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Client Account Support Analyst Jobs in Illinois (NOW HIRING)

Experian

Client Support Analyst

Schaumburg, IL · Remote

The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for supporting one of Experian's highest-profile partners during time-sensitive and compliance-critical year-end ...

Experian

Client Support Analyst

Schaumburg, IL · Remote

The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for supporting one of Experian's highest-profile partners during time-sensitive and compliance-critical year-end ...

Experian

Client Support Analyst

Schaumburg, IL · On-site +1

$80K - $139K/yr

The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for supporting one of Experian's highest-profile partners during time-sensitive and compliance-critical year-end ...

Bass, Berry & Sims PLC

IL · On-site

The Client Account Manager serves as a strategic partner and primary point of contact for assigned ... team to analyze annual rate increase adjustments, prepare client proposals, support partner ...

New

Dealer eProcess

Client Account Admin

Lisle, IL · On-site

$40K/yr

... analytical abilities. Position Overview The Client Account Administrator plays a critical role in ... Coordinates with support and inventory teams on ticket requests. Required Skills and Qualifications

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Client Account Support Analyst information

What does a client account support analyst do?

A Client Account Support Analyst is responsible for assisting clients with account-related inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. They serve as a liaison between the client and various departments within the company to resolve problems efficiently. Their duties often include managing account data, processing requests, providing product or service information, and supporting clients through phone, email, or chat. Strong communication and problem-solving skills are essential for this role. Additionally, they may help identify opportunities to improve client experience and streamline account management processes.

What are the key skills and qualifications needed to thrive as a client account support analyst, and why are they important?

To thrive as a Client Account Support Analyst, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems, data management tools like Excel, and ticketing platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you build trust and efficiently address client concerns. These competencies are vital for ensuring client satisfaction, accurate account management, and maintaining strong business relationships.

How does a client account support analyst typically collaborate with other departments to resolve client issues?

Client Account Support Analysts frequently work cross-functionally with teams such as sales, technical support, and finance to resolve client inquiries effectively. They often act as the liaison between the client and internal departments, ensuring that client needs are communicated clearly and issues are addressed promptly. This collaboration might involve joining regular meetings, using ticketing systems to track progress, and following up with different teams to provide clients with timely updates. Strong communication and organizational skills are essential for success in this aspect of the role.

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What job categories do people searching Client Account Support Analyst jobs in Illinois look for?

The top searched job categories for Client Account Support Analyst jobs in Illinois are:

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Cities in Illinois with the most Client Account Support Analyst job openings:

Client Account Support Analyst jobs near you

Strategic Accounts Sales Support Analyst

TekWissen LLC

Moline, IL • On-site

Contractor

Re-posted 10 days ago

Job description

Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is the brand name of Deere & Company, an American corporation that manufactures agricultural machinery, heavy equipment, forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment.
Job Title: Strategic Accounts Sales Support Analyst
Location: Moline, IL, 61265
Duration: 7+ Months
Job Type: Contract
Work Type: Onsite
Visa sponsorship is not available, now or in the near future, for this position.
Job Description:
  • Conducts market analysis on industry trends, markets, financials, and statistical data used in market and product development activities.
  • Also maintains statistical reports to support business planning and decision-making.
  • With supervision, may assist in the development of new and existing products/markets through research, etc.
Duties:
  • Compiles, analyses, and disseminates historical and current data to provide management with analytical trends and analysis.
  • Assists and executes complex queries and analysis for targeting specific programs utilizing standard and/or advanced analytical tools.
  • Designs, builds and delivers statistical reports based on the analysis results.
  • The Strategic Accounts Group is a sales and marketing department in the client's Construction & Forestry Division.
  • A Moline-based team of sales support personnel coordinates the transactions with these important customers.
  • They work closely with strategic account managers who function as outside sales representatives, together growing client's business with these large strategic contractors, rental companies and governmental purchasers.
  • The open analyst role includes the following primary responsibilities:
  • Manage daily discount auditing and approval process for the Strategic Accounts Group.
  • Review discount requests from the client's dealers.
  • Grant final approvals after researching input from strategic account managers.
  • Publish monthly sales and discount report for the Strategic Accounts Group.
  • Compile, analyse and disseminate historical and current data to provide management with trends and analysis.
  • Assist and execute complex queries and analysis, targeting specific programs.
  • Design, build and deliver statistical reports based on the analysis results
  • Coordinate strategic customer engagement events and other marketing projects targeted to the department's customers.
  • Lead and execute the department's promotional item strategy.
  • Monitor and manage budget for both.
  • Provide a customer experience that makes customers want to do business with the client and its local dealers.
  • Serve as sales coordinator on assigned direct rental account teams.
  • Coordinate open orders, logistics and invoicing.
  • Ensure the correct configurations of products are shipped quickly and accurately.
Education:
  • College degree preferred; exceptions suitable depending on relevant work experience.
Years of experience:
  • 2+ preferred
Top 3 Skills:
  • Coachability, readiness to learn
  • Attention to detail, accuracy
  • Good communication, internally and with customers
Nice to have skills:
  • Data reporting
  • Strong Excel skills
  • Logistics experience
  • Marketing and customer service experience, eagerness to engage with customers
  • Familiarity with the activities at a heavy equipment dealership
  • Familiarity with the construction industry
TekWissen Group is an equal opportunity employer supporting workforce diversity.
TekWissen logo

About TekWissen

Sourced by ZipRecruiter

TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Ann Arbor, MI, US

Year founded

2009

Social media

Twitter

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