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Head Of Client Relations Jobs (NOW HIRING)

Ernest

Director of Client Relations

Houston, TX · On-site

Director of Client Relations For over 80 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with ...

Ernest

Director of Client Relations

Charlotte, NC · On-site

Director of Client Relations (aka Director of Sales) Location: Charlotte, NC Sales Territory: Local radius Full-time | Base Salary + Bonus | Comprehensive Benefits | Exceptional Culture Salary range ...

Ernest

Director of Client Relations

Houston, TX

Director of Client Relations (aka Director of Sales) Location: Houston, TX Sales Territory: Local radius Full-time | Base Salary + Bonus | Comprehensive Benefits | Exceptional Culture Salary range ...

Ernest

Director of Client Relations

Dallas, TX

Director of Client Relations (aka Director of Sales) Location: Dallas, TX Sales Territory: Local radius Full-time | Base Salary + Bonus | Comprehensive Benefits | Exceptional Culture Salary range and ...

Ernest

Director of Client Relations

San Antonio, TX

Director of Client Relations (aka Director of Sales) Location: San Antonio, TX Sales Territory: Local radius Full-time | Base Salary + Bonus | Comprehensive Benefits | Exceptional Culture Salary ...

Ernest

Director of Client Relations

Reno, NV

Director of Client Relations (aka Director of Sales) Location: Reno, NV Sales Territory: Local radius Full-time | Base Salary + Bonus | Comprehensive Benefits | Exceptional Culture Salary range and ...

Ernest

Director of Client Relations

Fontana, CA

Director of Client Relations (aka Director of Sales) Location: Fontana, CA Sales Territory: Local radius Full-time | Base Salary + Bonus | Comprehensive Benefits | Exceptional Culture Salary range ...

Ernest

Director of Client Relations

Houston, TX · On-site

Director of Client Relations (aka Director of Sales) Location: Houston, TX Sales Territory: Local radius Full-time | Base Salary + Bonus | Comprehensive Benefits | Exceptional Culture Salary range ...

Ernest

Director of Client Relations

Dallas, TX · On-site

Director of Client Relations (aka Director of Sales) Location: Dallas, TX Sales Territory: Local radius Full-time | Base Salary + Bonus | Comprehensive Benefits | Exceptional Culture Salary range and ...

Ernest

Director of Client Relations

Reno, NV · On-site

Director of Client Relations (aka Director of Sales) Location: Reno, NV Sales Territory: Local radius Full-time | Base Salary + Bonus | Comprehensive Benefits | Exceptional Culture Salary range and ...

Ernest

Director of Client Relations

Fontana, CA · On-site

Director of Client Relations (aka Director of Sales) Location: Fontana, CA Sales Territory: Local radius Full-time | Base Salary + Bonus | Comprehensive Benefits | Exceptional Culture Salary range ...

Ernest

Director of Client Relations

San Antonio, TX · On-site

Director of Client Relations (aka Director of Sales) Location: San Antonio, TX Sales Territory: Local radius Full-time | Base Salary + Bonus | Comprehensive Benefits | Exceptional Culture Salary ...

Symmetry

Head of Client Experience

Scottsdale, AZ

$100/hr

The Client Experience team - made up of the Support, Enablement, and Client Success teams ... Background as Head of Developer Relations, Solutions Engineering, or Technical Support leadership

Blink UX

Director of Client Relations

Atlanta, GA · On-site

$130K - $200K/yr

Director Of Client Relations Blink UX is a trusted partner to some of the world's most forward-thinking companies, helping them create digital products and experiences that people love. We're growing ...

Blink UX

Director of Client Relations

Atlanta, GA · Remote

$165K - $200K/yr

We're growing fast--and we're looking for a high-performing, hunter-minded Director of Client Relations to help us accelerate that growth. Have you served as a Trusted Advisor to executive ...

Pavago

Head of Client Delivery

Head of Client Delivery (Client Success, Implementation, AI & GTM Systems - Remote, U.S. Hours) About the Role We're hiring a Head of Client Delivery to own the full post-sales lifecycle - onboarding ...

