Client Service Director Jobs in Calgary, AB (NOW HIRING)

What is the opportunity?

RBC Royal Trust is looking for a proven leader, who will drive strong client service initiatives and deliver on the day-to-day operations of a dedicated team to achieve business goals. As Director, Client Service & Risk Management for Indigenous Wealth, you will lead and drive the strategic initiatives for the indigenous trust team of RBC Royal Trust, allowing us to continue to deliver exceptional client service.
Please visit:https://royaltrust.rbcwealthmanagement.com for more information.
This role can be based out of Vancouver, Calgary, Toronto, Ottawa, or Winnipeg.

What will you do?

• Responsible for the management and growth of the Royal Trust Indigenous Wealth team, nationally
• Lead the implementation of risk management initiatives (Example: Dashboard management, business acceptance).
• Ensure implementation of client centric service models for the region
• Assists the Leader of the Indigenous Wealth team to manage the overall National indigenous wealth team by providing direction, technical support, coaching and development of employees to provide quality client service and improve business profitability and reduce business risk
• A team player, manager and leader at the regional and local level who will also be responsible for improving business growth with internal and external Centres of Influence (COIs).
• Coach and role model key behaviors of top performers (e.g., putting clients first, collaborating as partners, develop others, prioritizing for impact, etc.).
• Develops relationships within RBC network and community partners
• Promotes the collaboration between the team, RBC network and Wealth Management partners.
• Successfully maximizes the deployment, productivity and effectiveness of all team members for greatest gain in revenue and client loyalty in their market.
• Works closely with our National Office Professional Practice Group and Risk and Regulatory team to ensure compliant business practices

Must Have

• 5+ years of proven leadership excellence preferably in Indigenous Trust
• Advanced knowledge of trust products and services
• Strong communication skills and exceptional service to clients
• Passionate about working with indigenous communities
• Ability to accelerate business results
• Exceptional operational and risk management
• Ability to execute business goals in a timely manner
• Strong people development skills
• Be based out of Vancouver, Calgary, Ottawa, Toronto, or Winnipeg and willing to travel as needed

Nice to Have

• TEP (Trust & Estate Practitioner)
• Law Degree

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

Compensation for this position (including salary and discretionary/variable incentive payments) will be determined by factors, including but not limited to the candidate's experience, skills,registration status, performance, individual goals; market conditions; and business needs.

The expected salary range for this position is $100,000 to 150,000.

You have the potential to earn more through RBC's robust discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

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Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.