ZipRecruiter

Log In

1

Client Service Director Jobs (NOW HIRING)

LABOR FIRST LLC

Client Service Associate, West

Scottsdale, AZ · On-site

$14.75 - $20.25/hr

... the Client Service Director Enrollment and Eligibility Support • Create enrollment and ... disenrollment tickets and assist with related administrative processes • Complete eligibility ...

Labor First

Client Service Associate, West

Scottsdale, AZ · On-site

$44K - $66K/yr

... the Client Service Director Enrollment and Eligibility Support • Create enrollment and ... disenrollment tickets and assist with related administrative processes • Complete eligibility ...

TIAA

Client Services Director

Dallas, TX

$92K - $115K/yr

Client Services Team Leader The Client Services Director (CSD) leads, mentors, and manages a team ... Provide clear direction, support, and mentorship to Client Service Managers. Foster a collaborative ...

TIAA

Client Services Director

Dallas, TX · On-site

$92K - $115K/yr

Client Services Team Leader The Client Services Director (CSD) leads, mentors, and manages a team ... Provide clear direction, support, and mentorship to Client Service Managers. Foster a collaborative ...

TIAA

Client Services Director

Charlotte, NC · On-site

$92K - $115K/yr

Client Services Team Leader The Client Services Director (CSD) leads, mentors, and manages a team ... Provide clear direction, support, and mentorship to Client Service Managers. Foster a collaborative ...

BNY

Director, Client Service Executive

Boston, MA · On-site

Proactively partners with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities. * Ensures exceptional service meets client expectations across ...

next page

Showing results 1-20

All JobsClient Service Director Jobs

Client Service Director information

See salary details

$38.5K

$90.9K

$163K

How much do client service director jobs pay per year?

As of Jun 19, 2026, the average yearly pay for client service director in the United States is $90,947.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $109,500.00 per year, depending on experience, location, and employer.

What is a Client Service Director?

A Client Service Director is a senior professional responsible for overseeing the relationship between a company and its clients. They ensure that clients receive high-quality service, address any issues or concerns, and work to understand client needs to deliver tailored solutions. Client Service Directors often lead teams, develop service strategies, and collaborate with other departments to ensure client satisfaction and retention. Their role is critical in building long-term relationships and driving business growth.

What are the key skills and qualifications needed to thrive as a Client Service Director, and why are they important?

To thrive as a Client Service Director, you need strong leadership, strategic account management experience, and a background in business or communications, often supported by a bachelor’s degree or higher. Familiarity with CRM platforms, project management tools, and data analytics systems is typically required. Exceptional interpersonal skills, problem-solving abilities, and the capacity to manage client relationships effectively are crucial soft skills. These skills ensure the delivery of excellent client experiences, drive team performance, and support business growth through sustained client satisfaction.

How does a Client Service Director typically collaborate with internal teams to ensure client satisfaction?

A Client Service Director plays a pivotal role in bridging the gap between clients and internal teams such as sales, marketing, and operations. They regularly facilitate meetings to communicate client expectations, oversee project timelines, and resolve any issues that may arise. By fostering strong cross-departmental relationships, they ensure that deliverables align with client goals and service standards. This collaborative approach not only enhances client satisfaction but also supports the company's long-term growth and reputation.
More about Client Service Director jobs
What cities are hiring for Client Service Director jobs? Cities with the most Client Service Director job openings:
What are the most commonly searched types of Client Service jobs? The most popular types of Client Service jobs are:
Who are the top companies hiring for Client Service Director jobs? The top employers for Client Service Director jobs are:
What states have the most Client Service Director jobs? States with the most job openings for Client Service Director jobs include:
Client Service Director jobs near you
Infographic showing various Client Service Director job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 6% Part Time, 2% Temporary, 10% Contract, and 1% Nights. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $90,947 per year, or $43.7 per hour.
Client Service Associate, West

Client Service Associate, West

LABOR FIRST LLC

Scottsdale, AZ • On-site

$14.75 - $20.25/hr

Other

Posted 6 days ago

Job description

Description
LaborFirst is the leader in Care Navigation and advocacy, dedicated to improving outcomes and satisfaction for group plan sponsors and their members. Founded in 2005, we partner with all major national health carriers to serve 450+ clients and over 375,000 Medical and Pharmacy lives across all 50 states. We deliver high-touch solutions that drive value while preserving benefits. RetireeFirst, a LaborFirst solution, provides end-to-end Retiree Benefits Management. In partnership with plan sponsors, brokers, and consultants, we design, implement, manage, and administer Medicare benefits, ensuring a seamless transition and continued support. HealthActive, our solution for self-insured health plans with actives and early retirees, combines one-on-one health advocacy with technology-driven insights to help members successfully navigate their healthcare journey.
Summary of Position:
The Client Service Associate supports the Client Service team in the day-to-day operational execution of LaborFirst client programs. This role provides administrative and operational support across a range of client-related activities including retiree enrollment processes, meeting preparation, and implementation support.
This position serves as an entry point into the Client Service organization and provides experienced Retiree Advocates with exposure to the client side of the business. The role offers the opportunity to learn how client programs are implemented and managed while supporting the Client Service team in delivering a high-quality experience for plan sponsors and retirees.
Role Responsibilities:
Client Service Team Support
• Provide operational and administrative support to the Client Service team across a variety of client-related activities
• Assist with preparation of client-facing materials including Account Manager handouts, memos, and communications
• Support the team in preparing materials related to retiree outreach and Age-In communications
• Assist with special projects and additional tasks as assigned by the Client Service Director
Enrollment and Eligibility Support
• Create enrollment and disenrollment tickets and assist with related administrative processes
• Complete eligibility-related calls to prospective members as needed
• Assist retirees with Medicare Part A and/or Part B enrollment during migration processes
• Support resolution of cases escalated from the Client Service Director
Meeting and Implementation Support
• Attend retiree meetings and webinars to support Client Service team members
• Participate in implementation meetings to assist with documentation, follow-up items, and coordination
• Assist the Client Service team with implementation-related support as needed
Additional Responsibilities
• Perform other duties and special projects as assigned
• Travel occasionally for retiree meetings or team support (less than 10%)
Requirements
Required:
2+ years of Customer Service experience in healthcare/insurance industry
Health Producer's License - Must obtain within 6-9 months of hire
AHIP Training and Certification
High School Diploma or equivalent
Preferred:
Proficiency in Microsoft Word, Excel, and other Microsoft applications
Strong written and verbal communication skills
Strong organizational skills and attention to detail
Professional demeanor and ability to handle sensitive information

Apply