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Client Service Manager Jobs in California (NOW HIRING)

Gallagher

Sr. Client Service Manager

Walnut Creek, CA · On-site

Overview At Gallagher, we're looking for a Client Service Manager to join our Commercial team. In this role, you'll work closely with clients and colleagues to provide exceptional service and deliver ...

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Client Service Manager information

See California salary details

$24.2K

$57.2K

$99.7K

How much do client service manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for client service manager in California is $57,239.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What is a client service manager?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

What are the key skills and qualifications needed to thrive as a client service manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

How does a client service manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

What are the most commonly searched types of Client Service jobs in California?

The most popular types of Client Service jobs in California are:

What are popular job titles related to Client Service Manager jobs in California?

For Client Service Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Client Service Manager jobs in California look for?

The top searched job categories for Client Service Manager jobs in California are:

What cities in California are hiring for Client Service Manager jobs?

Cities in California with the most Client Service Manager job openings:

Client Service Manager jobs near you
Infographic showing various Client Service Manager job openings in California as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 80% In-person, and 20% Hybrid job distribution, with an average salary of $57,239 per year, or $27.5 per hour.

Client Service Manager - Water/Wastewater

kennedyjc

Santa Rosa, CA • Hybrid

$165K - $250K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Kennedy Jenks is seeking an experienced Client Service Manager in Northern California to strengthen client relationships, support growth, and guide high-quality service delivery. 

In this client-facing leadership role, you’ll work across client strategy, business development, team leadership, and project delivery. 

What You’ll Do 

As a Client Service Manager, you will help grow client relationships, guide project delivery, and align teams around client and business goals. 

  • Drive market growth: Build client strategies that expand market presence, introduce services, identify opportunities, and support sales targets. 

  • Own project delivery: Oversee projects to meet quality, profitability, client satisfaction, scope, schedule, and budget goals while identifying follow-on work. 

  • Lead and align teams: Coordinate client service teams, strengthen capabilities, and connect people to projects that support strong outcomes. 

  • Develop key relationships: Serve as a trusted advisor while leading presentations, proposals, and pursuit strategy with internal and external partners. 

What Makes This Role Different 

  • Established foundation: Build on existing relationships, market traction, and KJ’s strong reputation. 

  • Entrepreneurial opportunity: Shape strategy, pursue opportunities, introduce services, and grow client service capabilities. 

  • Visible impact: Influence client growth, team development, and long-term business success. 

What You Bring 

  • Client and market insight: Ability to grow client relationships, lead accounts, recognize opportunities, and translate client needs into business development strategies. 

  • Consulting and technical judgment: Sound engineering judgment with the ability to balance client expectations, technical input, team capacity, and business priorities. 

  • Communication and collaboration: Strong writing, presentation, relationship-building, and collaboration skills with clients and internal teams. 

  • Problem-solving and execution: Ability to manage priorities, address project challenges, and support financial and operational goals. 

  • Tools, systems, or methods: Proficiency with Microsoft Office products and familiarity with Client Relationship Management (CRM) tools. 

  • Leadership approach: Collaborative, proactive, client-focused, and comfortable leading through competing priorities. 

Qualifications 

  • Education: Bachelor’s and/or Master’s degree in Engineering, Science, or related field; civil or environmental engineering preferred. 

  • Experience: 10+ years in water/wastewater infrastructure consulting, including business development, client service, and client account leadership. 

  • Knowledge: Project delivery, financial performance, proposal development, and water/wastewater consulting practices. 

  • Certifications or licenses: Professional Engineer (PE) license in California required.

  • Travel: Ability to travel to project sites, client meetings, and Kennedy Jenks offices as needed. 

Kennedy Jenks supports a healthy work-life balance and utilizes a hybrid model of home and office work, with a minimum of two days per week in the office. This approach empowers our people to thrive, collaborate, and achieve their full potential.
Salary Range for this position is anticipated to be between $165,000 and $250,000, depending on education, experience, qualifications, licensure/certifications, and geographic location.

Benefits summary: Medical, dental, vision, life and disability insurance; a health savings account; a 401(k); bonus programs; tuition reimbursement; employee ownership opportunity; professional registration support; business travel assistance; competitive paid time off and holidays; an employee assistance program; and additional programs that support your wellbeing and professional growth.

#LI-Hybrid

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