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Head Of Client Relations Jobs (NOW HIRING)

Broadridge

Director, Client Relations

Edgewood, NY · Remote

$125K - $135K/yr

The Director of Client Relations leads a client-facing team to deliver exceptional service, strengthen client relationships, and drive retention and growth. This role oversees issue resolution, team ...

Broadridge

Director, Client Relations

South Windsor, CT · Remote

$125K - $135K/yr

The Director of Client Relations leads a client-facing team to deliver exceptional service, strengthen client relationships, and drive retention and growth. This role oversees issue resolution, team ...

Broadridge

Director, Client Relations

El Dorado Hills, CA · Remote

$125K - $135K/yr

The Director of Client Relations leads a client-facing team to deliver exceptional service, strengthen client relationships, and drive retention and growth. This role oversees issue resolution, team ...

Broadridge

Director, Client Relations

Coppell, TX · Remote

$125K - $135K/yr

The Director of Client Relations leads a client-facing team to deliver exceptional service, strengthen client relationships, and drive retention and growth. This role oversees issue resolution, team ...

Phaxis

Client Relations Analyst

South Jordan, UT · On-site

The primary responsibility of a Client Relations Analyst is to research and respond to operational client complaints while ensuring the Firm's compliance with regulatory requirements and internal ...

PIMCO

Head of Client Reporting Platform

Austin, TX · On-site

$137K/yr

The Head of Product for Client Reporting will establish the product vision and lead cross-functional collaboration to deliver a scalable, secure reporting platform, while promoting an AI-first ...

Broadridge

Director, Client Relations

Kansas City, MO · Remote

$125K - $135K/yr

The Director of Client Relations leads a client-facing team to deliver exceptional service, strengthen client relationships, and drive retention and growth. This role oversees issue resolution, team ...

Qcells

Head of Government Relations

Washington, DC · On-site

$299K - $315K/yr

The Head of Government Relations is a critical leadership role within the Qcells Corporate Affairs Office. This position serves as the primary external representative of Qcells and other Hanwha ...

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Head Of Client Relations information

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$52.5K

$146.1K

$247K

How much do head of client relations jobs pay per year?

As of Aug 13, 2026, the average yearly pay for head of client relations in the United States is $146,114.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,500.00 and $195,000.00 per year, depending on experience, location, and employer.

How does the head of client relations typically collaborate with internal teams to enhance client satisfaction?

The Head of Client Relations works closely with internal departments such as sales, marketing, product development, and customer support to ensure client needs are understood and met. They often act as a bridge, relaying client feedback to relevant teams and coordinating cross-functional initiatives to improve the client experience. Regular meetings, collaborative projects, and clear communication channels are essential for aligning internal efforts with client expectations. This collaboration not only addresses current client issues but also helps identify opportunities for service enhancements and long-term relationship building.

What does a head of client relations role do?

A head of client relations oversees the development and maintenance of strong relationships with clients to ensure satisfaction and retention. They coordinate communication between clients and internal teams, address client concerns, and develop strategies to improve service quality. Strong interpersonal, communication, and leadership skills are essential for this role.

What is the difference between Head Of Client Relations vs Client Account Manager?

AspectHead Of Client RelationsClient Account Manager
ResponsibilitiesOversees overall client relationship strategy, manages key accounts, leads client relationship teamsManages individual client accounts, maintains client satisfaction, handles day-to-day client communication
Required CredentialsTypically requires experience in client management, leadership skills, industry-specific knowledgeRequires strong communication skills, customer service experience, industry knowledge
Work EnvironmentStrategic, leadership-focused, often in senior management settingsOperational, client-facing, often in sales or customer service departments

The Head Of Client Relations focuses on strategic leadership and managing key client relationships at a higher level, while the Client Account Manager handles daily client interactions and account management. Both roles require strong communication skills and industry knowledge, but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a head of client relations?

