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Client Account Support Analyst Jobs (NOW HIRING)

Family Haven

Client Account Assistant

Orem, UT · On-site

$15/hr

With locations in Orem and Lehi, Utah, we provide a range of family support programs designed to ... Client Account Assistant As a Client Account Assistant, you will work alongside our Administrative ...

Freedom Profit Recovery

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Client Account Manager

Irving, TX · On-site

$60K - $80K/yr (+ commission)

Analyze data and generate reports to support client needs * Collaborate with internal teams to ... in client account management Preferred Qualifications * Bachelor's degree in Business ...

Harris

Client Services and Support Analyst (Remote)

$40 - $45/hr

Client Services and Support Analyst, Part-Time (32 hours) Schools FINS Enterprise - Remote - California The Client Services and Software Support Analyst will provide high-quality, friendly, and ...

Zinnia

Client Account Services Lead

Alpharetta, GA · On-site +1

WHO YOU ARE As a Client Account & Services Lead within the Client Implementation Services (CIS ... You own requirements analysis, documentation, solution design, and client support across the full ...

Oracle Elevator

Account Manager

Atlanta, GA

We are seeking an Account Manager to support our existing customer base. * Generate sales among client accounts, including upsell and cross-selling * Operates as the point of contact for assigned ...

Vatic Outsourcing

Client Account Manager

Atlanta, GA · On-site

The CAM is a customer facing support position focused on supporting the client's experience with ... Forensic analysis of telecom invoices inclusive of reviewing, auditing and validating correct ...

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How much do client account support analyst jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for client account support analyst in the United States is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $22.36 per hour, depending on experience, location, and employer.

What does a client account support analyst do?

A Client Account Support Analyst is responsible for assisting clients with account-related inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. They serve as a liaison between the client and various departments within the company to resolve problems efficiently. Their duties often include managing account data, processing requests, providing product or service information, and supporting clients through phone, email, or chat. Strong communication and problem-solving skills are essential for this role. Additionally, they may help identify opportunities to improve client experience and streamline account management processes.

What are the key skills and qualifications needed to thrive as a client account support analyst, and why are they important?

To thrive as a Client Account Support Analyst, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems, data management tools like Excel, and ticketing platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you build trust and efficiently address client concerns. These competencies are vital for ensuring client satisfaction, accurate account management, and maintaining strong business relationships.

How does a client account support analyst typically collaborate with other departments to resolve client issues?

Client Account Support Analysts frequently work cross-functionally with teams such as sales, technical support, and finance to resolve client inquiries effectively. They often act as the liaison between the client and internal departments, ensuring that client needs are communicated clearly and issues are addressed promptly. This collaboration might involve joining regular meetings, using ticketing systems to track progress, and following up with different teams to provide clients with timely updates. Strong communication and organizational skills are essential for success in this aspect of the role.
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Client Account Support Analyst jobs near you
Infographic showing various Client Account Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,555 per year, or $24.3 per hour.

Client Account Assistant

Family Haven

Orem, UT • On-site

$15/hr

Other

PTO

Posted 11 days ago

Job description

About Family Haven

Family Haven is a nonprofit social services organization dedicated to building a community of happy, healthy individuals and families. With locations in Orem and Lehi, Utah, we provide a range of family support programs designed to strengthen relationships and promote long-term well-being.

Our Clinical team provides weekly therapy to children, adolescents, and families who have experienced stress, abuse, trauma, and other life challenges. As our services continue to grow, we are seeking a Client Account Assistant to support clients in navigating account, insurance, and payment questions with clarity, compassion, and respect.


Client Account Assistant

As a Client Account Assistant, you will work alongside our Administrative Assistants at the front desk, serving as the primary point of contact for clients with account-related questions. While our Administrative Assistants manage scheduling, phones, check-ins, and general office operations, you will focus on helping clients understand their accounts, process payments, and access available financial assistance resources.

This is a highly collaborative, client-facing position that emphasizes communication, empathy, and problem-solving. Rather than performing medical billing, you will help clients understand their options and connect them with the appropriate resources to ensure a positive experience.


What You’ll Do

  • Welcome clients and assist with account, insurance, and payment questions in a warm, respectful, and professional manner.
  • Process co-pays, program fees, and other client payments accurately and securely.
  • Help clients complete sliding-scale fee applications, grant funding requests, and other financial assistance paperwork.
  • Communicate with the billing team to help resolve insurance or account questions and keep clients informed throughout the process.
  • Work alongside Administrative Assistants to support client check-in and maintain a welcoming front desk environment.
  • Protect client confidentiality by following HIPAA requirements and verifying valid Releases of Information (ROI) before discussing account information.
  • Collaborate with clinicians and other team members to ensure clients receive accurate information and timely support.
  • Document client interactions accurately in the Electronic Health Record (EHR) system.


What We’re Looking For

  • Experience in customer service or working with people is helpful, but not required - we will train the right person.
  • This is an entry-level position. We are happy to train someone who is kind, dependable, and willing to learn.
  • Excellent communication and active listening skills, with the ability to explain information clearly and compassionately.
  • Kind, patient, and able to stay calm when helping people with questions.
  • Comfortable using Electronic Health Record (EHR) systems, office software, and basic computer applications.
  • Organized, dependable, and detail-oriented.
  • Current students in Social Work, Psychology, Healthcare Administration, Human Services, or related fields are encouraged to apply.
  • Availability Monday through Friday from 8:30am to 1:30pm. (approximately 23.45 hours per week).


What We Offer

  • Paid holiday closures for half-time employees.
  • Paid Time Off (PTO) accrual for half-time employees.
  • A supportive, mission-driven team environment where you will be trained and supported in your role.
  • Meaningful work helping children, families, and the community.