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Client Experience Manager Jobs in Raleigh, NC (NOW HIRING)

Creo Inc

Senior Manager- MSP

Durham, NC · On-site

$120 - $160/hr

Design the client experience and develop Key Performance Indicators (KPIs) to measure client ... Build churn/risk management playbooks 3. Value communication. * Lead business review design, ROI ...

CREO

Senior Manager- MSP

Durham, NC · On-site

Design the client experience and develop Key Performance Indicators (KPIs) to measure client ... Build churn/risk management playbooks 3. Value communication. * Lead business review design, ROI ...

Greenscape

Client Relations Manager

Durham, NC · On-site

$60K/yr

... Relations Manager where your motivation meets opportunity. Qualifications: * High level of ... Customer Service Experience required; understand how to create a great experience with the client

Ogan Hospitality

Client Relations Manager

Raleigh, NC · On-site

Client Relations Manager The Client Relations Manager focuses on the guest experience from start to finish. The CRM will be paired with and provide support to a Senior Sales Manager. This person will ...

Ogan Hospitality

Client Relations Manager

Raleigh, NC · On-site

Client Relations Manager The Client Relations Manager focuses on the guest experience from start to finish. The CRM will be paired with and provide support to a Senior Sales Manager. This person will ...

VisionPoint Marketing

Client Success Manager

Raleigh, NC · On-site

$65 - $85/hr

Experience managing the full life cycle of marketing and advertising projects and tracking KPIs such as margin and pace. * Experience managing client relationships and acting as the main point of ...

New

H&R Block

Multi-Office Leader

Durham, NC · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block

Multi-Office Leader

Raleigh, NC · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block, Inc.

Multi-Office Leader

Durham, NC · On-site

$100 - $135/hr

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block

Multi-Office Leader

Fuquay Varina, NC · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

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Showing results 41-60

All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Raleigh, NC

Client Experience Manager information

See Raleigh, NC salary details

$27.2K

$56.5K

$102.1K

How much do client experience manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client experience manager in Raleigh, NC is $56,513.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $59,800.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What are the most commonly searched types of Client Experience jobs in Raleigh, NC?

The most popular types of Client Experience jobs in Raleigh, NC are:

What are popular job titles related to Client Experience Manager jobs in Raleigh, NC?

For Client Experience Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Client Experience Manager jobs in Raleigh, NC look for?

The top searched job categories for Client Experience Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Client Experience Manager jobs?

Cities near Raleigh, NC with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $56,513 per year, or $27.2 per hour.

Senior Manager- MSP

Creo Inc

Durham, NC • On-site

$120 - $160/hr

Other

Posted 6 days ago

Job description

JOB DESCRIPTION OVERVIEW

As a Senior Manager, you will play a key leadership role in guiding clients through onboarding to managed services and driving the client experience throughout the lifecycle. You will exercise an elevated level of responsibility and autonomy, and will take charge of broad team efforts to deliver a seamless client experience. You will drive operational maturity with minimal oversight, manage diverse stakeholder relationships, and significantly contribute to business development initiatives. This role requires a forward-thinking leader who is deeply knowledgeable about emerging technology tools and support models, and is driven to advance the firm as an authority in innovative support solutions. You will also be instrumental in identifying new opportunities for growth, fostering relationships with key clients, and advancing the firm’s reputation in the technology space.

POSITION RESPONSIBILITIES 1. Own and evolve solution sets for managed services, onboarding and customer satisfaction.
  • Provide leadership over IT support models and support toolset to include but not limited to; Remote Monitoring and Management (RMM) platform, Patching, Backup platform, EDR/MDR, compliance and knowledge management and documentation, and AI / Automation tools
  • Drive new client onboarding processes and optimization
  • Design the client experience and develop Key Performance Indicators (KPIs) to measure client sentiment and satisfaction
  • Develop playbooks for remedial tactics to continually drive client satisfaction
  • Lead the development and delivery of Client Business Reviews to drive net revenue retention
  • Your ability to translate complex IT concepts to both technical and non-technical audiences will be essential in ensuring alignment with clients
  • Maintain personal billable utilization at the rate of 1700 hours per year
2. Develop client experience processes, tools, techniques and deliverables.
  • Onboarding processes, communication plans, work plans, RACI charts and success criteria
  • Welcome packets, client portals and experience collateral
  • Select and configure client sentiment and feedback channels, tools, benchmarks and reporting
  • Establish formal problem/root cause analyses
  • Develop support SOPs and SLA reporting
  • Develop client Runbooks in the knowledge management portal
  • Build churn/risk management playbooks
3. Value communication.
  • Lead business review design, ROI/value reports quantifying what is/was delivered to client
  • Build roadmap review format and collaborate with technical team for regular roadmap creation
4. AI-Enablement.
  • AI-assisted ticket triage/routing
  • Predictive churn modeling using support data+
  • AI assisted BUSINESS REVIEW prep and development across internal platforms
  • Sentiment trend analysis across communication mode
5. Mentor and develop junior team members.
  • Actively mentor and develop junior team members, fostering a collaborative team environment
  • Provide guidance on project management, client interaction, and skill development
  • Foster a culture of continuous learning, to help cultivate the next generation of leaders within the firm
REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE
  • 8+ years of MSP experience or similar work experience
  • Bachelor’s degree in relevant field
  • Proven experience leading the administration and support of Enterprise IT environments
  • Proven experience leading projects covering IT strategy, support model, digital transformation, and/ or enterprise optimization projects
  • Strong leadership skills with experience in managing teams, mentoring junior staff, and overseeing client engagements
  • Extensive expertise in modern IT trends, including cloud computing, AI, machine learning, data analytics, and cybersecurity
  • Advanced proficiency in Excel, PowerPoint, and Word, with a strong ability to create technical roadmaps, models, and presentations
  • Demonstrated success in business development, including client acquisition, proposal writing, and growing client relationships
  • Exceptional verbal and written communication skills, with the ability to influence and present complex concepts to senior-level stakeholders
  • Strong analytical and problem-solving skills, with the ability to design innovative IT solutions that drive business outcomes
  • Proven ability to manage and execute multiple, concurrent projects while maintaining high-quality results
  • Preferred: Master’s or equivalent post graduate degree (or post-graduate degree in process)
  • Preferred: CCNA, M365/Azure, RMM, ITIL certifications

Please note: This application may be reviewed in part by automated systems to help identify qualified candidates.

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