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Client Service Manager Jobs in Ohio (NOW HIRING)

PNC Bank

Client Service Associate

Cleveland, OH · On-site

$52K - $87K/yr

Actively manages client expectations to ensure maximum satisfaction with products and service. * Provides exceptional client service and flawless execution on client requests, inquiries and ...

BNY

Specialist, Client Service Management II

Cleveland, OH · On-site

$16.50 - $21.75/hr

Job Title Specialist, Client Service Management II We're seeking a future team member for the role of Specialist, Client Service Management II to join our Wealth Management team. This role is located ...

Gallagher

Client Service Leader

Cleveland, OH

You monitor overall book and client assignments for the team while managing 1-2 clients to keep you in touch with the marketplace * Providing guidance in the employee benefits Client Service Cycle to ...

Ameriprise Financial

Be Seen First

Wealth Management Client Service Associate

Dublin, OH · On-site

$40K - $60K/yr

Client Service Manager/Administrative Assistant *Candidates without prior financial services or wealth management experience are unlikely to be a fit* Dublin, OH | Full-Time (In-Office) About Us At ...

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All JobsClient Service JobsClient Service Manager JobsClient Service Manager Jobs in Ohio

Client Service Manager information

See Ohio salary details

$23.3K

$55.1K

$96K

How much do client service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for client service manager in Ohio is $55,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,500.00 per year, depending on experience, location, and employer.

What is a client service manager?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

What are the key skills and qualifications needed to thrive as a client service manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

How does a client service manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

What are the most commonly searched types of Client Service jobs in Ohio? The most popular types of Client Service jobs in Ohio are:
What are popular job titles related to Client Service Manager jobs in Ohio? For Client Service Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Client Service Manager jobs in Ohio look for? The top searched job categories for Client Service Manager jobs in Ohio are:
What cities in Ohio are hiring for Client Service Manager jobs? Cities in Ohio with the most Client Service Manager job openings:
Client Service Manager jobs near you
Infographic showing various Client Service Manager job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $55,139 per year, or $26.5 per hour.

Associate Client Service Manager - Employee Benefits

Hylant

Columbus, OH • On-site

$14 - $19.25/hr

Full-time

Re-posted 25 days ago

Hylant rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1st of 304 rated insurance

Job description

The Opportunity:
Provide support to clients for an assigned book of business in the Columbus market. In this role, the incumbent will collaborate with internal resources as needed to ensure client needs are producing a positive experience and client retention. The book of business may vary based on the complexity and number of accounts in the book.
In This Role You Will Execute On:
  • With guidance, serve as the primary service contact to clients for a low to moderately complex assigned book of business. This includes oversight of all client servicing needs, team engagement, responsiveness, deadlines and escalation needs.
  • Onboard new clients in collaboration with staff to ensure thorough and accurate information needed to meet agency standards.
  • Manage client renewal process ensuring all necessary activities are completed and meet appropriate timing and quality standards.
  • Participate in ongoing relationship development with clients, carrier partners, resources and internal teams and stakeholders to strengthen relationships with the Hylant team and promote long term partnerships.
  • Support more senior staff on larger or more complex accounts to identify, design, communicate and implement cost effective solutions to cover risk appropriately.
  • This will include, with direction, pre-qualifying, reviewing, identifying, and procuring coverages along with focus on gathering business intelligence and managing or assisting with risk assessment.
  • Serve as a back-up at all support levels as needed.
  • With guidance, manage Client Engagement Strategy (CES) compliance for assigned clients. Maintain and grow insurance knowledge through education opportunities and pursuit of designation(s) as appropriate.
  • Perform other duties and special projects as requested.

In This Role You Will Need:
  • Bachelor's degree business, insurance, risk management, or related field of study. Equivalent combination of education and work experience may be considered.
  • Two (2) or more years of insurance client service experience.
  • Active Life & Health License or the ability to obtain within 90 days of employment.
  • Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
  • Excellent attention to detail, oral and written communication skills
  • Ability to work well in a team environment.

Why Hylant?
Since 1935, Hylant has been a family-owned insurance brokerage built on relationships, trust, and a people-first mindset. We believe great work is rooted in understanding people - our clients, our communities, and each other - and delivering thoughtful solutions that rise above the expected.
Anything But Typical. Everything for You. isn't just a message; it's how we show up. It reflects a culture where people come first, careers are supported with purpose, and going above and beyond is the standard, not the exception. At Hylant, you're more than an employee, you're part of a team that treats one another like family and works together to make a meaningful impact.

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