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Client Experience Manager Jobs in Raleigh, NC (NOW HIRING)

Waxing The City of Raleigh

Studio Manager

Raleigh, NC · On-site

$18 - $25/hr

Client Acquisition, Client Experience, Client Retention * Inventory Management * Local Marketing, Community Engagement, Local Studio Social Media, and Public Relations * Staff Recruitment, Hiring ...

Perkins & Will

Digital Practice Manager

Durham, NC · On-site

You will also play an important role in client engagement by spanning business development ... Years of Experience : 7+ years Professional Licensure : Preferred Responsibilities: * Collaborate ...

Waxing The City

Studio Manager

Raleigh, NC · On-site

$18 - $25/hr

Client Acquisition, Client Experience, Client Retention * Inventory Management * Local Marketing, Community Engagement, Local Studio Social Media, and Public Relations * Staff Recruitment, Hiring ...

Greenscape

Client Relations Manager

Durham, NC · On-site

... Relations Manager where your motivation meets opportunity. Qualifications: * High level of ... Customer Service Experience required; understand how to create a great experience with the client

CREO

Senior Manager- MSP

Durham, NC · On-site

Design the client experience and develop Key Performance Indicators (KPIs) to measure client ... Build churn/risk management playbooks 3. Value communication. * Lead business review design, ROI ...

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Showing results 21-40

All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Raleigh, NC

Client Experience Manager information

See Raleigh, NC salary details

$27.2K

$56.5K

$102.1K

How much do client experience manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client experience manager in Raleigh, NC is $56,513.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $59,800.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What are the most commonly searched types of Client Experience jobs in Raleigh, NC?

The most popular types of Client Experience jobs in Raleigh, NC are:

What are popular job titles related to Client Experience Manager jobs in Raleigh, NC?

For Client Experience Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Client Experience Manager jobs in Raleigh, NC look for?

The top searched job categories for Client Experience Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Client Experience Manager jobs?

Cities near Raleigh, NC with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $56,513 per year, or $27.2 per hour.

Client Service Supervisor

BluePearl Specialty and Emergency Pet Hospital

Cary, NC • On-site

$22 - $31/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 26 days ago

BluePearl rating

7.6

Company rating: 7.6 out of 10

Based on 118 frontline employees who took The Breakroom Quiz

6th of 52 rated veterinary

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
BluePearl Pet Hospital is currently seeking a new Client Service Supervisor.
Pay: $22.00 - $31.00 / hour
This pay band is a starting point and is dependent on experience and advancement through our competency leveling system.
The Client Service Supervisor guides the daily activities of the Client Services Team under the direction of the Practice Manager and Assistant Practice Manager. Primary responsibilities include communication between Client Services and all areas of the hospital so the client experience can run smoothly and efficiently.
As the Client Service Supervisor, you will:
  • Plan, monitor and ensure completion of the initial training program for new Client Service associates to ensure that we offer the highest possible level of personal care to meet each client's unique set of circumstances.
  • Schedule client service associates to meet the needs of the hospital based on client needs.
  • Be an integral member of the management team and the link between the client, the patient and the medical providers, offers feedback to department supervisors to identify specific issues that occur and may cause dissatisfied clients.
  • Clearly communicates with client service associates, one-on-one and in group settings, to ensure consistent understanding of new ideas, changes in protocol, policies, impending changes and ongoing communication and feedback.

  • Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
  • Plans and executes regularly scheduled team meetings.
  • Seek new ways to better serve clients through ongoing training opportunities, input from the Client Service Coordinators during regularly scheduled team meetings and feedback from doctors and management on an ongoing basis.
  • Personally meet with clients to discuss concerns and questions regarding any aspect of services provided.
  • Be willing to work evenings, weekends and some holidays.
  • Other job duties as assigned.

Why BluePearl?
  • Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
  • We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
  • In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

We value your health and well-being as an associate by providing you with the following:
  • Health, dental, vision, and life insurance options.
  • Paid paternal leave as well as employer provided short-term and long-term disability.
  • Flexible work schedules.
  • Time to reset, rewind, and reflect through our paid time off and floating holiday plans.
  • We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.
This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

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