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Client Experience Associate Jobs (NOW HIRING)

6 & FIX

Client Experience Associate

Raleigh, NC

$50K - $120K/yr

This individual plays a key role in supporting our customers and coordinating between departments to ensure a seamless service experience. You'll thrive in a fast-paced environment where proactive ...

6 & FIX

Client Experience Associate

Raleigh, NC

$50K - $120K/yr

This individual plays a key role in supporting our customers and coordinating between departments to ensure a seamless service experience. You'll thrive in a fast-paced environment where proactive ...

PNC

Client Experience Associate

Framingham, MA · On-site

$40K - $67K/yr

As a Full Time Client Experience Associate within PNC's retail branch banking organization, you will be based in our Framingham branch, Boston, MA. PNC is an in-office company that fosters a ...

PNC

Client Experience Associate

The Woodlands, TX · On-site

$11.50 - $16/hr

As a Client Experience Associate within PNC's Retail organization, you will be based in The Woodlands, TX. Bilingual Spanish Preferred. PNC is an in-office company that fosters a supportive culture ...

PNC

Client Experience Associate

Oceanside, CA · On-site

$40K - $67K/yr

As a full time Client Experience Associate within PNC's Branch Banking organization, you will be based in Oceanside, CA. Bilingual fluency in Spanish is preferred. PNC is an in-office company that ...

PNC

Client Experience Associate

North Miami Beach, FL · On-site

$13.75 - $19.25/hr

As a Client Experience Associate within PNC's Retail Bank organization, you will be based in North Miami Beach at the PNC Biscayne Commons Retail Branch. Bilingual Spanish Preferred. PNC is an in ...

PNC

Client Experience Associate

Surfside, FL · On-site

$14.25 - $19.75/hr

As a Client Experience Associate within PNC's Retail Bank organization, you will be based in Surfside, Florida. Bilingual Spanish Preferred. PNC is an in-office company that fosters a supportive ...

PNC Bank

Client Experience Associate

State College, PA · On-site

$14.25 - $19.50/hr

As a Client Experience Associate within PNC's Retail organization, you will be based in State College, PA at the College Ave branch. PNC is an in-office company that fosters a collaborative and ...

PNC Bank

Client Experience Associate

Saint Petersburg, FL · On-site

$14 - $19.25/hr

As a Client Experience Associate within PNC's Retail Branch organization, you will be based in St Petersburg, FL (400 Central Ave. St Petersburg, FL 33701) PNC is an in-office company that fosters a ...

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Client Experience Associate information

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$10

$22

$40

How much do client experience associate jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for client experience associate in the United States is $22.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.00 per hour, depending on experience, location, and employer.

What is a client experience associate?

A Client Experience Associate is a professional responsible for ensuring that clients have a positive and seamless experience with a company’s products or services. They serve as a key point of contact for clients, addressing inquiries, resolving issues, and gathering feedback to improve service quality. Their goal is to build strong client relationships, enhance satisfaction, and support client retention. Typically, they work closely with sales, support, and operations teams to deliver a consistent and high-quality experience for every client.

How does a client experience associate typically collaborate with other departments to resolve client issues?

Client Experience Associates frequently work alongside teams such as sales, product development, and technical support to address and resolve client concerns efficiently. They act as a liaison, gathering relevant information from clients and communicating it to the appropriate internal teams to ensure prompt resolution. This role requires strong interpersonal and organizational skills, as associates must balance client advocacy with internal processes. Collaboration is often facilitated through regular meetings, shared documentation, and coordinated follow-ups to maintain a seamless client experience.

What are the key skills and qualifications needed to thrive as a client experience associate, and why are they important?

To thrive as a Client Experience Associate, you need strong customer service skills, problem-solving abilities, and a background in business or communications, often supported by a bachelor's degree. Familiarity with CRM software, ticketing systems, and productivity tools like Microsoft Office or Google Workspace is typically required. Excellent interpersonal skills, patience, and the ability to remain calm under pressure set top performers apart in this role. These skills and qualities are crucial for ensuring client satisfaction, resolving issues efficiently, and building lasting relationships that support business growth.