Blink UX

Director of Client Relations

Boston, MA · Remote

$165K - $200K/yr

We're growing fast--and we're looking for a high-performing, hunter-minded Director of Client Relations to help us accelerate that growth. Have you served as a Trusted Advisor to executive ...

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All JobsHead Of Client Relations Jobs

Head Of Client Relations information

See salary details

$52.5K

$146.1K

$247K

How much do head of client relations jobs pay per year?

As of Jul 3, 2026, the average yearly pay for head of client relations in the United States is $146,114.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,500.00 and $195,000.00 per year, depending on experience, location, and employer.

How does the Head of Client Relations typically collaborate with internal teams to enhance client satisfaction?

The Head of Client Relations works closely with internal departments such as sales, marketing, product development, and customer support to ensure client needs are understood and met. They often act as a bridge, relaying client feedback to relevant teams and coordinating cross-functional initiatives to improve the client experience. Regular meetings, collaborative projects, and clear communication channels are essential for aligning internal efforts with client expectations. This collaboration not only addresses current client issues but also helps identify opportunities for service enhancements and long-term relationship building.

What is a VP of client relations?

A VP of client relations is a senior executive responsible for managing and strengthening relationships with key clients, ensuring customer satisfaction, and driving business growth. They often oversee client account teams, develop strategic plans, and use CRM tools to maintain strong client partnerships. This role typically requires leadership skills, industry experience, and a focus on client retention and revenue expansion.

What does a head of client relations do?

A head of client relations oversees the company's relationships with clients, ensuring their needs are met and fostering long-term partnerships. They manage client accounts, coordinate with internal teams, and develop strategies to improve customer satisfaction and retention, often using CRM tools and leadership skills.

What is the difference between Head Of Client Relations vs Client Account Manager?

AspectHead Of Client RelationsClient Account Manager
ResponsibilitiesOversees overall client relationship strategy, manages key accounts, leads client relationship teamsManages individual client accounts, maintains client satisfaction, handles day-to-day client communication
Required CredentialsTypically requires experience in client management, leadership skills, industry-specific knowledgeRequires strong communication skills, customer service experience, industry knowledge
Work EnvironmentStrategic, leadership-focused, often in senior management settingsOperational, client-facing, often in sales or customer service departments

The Head Of Client Relations focuses on strategic leadership and managing key client relationships at a higher level, while the Client Account Manager handles daily client interactions and account management. Both roles require strong communication skills and industry knowledge, but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Head Of Client Relations, and why are they important?

To excel as a Head Of Client Relations, you need a background in account management, business development, and strong industry knowledge, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, client analytics tools, and contract management systems is typically required. Exceptional interpersonal skills, leadership, and strategic thinking enable effective client engagement and team management. These skills are vital for maintaining client satisfaction, driving business growth, and ensuring long-term partnerships.

What does a client relations manager do?

A client relations manager is responsible for building and maintaining strong relationships with clients, ensuring their needs are met and issues are resolved promptly. They often coordinate with sales, support, and account teams, utilize CRM tools, and may analyze client feedback to improve service quality.

How much does a client relations manager earn?

The average salary for a client relations manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may earn higher compensation, often including bonuses and benefits.
What cities are hiring for Head Of Client Relations jobs? Cities with the most Head Of Client Relations job openings:
What are the most commonly searched types of Of Client Relations jobs? The most popular types of Of Client Relations jobs are:
What states have the most Head Of Client Relations jobs? States with the most job openings for Head Of Client Relations jobs include:
What job categories do people searching Head Of Client Relations jobs look for? The top searched job categories for Head Of Client Relations jobs are:
Head Of Client Relations jobs near you
Infographic showing various Head Of Client Relations job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $146,114 per year, or $70.2 per hour.
Director of Client Relations

Director of Client Relations

Northwestern Mutual

Atlanta, GA • Hybrid

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Northwestern Mutual rating

8.0

Company rating: 8.0 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

143rd of 277 rated insurance

Job description

Overview

The responsibility of the Director of Client Relations is to be an entrepreneurial leader running the Network Office's Client Relations Center (CRC) as a business unit. The Director of Client Relations has responsibility of ensuring that the financial security needs of the unassigned client base and digital leads are met. The Director of Client Relations coaches, educates, and supports a team of Financial Advisors who reconnect with unassigned clients to build financial security through planning, service, and sales.


