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Client Relations Lead Jobs (NOW HIRING)

John Reed Fitness

Member Relations Lead

Santa Monica, CA · On-site

$24/hr

Member Relations Lead plays an integral role in leading the front-end team members and providing an elevated, seamless experience for JOHN REED members and guests. This role will be assisting the ...

New

Tidewater Consulting

Client Relations Trainee

Woodstock, GA · On-site

$36K - $45K/yr

Customer service inquiries/questions and client acquisitions * Creating positive experiences that ... Ability to lead by example and maintain company standards * Student mentality with an ...

UHA

Client Relations Consultant I

Honolulu, HI · On-site

$45K - $54K/yr

Client Relations Consultant I Primary Purpose: The Client Relations Consultant I is responsible for ... Lead renewal discussions and explain premium changes, utilization trends, and plan performance

RemX

Be Seen First

Client Relations Manager

Richmond, VA · On-site

$75K/yr

RemX is seeking a service-driven onsite Client Relations Manager to lead day-to-day workplace operations and deliver an exceptional client and employee experience. This role oversees office services ...

John Reed Fitness

Member Relations Lead

Santa Monica, CA · On-site

$24/hr

Member Relations Lead plays an integral role in leading the front-end team members and providing an elevated, seamless experience for JOHN REED members and guests. This role will be assisting the ...

New

Ernest

Director of Client Relations

Reno, NV

As we continue to grow, we're looking for a Director of Client Relations to lead from the front. This is more than a sales leadership role, it's about building deep relationships, championing a high ...

Ernest

Director of Client Relations

Dallas, TX

As we continue to grow, we're looking for a Director of Client Relations to lead from the front. This is more than a sales leadership role-it's about building deep relationships, championing a high ...

Ernest

Director of Client Relations

San Antonio, TX

As we continue to grow, we're looking for a Director of Client Relations to lead from the front. This is more than a sales leadership role, it's about building deep relationships, championing a high ...

Ernest

Director of Client Relations

Houston, TX

As we continue to grow, we're looking for a Director of Client Relations to lead from the front. This is more than a sales leadership role, it's about building deep relationships, championing a high ...

6AM City, LLC

NY · On-site

$120 - $180/hr

DIRECTOR OF CLIENT RELATIONS Manage the team responsible for the delivery of effective and ... Schedule and lead meetings with clients to provide updates on the administration of their plan

Ernest

Director of Client Relations

Idaho Falls, ID

As we continue to grow, we're looking for a Director of Client Relations to lead from the front. This is more than a sales leadership role, it's about building deep relationships, championing a high ...

Home - TWS

Client Relations Specialist

Boca Raton, FL

The Client Relations Specialist will support the deal proposal development process by reviewing and ... Lead the development and participate in the day-to-day execution of business requirements and test ...

LoanCare

Client Relations Manager - Remote

$74K - $139K/yr

... Lead general staff meetings and participate in senior management meetings/discussions as needed. • Participate in and coach/assist team with proactive client/agency conference calls/meetings for ...

Ernest

Director of Client Relations

Houston, TX · On-site

Director of Client Relations (aka Director of Sales) Location: Houston, TX Sales Territory: Local ... Lead and Develop a Territory Sales Team * Motivate and manage a team of B2B Client Relationship ...

Ernest

Director of Client Relations

Dallas, TX · On-site

Director of Client Relations (aka Director of Sales) Location: Dallas, TX Sales Territory: Local ... Lead and Develop a Territory Sales Team * Motivate and manage a team of B2B Client Relationship ...

Canine Craze

Client Relations Assistant

Urbandale, IA · On-site

$15/hr

Client Relations Assistant Full-Time | Canine Craze Every dog has potential. Our job is to help ... lead to big breakthroughs. • Are curious, dependable, and always willing to learn. • Want more ...

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Client Relations Lead information

See salary details

$29K

$57.4K

$98K

How much do client relations lead jobs pay per year?

As of Aug 22, 2026, the average yearly pay for client relations lead in the United States is $57,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What does a client relations lead do?

A Client Relations Lead is responsible for managing and nurturing relationships between a company and its clients. They act as the main point of contact, ensuring client needs are met and addressing any concerns or issues that arise. This role often involves coordinating with internal teams to deliver solutions, maintaining client satisfaction, and seeking opportunities to grow business with existing clients. Strong communication, problem-solving, and organizational skills are essential for success in this position.

How does a client relations lead typically collaborate with internal teams to address client needs?

A Client Relations Lead works closely with various internal teams, such as sales, product development, customer support, and marketing, to ensure client needs are met promptly and effectively. They act as the main point of contact for clients, gathering feedback and communicating client expectations to relevant departments. This often involves organizing regular meetings, creating client briefs, and facilitating cross-functional discussions to deliver tailored solutions. Collaboration is key, and the ability to manage multiple stakeholders while maintaining strong relationships is essential for success in this role.

What are the key skills and qualifications needed to thrive as a client relations lead, and why are they important?