What is the difference between Client Experience Associate vs Customer Service Representative?

AspectClient Experience AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no formal certifications required
Work EnvironmentOffice setting, client-facing interactions, sometimes remoteCall centers, retail, or office environments, direct customer interactions
Employer & Industry UsageFinancial services, tech, consulting firmsRetail, telecom, hospitality, various service industries
Common Search & Comparison IntentUnderstanding roles in client relations, professional growthCustomer support, troubleshooting, service quality

The main difference is that a Client Experience Associate focuses on building long-term relationships and providing tailored solutions to clients, often in professional or financial settings. In contrast, a Customer Service Representative handles general customer inquiries and support, typically in retail or call center environments. Both roles require strong communication skills but differ in scope and industry focus.

Is a client experience associate a good job?

A client experience associate role involves managing customer interactions, ensuring satisfaction, and supporting client needs, often requiring strong communication and problem-solving skills. It can be a good entry-level position with opportunities for skill development and career advancement in customer service or client management fields.

What cities are hiring for Client Experience Associate jobs?

Cities with the most Client Experience Associate job openings:

What are the most commonly searched types of Client Experience jobs?

The most popular types of Client Experience jobs are:

What states have the most Client Experience Associate jobs?

States with the most job openings for Client Experience Associate jobs include:

What are popular job titles related to Client Experience Associate jobs?

For Client Experience Associate jobs, the most frequently searched job titles are:

Client Experience Associate jobs near you
Infographic showing various Client Experience Associate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $46,598 per year, or $22.4 per hour.

Client Experience Associate

Raleigh, NC

6 & FIX
See more jobs at 6 & FIXexternal

$50K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

About the Role

6 amp; Fix is seeking a driven and upbeat Inside Sales Representative to join our HVAC division. This individual plays a key role in supporting our customers and coordinating between departments to ensure a seamless service experience. You’ll thrive in a fast-paced environment where proactive communication, attention to detail, and a positive attitude are essential.

Key Responsibilities
  • Prepare and review detailed repair estimates.
  • Support field technicians by assisting with estimate creation and accurate pricing of repair work.
  • Communicate clearly with customers regarding estimates, costs, timelines, and next steps, either during or after service calls.
  • Debrief each service call, ensuring customer information is accurate (equipment, name, address, contact information, etc.), as well as job summary.
  • Perform daily follow-ups on open estimates and sales opportunities.
  • Identify required OEM parts and/or for custom pricing for repairs needed or parts-only jobs.
  • Answer inbound residential and commercial calls promptly (within 3 rings) and ensure calls are handled professionally and accurately.
  • Coordinate and schedule field supervisors for in-person sales visits and technical lead calls.
  • Proactively identify, communicate, and close sales opportunities with customers.
  • Promote and sell maintenance membership plans to enhance customer value and company revenue.
  • Maintain detailed records of customer interactions, estimates, and follow-up communications in Service Titan.
  • Contribute to continuous improvement by participating in sales meetings, product training, and skill development activities.
Schedule amp; Work Environment

  • 5-day rotation shift, which will include remote weekend schedules

  • Fast-paced, collaborative environment with strong support from leadership and peers

Qualifications
  • High school diploma or equivalent required.
  • Prior experience in customer service, inside sales, or dispatching required.
  • Experience in the HVAC industry or related trades preferred.
  • Strong communication and interpersonal skills, with the ability to build trust and rapport with customers.
  • Ability to set realistic expectations and keep customers informed of schedules, pricing, and timelines.
  • Excellent organizational and multitasking abilities in a fast-paced environment.
  • Proficiency in using computers, including Microsoft Office, CRM systems, and web-based tools.
  • Familiarity with the company’s service area or the ability to read and interpret maps effectively.
Why Join 6 amp; Fix?

At 6 amp; Fix, we’re more than a service company — we’re a team that values growth, integrity, and collaboration. We believe in investing in our people and empowering them to succeed.

Benefits include:

  • Paid Time Off / Vacation

  • Medical, Dental amp; Vision Insurance

  • Supplemental Coverages

  • 401(k) with Company Match

  • Paid Holidays

Apply