To excel as a Head Of Client Relations, you need a background in account management, business development, and strong industry knowledge, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, client analytics tools, and contract management systems is typically required. Exceptional interpersonal skills, leadership, and strategic thinking enable effective client engagement and team management. These skills are vital for maintaining client satisfaction, driving business growth, and ensuring long-term partnerships.
What cities are hiring for Head Of Client Relations jobs? Cities with the most Head Of Client Relations job openings:
What are the most commonly searched types of Of Client Relations jobs? The most popular types of Of Client Relations jobs are:
What states have the most Head Of Client Relations jobs? States with the most job openings for Head Of Client Relations jobs include:
What job categories do people searching Head Of Client Relations jobs look for? The top searched job categories for Head Of Client Relations jobs are:
Head Of Client Relations jobs near you
Infographic showing various Head Of Client Relations job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $146,114 per year, or $70.2 per hour.

Director, Client Relations

Broadridge Financial Solutions, Inc.

El Dorado Hills, CA • On-site

$125K - $135K/yr

Full-time

Posted 20 days ago

Broadridge rating

6.7

Company rating: 6.7 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

137th of 150 rated financial services

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is hiring! We're seeking a Director of Client Relations to join our stellar team! The Director of Client Relations leads a client-facing team to deliver exceptional service, strengthen client relationships, and drive retention and growth. This role oversees issue resolution, team development, cross-functional collaboration, and strategic initiatives to ensure client needs are met and business objectives are achieved.
Responsibilities:
  • Solicit input from the client's senior management on new business directives within their firm and associated product requirements.
  • Maintain a proficiency in the BR product line to effectively propose solutions to meet clients' needs.
  • Act as the team's point of escalation for issue resolution.
  • Encourage a team culture that identifies and implements ways to continue to provide an improved client experience and world class service.
  • Evaluate and plan overall skills and bench strength of the team during the hiring process.
  • Propose projects and ideas to VPs of Client Relations.
  • Implement policies and projects to create efficiencies, cost savings, and improvements to teamwork environment.
  • Coordinate with team members and other departments on new implementations and enhancements.
  • Ensure Broadridge delivers on all objectives and commitments to clients.
  • Build and maintain senior relationships to enable us to migrate clients to appropriate factory compliant workflows, identify new opportunities, and retain and grow revenue.
  • Work closely with account management, to engage operational relationships to develop revenue opportunities
  • Provide detailed analysis of client data to measure and improve quality and timeliness of service.
  • Work closely with account management to support the contract renewal process.
  • Understand the Broadridge vision and lead strategic initiatives in support of that vision.
  • Develop team members through proper delegation, empowerment, management, and mentoring.
  • Act as a strategic point of escalation to address team's client concerns, engaging other departments and resources as needed
  • Manage adherence to fiscal budget for Client Relations.
  • Perform other duties/responsibilities as needed or assigned.

Qualifications:
  • 6+ years' experience in a client facing service-related role
  • 2+ years' experience in a team leadership role
  • MS Office (Word, Excel, PowerPoint, OneNote)
  • Capable of leading and developing teams responsible for the ongoing support of clients across a multi-site environment (virtual and remote)
  • Demonstrate a high level of diplomacy when handling difficult client discussions and influencing client/associate behaviors.
  • Proficient Financial Acumen knowledge
  • Proficient written communication, presentation, and contract negotiation skills
  • Strong project management skills, multi-tasking skills, follow-up, and attention to detail, working under tight deadlines
  • Strong process management skills - including mapping, documentation, and communication
  • Capable of leading teams responsible for the successful completion of cross-functional projects and strategic initiatives
  • Collaborative, able to apply strong problem-solving and change leadership tools and skillsets
  • Travel may be required (3-6x a year)
  • Off hour engagement when required
  • Bachelor's degree or equivalent experience preferred

Compensation Range: The salary range for this position is between $125,000- $135,000 USD. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings
All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable. Apply by clicking the application link and submitting your information. The deadline to apply for this role is 9/17/2026.
#LI-PP1
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.

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About Broadridge

Sourced by ZipRecruiter

Broadridge, a global Fintech leader with more than $6 billion in revenues, provides the critical infrastructure that powers investing, corporate governance and communications to enable better financial lives. We deliver technology-driven solutions that drive digital transformation for our clients and help them get ahead of today’s challenges to capitalize on what’s next. For nearly six decades, we’ve been providing the critical infrastructure that powers corporate governance, capital markets and wealth and investment management. Our industry-specific technology, solutions and data and intelligence power business transformation – helping you get ahead of today’s challenges while preparing for what’s next.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

New Hyde Park, NY, US

Year founded

1962

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