To excel as a Client Relations Lead, you need strong interpersonal skills, account management experience, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM software, project management tools, and data analysis systems is typically required. Exceptional problem-solving, negotiation, and communication skills help you build trust and effectively address client needs. These abilities are crucial for maintaining long-term client satisfaction and driving business growth.

What is the difference between Client Relations Lead vs Customer Service Manager?

AspectClient Relations LeadCustomer Service Manager
Required CredentialsBachelor's degree, experience in client managementBachelor's degree, experience in customer support
Work EnvironmentClient-facing roles, strategic planningSupport centers, team management
Employer & Industry UsageMarketing, consulting, financeRetail, telecom, hospitality
Search & Comparison IntentUnderstanding client relationship rolesCustomer support roles comparison

While both roles focus on customer interaction, the Client Relations Lead emphasizes building strategic, long-term relationships with clients, often involving account management and business development. The Customer Service Manager typically oversees support teams, handling day-to-day customer inquiries and ensuring satisfaction. The roles differ mainly in scope and focus but share a foundation in client/customer interaction and require similar credentials.

More about Client Relations Lead jobs

What job categories do people searching Client Relations Lead jobs look for?

The top searched job categories for Client Relations Lead jobs are:

Client Relations Lead jobs near you
Infographic showing various Client Relations Lead job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $57,383 per year, or $27.6 per hour.

Member Relations Lead

John Reed Fitness

Santa Monica, CA • On-site

$24/hr

Full-time

Posted 2 days ago

New

Job description

Member Relations Lead plays an integral role in leading the front-end team members and providing an elevated, seamless experience for JOHN REED members and guests. This role will be assisting the Club Manager and the Assistant Club Manager with the management of the day-to-day operational needs including onboarding, training new Member Relations team members, and ensuring that the club operates efficiently while role-modeling JOHN REED's values and culture. This role requires strong people skills, an initiative-taking approach, and alignment with JOHN REED's brand standards. The Member Relations Lead is This role reports to the Club Manager.
  • Assist the Club Manager and the Assistant Club Manager with the management of the day-to-day operational needs of the club.
  • Onboard and train all Member Relations team members.
  • Serve as first point of contact at check-in; creating a welcoming environment that reflects John Reed's hospitality.
  • Stay informed on the latest offerings within the club and community to guarantee the members' experience is exceptional.
  • Conduct new fitness member inductions, assist with welcome tours, and aid members in navigating the various areas of the club.
  • Assist members with booking spa appointments, pool cabanas, class bookings, and restaurant reservations-providing seamless coordination across amenities.
  • Prepare New Member welcome gifts.
  • Be comfortable discussing all of JOHN REED's amenities.
  • Be confident reaching out via phone or email to assist with account updates, payment info, and general inquiries. Be comfortable with both cold calls and warm conversations.
  • Perform administrative duties including the following but not limited to, filing member's contract, data entry, telephone, and email correspondence, updating members' contact information.
  • Proactively monitor member satisfaction and relay member insights and experience feedback to management-advocating for the continuous refinement of our services.
  • Maintain regular and seamless communication with new and existing members by being approachable, detail oriented, and having presence on each floor to speak with members in person.
  • Partner with Personal Trainers and Group Fitness Instructors on various fitness tasks, ensuring the JOHN REED guests receive the ultimate exclusive experience in fitness training.
  • Complete full Fitness Studio Set up for Class Formats and assist with member check for class registration records.
  • Assist with Fitness Studio resets post class in tandem with maintenance department, including maintaining order and cleanliness on the fitness floors and across six different group fitness studios.
  • Assist the Fitness and Marketing team in the set up and breakdown of special events.
  • Attend developmental and team meetings to stay aligned with club standards and deepen your understanding of JOHN REED's evolving offerings.
  • Any other tasks and/or duties as assigned by management.

  • Minimum of 2 years of service industry experience.
  • Proficiency in using POS systems and relevant business software; adaptable to learning innovative technologies and tools as needed.
  • Prior experience in Boutique Fitness training, operations, or management is a strong plus.
  • Exceptional communication skills- clear, articulate, and professional in both verbal and written formats.
  • Ability to manage multiple priorities in a fast-paced, dynamic environment with excellent time management and organizational skills.
  • Experience in personal or membership-based sales with proven ability to drive engagement and retention.
  • Comfortable handling high-volume phone lines while maintaining warmth, accuracy, and professionalism.
  • Flexibility to work varied shifts, including mornings, evenings, weekends, holidays, and during special events as needed.
  • Dependable and accountable; takes full ownership of responsibilities and follows through on execution.
  • Willingness to adopt and implement app-based technology to enhance member onboarding and training experience.
  • Understanding or appreciation of multiple fitness modalities is preferred.
  • Must be able to lift up to 50 lbs and navigate stairs throughout the day across multiple floors.
  • A collaborative team player who is supportive of all John Reed's offerings and is enthusiastic about being a founding trainer for a growing brand.

Compensation: $24.00 per hour

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