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Client Care Coordinator Jobs in Decatur, GA (NOW HIRING)

PDS Health

Healthcare Coordinator

Atlanta, GA · On-site

$16.50/hr

The primary role of the Healthcare Coordinator (HC) is to partner with supported Dentists to help gain a financial commitment from the patient to start the best course of treatment with urgency. Key ...

PDS Health

Healthcare Coordinator

Conyers, GA · On-site

$18 - $25.50/hr

Overview The primary role of the Healthcare Coordinator (HC) is to partner with supported Dentists to help gain a financial commitment from the patient to start the best course of treatment with ...

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Client Care Coordinator information

See Decatur, GA salary details

$12

$19

$27

How much do client care coordinator jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for client care coordinator in Decatur, GA is $19.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $22.07 per hour, depending on experience, location, and employer.

What does a client care coordinator do?

A Client Care Coordinator is responsible for managing and supporting client relationships, ensuring clients receive high-quality service, and addressing their concerns and needs. They often act as a liaison between clients and the company, coordinate appointments or services, and follow up to ensure client satisfaction. This role may also involve handling administrative duties, resolving issues, and providing information about products or services. Overall, Client Care Coordinators play a key role in maintaining positive client experiences and fostering loyalty.

How does a client care coordinator typically collaborate with other departments to ensure client satisfaction?

Client Care Coordinators frequently work alongside teams such as sales, account management, and technical support to address client needs efficiently. They act as a central point of contact, ensuring client concerns are communicated clearly and resolved promptly. This role often involves organizing meetings, following up on client requests, and tracking progress across departments, which helps maintain high levels of client satisfaction and retention. Strong communication and organization skills are essential for success in this collaborative environment.

What are the key skills and qualifications needed to thrive as a client care coordinator, and why are they important?

To thrive as a Client Care Coordinator, you need strong organizational skills, detail orientation, and a background in customer service or healthcare administration, often supported by a relevant degree or certification. Familiarity with client management software, scheduling tools, and basic office systems like Microsoft Office is typically required. Excellent communication, problem-solving, and empathy are crucial soft skills for building rapport and resolving client concerns effectively. These skills ensure seamless client experiences, efficient operations, and lasting relationships, which are vital for service quality and client retention.

How to become a client care coordinator?

To become a client care coordinator, candidates typically need a high school diploma or equivalent, along with strong communication and organizational skills. Relevant experience in customer service or healthcare settings can be beneficial, and some roles may require familiarity with scheduling software or electronic health records. Certifications are not usually mandatory but can enhance job prospects.
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Client Care Coordinator jobs near you
Infographic showing various Client Care Coordinator job openings in Decatur, GA as of August 2026, with employment types broken down into 2% As Needed, 69% Full Time, 23% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $41,171 per year, or $19.8 per hour.

Homecare Scheduling Coordinator

Roswell, GA • On-site

Trusted Hands Senior Care, LLC
Health Care and Social Assistance • 1 - 10 employees
Learn more about Trusted Hands Senior Care, LLCexternal

$38K - $40K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Key Responsibilities

Scheduling & Client Care Coordination

  • Maintain fulfillment of authorized client service hours monthly
  • Proactively fill open shifts and minimize lost or unbooked hours
  • Ensure all schedule changes, gaps, and outcomes are clearly documented in real time 

Communication & Responsiveness

  • Serve as a primary point of contact for caregiver scheduling needs
  • Respond promptly to service changes, call-offs, and urgent coverage needs
  • Maintain clear, professional communication with clients, caregivers, and internal team members
  • Ensure all deadlines and assignments are acknowledged and confirmed via email

Documentation & Compliance

  • Maintain accurate, timely call logs and scheduling documentation to support compliance and audits
  • Assist with maintaining up-to-date employee files and audit readiness

Patient & Caregiver Engagement

  • Conduct periodic check-ins with clients and caregivers to ensure satisfaction and quality of care
  • Support a positive, solution-oriented experience for both clients and staff

Projects & Operational Support

  • Assist with training coordination, onboarding sessions, and compliance tracking
  • Support implementation of new systems, processes, or tools
  • Participate in community events, workshops, or outreach efforts as needed

 Qualifications

  • Experience in home care, healthcare operations, scheduling, or care coordination preferred
  • Strong organizational and time management skills with attention to detail
  • Ability to multitask and problem-solve in a fast-paced environment
  • Excellent written and verbal communication skills
  • Proficiency with scheduling systems, EMR/CRM platforms, and Microsoft Office
  • Dependable, responsive, and able to meet deadlines consistently
  • Valid driver’s license and ability to travel locally if needed

Why Join Trusted Hands Senior Care?

  • Be part of a dynamic and growing home care organization
  • Work in a role that blends operations, people, and purpose
  • Make a direct impact on seniors, families, and caregivers
  • Opportunities for growth, leadership exposure, and community involvement