Responsibilities

Business Strategy

  • Defines and executes a CRC business strategy that aligns with the Network Office's vision, objectives, and goals
  • Creates annual CRC plan to execute the strategy
  • Drives revenue and manages expenses for the CRC department
  • Defines the ongoing skills, activity, and production expectations for Financial Advisors working with the CRC client base
  • Evaluates partnership opportunities and any applicable engagement modifications for District Offices' participation
  • Develops the Callaway Black Group customer service model for the CRC team and participatingFinancial Advisors
  • Evaluate in partnership with the Director of Operations the infrastructure needs of the CRC department including Financial Advisor participants, Network Office Staff, and technology programs

Business Operations

  • Oversees the activity of the Financial Advisors in the CRC department
  • Sets and communicates the CRCdepartment expectations on an annual basis
  • Determines the criteria for participation on the team
  • Defines training needs and partners with experts within the Network Office and Home Office to execute the training
  • Sets annual CRC goals aligned with the Network Office, leveraging and supportingprograms as a part of planning and technology adoption
  • Conducts monthly accountability meetings with participating Financial Advisors
  • Conducts quarterly CRC department meetings with participating Financial Advisors in support of the skills, activity, and production expectations
  • Oversees the CRC Coordinator, assigning work, offering support and guidance, and holding accountable

Client Management

  • Maintains unassigned client data
  • Provides support for client transitions due to planned or unplanned Financial Advisortransitions
  • Handles incoming service requests relating to all Northwestern Mutual products in accordancetothe defined service model
  • Responds to regulatory requirements as appropriate

Lead Generation

  • Develop systems to provide client touches to unassigned clients focused on reconnecting and establishing relationships
  • Identify clients to share with participating Financial Representatives
  • Manage the Digital Leads Program in partnership with the Home Office


Qualifications

  • 2+ years experience with Northwestern Mutual in a client-facing role highly preferred
  • Georgia Life & Health Insurance License or ability to attain prior to start date
  • SIE, Series 6 or 7, Series 63, and Georgia Variable Insurance License highly preferred
  • 2+ years experience with Northwestern Mutual in a client-facing role highly preferred
  • Experience with program design and management preferred
  • 3+ years of client service experience
  • Track record of leading, managing, and developing others well
  • Proven ability to navigate client complaints with empathy while pursuing resolution
  • Strong communication skills required with the ability to build rapport and influence others
  • Must align with company's values: Excellence, Integrity, Commitment, Courage, and Fun


Compensation

  • Base salary: $60,000 - $70,000+, based on experience
  • Bonus opportunities up to 10%+ of total compensation
  • Medical, Dental, and Vision insurance
  • HSA with employer contributions
  • 401k with match
  • Short Term Disability, Long Term Disability, and Life Insurance

What Northwestern Mutual employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Northwestern Mutual

Sourced by ZipRecruiter

Northwestern Mutual has been helping families and businesses achieve financial security for over 160 years through a distinctive planning approach that integrates risk management with wealth accumulation, preservation, and distribution. With more than $290 billion in assets, $30 billion in revenues and more than $1.9 trillion worth of life insurance protection in force, Northwestern Mutual delivers financial security to more than 4.6 million clients. People are the power behind Northwestern Mutual, and diversity makes us better. We are committed to reflecting and serving the marketplace. We do so by attracting and improving the engagement of those who bring their outstanding perspectives, ideas, and beliefs.

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

Milwaukee, WI, US

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