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Head Of Client Relations Jobs (NOW HIRING)

Project Expedition

Head of Client Experience

$80K - $90K/yr

Head of Client Experience Location: Remote (U.S. - excluding NY & CA) Compensation: $80,000 to $90,000 Benefits: Annual bonus up to $3,000 based on company targets 15 days PTO (increases to 20 days ...

Project Expedition

Head of Client Experience

$80K - $90K/yr

Head of Client Experience Location: Remote (U.S. - excluding NY & CA) Compensation: $80,000 to $90,000 Benefits: Annual bonus up to $3,000 based on company targets 15 days PTO (increases to 20 days ...

Passionfroot

Head of Client Deployment

Manhattan, NY · On-site

$140 - $170/hr

The Role We're hiring a Head of Client Deployment to lead the team that embeds with our most important clients to deliver creator growth at scale. You'll own both client outcomes and team performance ...

Team Liquid

Head of Client Services

Santa Monica, CA

The Opportunity Liquid Media is looking for a Head of Client Services to oversee our Client Services function and serve as a key member of the agency's senior management team. This is the most senior ...

Team Liquid

Head of Client Services

Santa Monica, CA · On-site

$130 - $160/hr

The Opportunity Liquid Media is looking for a Head of Client Services to oversee our Client Services function and serve as a key member of the agency's senior management team. This is the most senior ...

Team Liquid

Head of Client Services

Santa Monica, CA · On-site

The Opportunity Liquid Media is looking for a Head of Client Services to oversee our Client Services function and serve as a key member of the agency's senior management team. This is the most senior ...

NorthPoint Search Group

Head of Client Success

Duluth, GA · On-site

$120 - $140/hr

Head of Client Success Location: Duluth, GA | Hybrid | Salary: $120,000 - $140,000 + Bonus + Benefits | Full-Time | Leadership Role About the Company Our client is a fast-growing organization with ...

Variate

Head of Client Operations

Bethesda, MD · On-site

$210 - $240/hr

Variate is looking for a Head of Client Operations to oversee our Design Directors and ensure every client engagement delivers measurable business impact with precision, consistency, and speed. This ...

AEG

Client Relations

Virginia Beach, VA · On-site

$34K - $43K/yr

Serve as the primary point of contact for a portfolio of athlete clients, fostering strong ... Proven experience in client relations, account management, or a similar client-facing role ...

Project Expedition

Head of Client Experience

$80K - $100K/yr

The Opportunity Project Expedition is looking for a hands-on, AI-forward Head of Client Experience to help us scale an organization already known for exceptional service, without losing the personal ...

Head Financial Group, inc.

Be Seen First

Client Relations Coordinator

Greenville, SC · On-site

$35K - $42K/yr

About Head Financial Group Head Financial Group is a leading employee benefits, under-65 individual ... In this role, you will serve as a key point of contact for clients and ensure the smooth day-to-day ...

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Head Of Client Relations information

See salary details

$52.5K

$146.1K

$247K

How much do head of client relations jobs pay per year?

As of Sep 2, 2026, the average yearly pay for head of client relations in the United States is $146,114.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,500.00 and $195,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a head of client relations?

To excel as a Head Of Client Relations, you need a background in account management, business development, and strong industry knowledge, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, client analytics tools, and contract management systems is typically required. Exceptional interpersonal skills, leadership, and strategic thinking enable effective client engagement and team management. These skills are vital for maintaining client satisfaction, driving business growth, and ensuring long-term partnerships.

How does the head of client relations typically collaborate with internal teams to enhance client satisfaction?

The Head of Client Relations works closely with internal departments such as sales, marketing, product development, and customer support to ensure client needs are understood and met. They often act as a bridge, relaying client feedback to relevant teams and coordinating cross-functional initiatives to improve the client experience. Regular meetings, collaborative projects, and clear communication channels are essential for aligning internal efforts with client expectations. This collaboration not only addresses current client issues but also helps identify opportunities for service enhancements and long-term relationship building.

What is the difference between Head Of Client Relations vs Client Account Manager?

AspectHead Of Client RelationsClient Account Manager
ResponsibilitiesOversees overall client relationship strategy, manages key accounts, leads client relationship teamsManages individual client accounts, maintains client satisfaction, handles day-to-day client communication
Required CredentialsTypically requires experience in client management, leadership skills, industry-specific knowledgeRequires strong communication skills, customer service experience, industry knowledge
Work EnvironmentStrategic, leadership-focused, often in senior management settingsOperational, client-facing, often in sales or customer service departments

The Head Of Client Relations focuses on strategic leadership and managing key client relationships at a higher level, while the Client Account Manager handles daily client interactions and account management. Both roles require strong communication skills and industry knowledge, but differ in scope and responsibilities.

What does a Head Of Client Relations do?

A Head of Client Relations oversees the development and maintenance of strong relationships with clients, ensuring their needs are met and satisfaction is high. They often coordinate with sales, marketing, and service teams, utilize CRM tools, and develop strategies to improve client retention and loyalty.

