work; evaluating work quality, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Think strategically and tactically to meet client needs, to improve current services or to deliver new services.
  • Ensure Client Services teams provide thorough client input to the respective internal teams.
  • Ensure staff adheres to established processes and procedures to insure timely and accurate delivery of Client's services.
  • Develop marketing objectives, strategies and execution for current services, or prospective services that may be offered to the Client in the future, consistent with Quad's approved processes.
  • Oversee the development of estimates for new projects within establishing pricing guidelines.

Job Requirements
Appropriate education and/or experience may be substituted on an equivalent basis
Education: Bachelor's degree in advertising, communication, marketing or related field required or the equivalent. (MBA a plus)
Experience: Minimum 10 years of experience in account management; at least 8 years of management experience required.
Knowledge, Skills & Abilities:
  • Successful track record of leading teams to meet and exceed goals and objectives.
  • Ability to inform, educate and influence managers and employees to support goals and objectives.
  • Ability to think strategically and act tactically in order to align Quad's services with customer needs.
  • Marketing understanding of marketing strategy, creative, photography/videography, print production, media and digital.
  • Experience developing and managing to budgets.
  • Solid business acumen and knowledge to assess new business opportunities and when to change current account strategies.
  • Solid negotiation skills required.
  • Knowledge of customer services, sales, retail structure, operations, account service/sales management best practices and proven ability to communicate and implement.
  • Ability to manage and develop staff in a highly interactive team environment.
  • Strong written and verbal communication and interpersonal skills.
  • Experience with MS Word, MS Excel, MS PowerPoint and Outlook.
  • Travel as required, temporary assignments (out-of-town).

Employees can be expected to be paid an annualized salary range of $105,000-125,000, based on variations in knowledge, skills, experience and market conditions.
#LI-MJ1
About Us
As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way.
About the Team
We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.
Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
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