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Client Service Manager Jobs in Ohio (NOW HIRING)

defi AUTO LLC

Client Service Executive

Columbus, OH · On-site

$82K - $117K/yr

As a Client Service Executive within the Managed Servicing business, you operate in a highly visible, client-facing role supporting some of the largest organizations in the financial services ...

Cna

Sr. Client Services Manager

Westerville, OH · Hybrid

$72K - $141K/yr

Individual contributor, responsible for developing and directing claim service strategies and for ... Leads development, delivery and evaluation of client service goals. * Customizes measurement tools ...

Gallagher

Client Service Leader

Cleveland, OH · On-site

You monitor overall book and client assignments for the team while managing 1-2 clients to keep you in touch with the marketplace * Providing guidance in the employee benefits Client Service Cycle to ...

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Client Service Manager information

See Ohio salary details

$23.3K

$55.1K

$96K

How much do client service manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for client service manager in Ohio is $55,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,500.00 per year, depending on experience, location, and employer.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include specialized roles such as senior corporate executives, certain medical specialists, high-level consultants, and experienced legal professionals. These positions often require advanced skills, extensive experience, and sometimes professional certifications, and they may involve demanding schedules or high-pressure environments.

What are Client Service Managers?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

Is a client service manager a good career?

A client service manager is a professional responsible for maintaining client relationships, resolving issues, and ensuring customer satisfaction. It is a stable career with opportunities for advancement, often requiring strong communication, problem-solving skills, and industry knowledge. The role can be rewarding for those interested in customer interaction and management.

What are the key skills and qualifications needed to thrive as a Client Service Manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

What is the role of a client services manager?

A client services manager oversees the relationship between a company and its clients, ensuring customer satisfaction and retention. They coordinate communication, address client needs, resolve issues, and often work with sales and support teams to deliver solutions that meet client expectations.

How does a Client Service Manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

How much do client service managers make in the US?

Client Service Managers in the US typically earn an average salary between $50,000 and $85,000 per year, depending on experience, industry, and location. Salaries can increase with certifications, advanced skills, and managerial responsibilities.
What are the most commonly searched types of Client Service jobs in Ohio? The most popular types of Client Service jobs in Ohio are:
What are popular job titles related to Client Service Manager jobs in Ohio? For Client Service Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Client Service Manager jobs in Ohio look for? The top searched job categories for Client Service Manager jobs in Ohio are:
What cities in Ohio are hiring for Client Service Manager jobs? Cities in Ohio with the most Client Service Manager job openings:
Client Service Manager jobs near you
Associate Client Service Manager - Employee Benefits

Associate Client Service Manager - Employee Benefits

Hylant

Cleveland, OH

$14 - $19.50/hr

Full-time

Posted 6 days ago

Hylant rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

2nd of 260 rated insurance

Job description

The Opportunity:

The Associate Client Service Manager provides support to clients for an assigned book of business (approximately $500,000 total revenue). In this role, the incumbent will collaborate with internal resources as needed to ensure client needs are producing a positive experience and client retention.

(Book of business may vary based on the complexity and number of accounts in the book.)

In This Role You Will Execute On:

  • With guidance, serve as the primary service contact to clients for a low to moderately complex assigned book of business. This includes oversight of all client servicing needs, team engagement, responsiveness, deadlines and escalation needs.
  • Onboard new clients in collaboration with staff to ensure thorough and accurate information needed to meet agency standards.
  • Manage client renewal process ensuring all necessary activities are completed and meet appropriate timing and quality standards.
  • Participate in ongoing relationship development with clients, carrier partners, resources and internal teams and stakeholders to strengthen relationships with the Hylant team and promote long term partnerships.
  • Support more senior staff on larger or more complex accounts to identify, design, communicate and implement cost effective solutions to cover risk appropriately. This will include, with direction, pre-qualifying, reviewing, identifying, and procuring coverages along with focus on gathering business intelligence and managing or assisting with risk assessment.
  • Serve as a back-up at all support levels as needed.
  • With guidance, manage Client Engagement Strategy (CES) compliance for assigned clients.
  • Maintain and grow insurance knowledge through education opportunities and pursuit of designation(s) as appropriate.
  • Perform other duties and special projects as requested.

In This Role You Will Need:

  • Bachelor's degree business, insurance, risk management, or related field of study. Equivalent combination of education and work experience may be considered.
  • Two (2) or more years of insurance client service experience.
  • Active Life & Health License or the ability to obtain within 90 days of employment.
  • Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
  • Excellent attention to detail, oral and written communication skills
  • Ability to work well in a team environment.


Why Hylant?

A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in eight states. And since the founding of our family-owned business over 90 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We're more than an insurance brokerage firm and you're more than a client, employee or neighbor. You're family. And that's just the way we treat you.

Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.

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