What cities are hiring for Head Of Client Relations jobs?

Cities with the most Head Of Client Relations job openings:

What are the most commonly searched types of Of Client Relations jobs?

The most popular types of Of Client Relations jobs are:

What states have the most Head Of Client Relations jobs?

States with the most job openings for Head Of Client Relations jobs include:

What job categories do people searching Head Of Client Relations jobs look for?

The top searched job categories for Head Of Client Relations jobs are:

Head Of Client Relations jobs near you
Infographic showing various Head Of Client Relations job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $146,114 per year, or $70.2 per hour.

Head of Client Experience

Project Expedition

Remote

$80K - $90K/yr

Full-time

Medical, Retirement, PTO

Posted 8 days ago

Job description

Position Overview

Now Hiring: Head of Client Experience

Location: Remote (U.S. - excluding NY & CA)

Compensation: $80,000 to $90,000

Benefits:

Annual bonus up to $3,000 based on company targets 15 days PTO (increases to 20 days after 2 years) Healthcare plan with $9K company contribution and fully covered options 401(k) retirement plan $500 annual work-from-home stipend $250 annual training budget TSA Precheck reimbursement $750 annual Project Expedition tour credit

Employee discounts on thousands of tours and activities

Lead the Future of Customer Experience - Powered by People + Technology

At Project Expedition, we believe exceptional service should be a competitive advantage - not a cost center.

We're looking for a tech-forward Head of Client Experience who knows how to scale high-performing support teams without losing the human touch that customers love.

This is a leadership role for someone who understands that the future of support is people empowered by great systems, smart workflows, and AI-assisted tools - not automation replacing humans.

If you love building strong teams, improving systems, and turning customer support into a measurable growth drive, this could be the perfect opportunity.

What You'll Do

As the Head of Client Experience, you'll lead the strategy, systems, and daily performance of our support organization.

You'll help transform our already strong service into world-class, scalable support operations.

Team Leadership

  • Manage and develop team leads and support specialists across email, chat, and phone channels
  • Coach team members to deliver empathetic, high-quality service
  • Build clear career paths, training programs, and performance standards

Operations & Performance

  • Own key customer experience metrics including:
    • CSAT / NPS
    • SLA & response times
    • Resolution times
    • QA scores
    • Escalation rates
    • Refunds & chargebacks
  • Establish quality assurance programs and calibration routines
  • Improve workforce planning, scheduling, and peak-season readiness

Systems, AI & Innovation

  • Implement AI and technology tools that help the team work faster and smarter
  • Partner with Product and Engineering on support tooling, analytics, and automation
  • Build scalable SOPs, playbooks, and workflows
  • Use data insights to improve efficiency and customer loyalty

Customer Experience Ownership

  • Lead escalations and complex customer issues
  • Ensure every interaction builds trust, loyalty, and long-term relationships
  • Provide leadership with clear recommendations on what's working, what needs improvement, and where to invest

What We're Looking For

Required Experience

  • 6-10+ years in Customer Support, Client Experience, or Customer Success
  • 3+ years managing managers or leading a support department
  • Experience scaling support in high-volume environments such as:
    • Travel
    • Marketplace platforms
    • E-commerce
    • Logistics
    • Fintech
  • Strong analytical mindset with experience using data dashboards and performance metrics
  • Excellent written communication and escalation management
  • Experience building support systems, SOPs, QA frameworks, and training programs
  • Experience leveraging AI or technology to improve support operations

Preferred Experience

  • Travel, hospitality, or marketplace operations
  • Working with Product or Engineering teams on tool improvements
  • Experience with automation, self-service, or AI-assisted support
  • Managing global or multi-time zone support teams

You'll Thrive Here If You...

Believe exceptional service is a true business differentiator Love building systems that reduce chaos and improve efficiency Are both a strong operator and an inspiring leader Balance policy with human judgment when helping customers Enjoy improving processes while still rolling up your sleeves when needed

Why Join Project Expedition?

Customer experience is central to our strategy and growth - not an afterthought.

In this role, you'll have direct influence on:

  • Support systems and tools
  • Team structure and staffing
  • Customer experience strategy
  • Operational performance across the company

You'll also lead a team that touches every part of the business and directly supports revenue growth.

Additional Information

While we are excited to grow our team, we are currently unable to hire candidates residing in New York or California.

Pay RangeUSD $80,000.00 - USD $90,000.00 /Yr.Employment Type: FULL_TIME
Project Expedition logo

About Project Expedition

Sourced by ZipRecruiter

Project Expedition is a prominent player in the tourism industry, based in New York, NY, US. The company specializes in forming distinct travel experiences by allowing customers to discover and book tours, activities, and attractions from around the world, directly from their official website, projectexpedition.com. Founded by two travel enthusiasts in 2014, Project Expedition has grown to enrich the travel experiences of countless individuals.

Industry

Travel arrangement services

Company size

11 - 50 Employees

Headquarters location

New York, NY, US

Year founded

2015

Social media

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