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Client Account Support Analyst Jobs in Gurnee, IL

Experian

Client Support Analyst

Schaumburg, IL · Remote

The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for supporting one of Experian's highest-profile partners during time-sensitive and compliance-critical year-end ...

Experian

Client Support Analyst

Schaumburg, IL · On-site +1

$80K - $139K/yr

The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for supporting one of Experian's highest-profile partners during time-sensitive and compliance-critical year-end ...

Experian

Client Support Analyst

Schaumburg, IL · Remote

The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for supporting one of Experian's highest-profile partners during time-sensitive and compliance-critical year-end ...

Paylocity

Client Account Executive

Schaumburg, IL · On-site

... that support you, your family, and your finances. And if it's career development you desire, we ... The Client Account Executive is responsible for generating additional revenue through the client ...

Paylocity

Client Account Executive

Schaumburg, IL · On-site

... that support you, your family, and your finances. And if it's career development you desire, we ... The Client Account Executive is responsible for generating additional revenue through the client ...

Paylocity

Client Account Executive

Schaumburg, IL · On-site

... that support you, your family, and your finances. And if it's career development you desire, we ... The Client Account Executive is responsible for generating additional revenue through the client ...

Paylocity

Client Account Executive

Schaumburg, IL · On-site

... that support you, your family, and your finances. And if it's career development you desire, we ... The Client Account Executive is responsible for generating additional revenue through the client ...

Paylocity

Client Account Executive

Schaumburg, IL · On-site

... that support you, your family, and your finances. And if it's career development you desire, we ... The Client Account Executive is responsible for generating additional revenue through the client ...

Paylocity

Client Account Executive

Schaumburg, IL · On-site

... that support you, your family, and your finances. And if it's career development you desire, we ... The Client Account Executive is responsible for generating additional revenue through the client ...

TEKsystems

Desktop Support Analyst

Buffalo Grove, IL

$25 - $32/hr

Outlook, Teams, OneDrive, Office applications, and account troubleshooting. ServiceNow: Incident ... Ability to support non-technical users with professionalism and patience. Audio/Visual Support:

TEKsystems

Desktop Support Analyst

Buffalo Grove, IL

$25 - $32/hr

Outlook, Teams, OneDrive, Office applications, and account troubleshooting. ServiceNow: Incident ... Ability to support non-technical users with professionalism and patience. Audio/Visual Support:

Onbe

Client Support Manager

Buffalo Grove, IL · On-site

... existing account * Review key reports and metrics related to the program, analyze the data, and ... support the client's health are done timely and accurately (i.e., order processing, payments ...

Onbe

Client Support Manager

Buffalo Grove, IL · On-site

... existing account * Review key reports and metrics related to the program, analyze the data, and ... support the client's health are done timely and accurately (i.e., order processing, payments ...

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All JobsClient Account Support Analyst JobsClient Account Support Analyst Jobs in Gurnee, IL

Client Account Support Analyst information

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How much do client account support analyst jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for client account support analyst in Gurnee, IL is $23.33, according to ZipRecruiter salary data. Most workers in this role earn between $21.44 and $21.44 per hour, depending on experience, location, and employer.

What does a client account support analyst do?

A Client Account Support Analyst is responsible for assisting clients with account-related inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. They serve as a liaison between the client and various departments within the company to resolve problems efficiently. Their duties often include managing account data, processing requests, providing product or service information, and supporting clients through phone, email, or chat. Strong communication and problem-solving skills are essential for this role. Additionally, they may help identify opportunities to improve client experience and streamline account management processes.

What are the key skills and qualifications needed to thrive as a client account support analyst, and why are they important?

To thrive as a Client Account Support Analyst, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems, data management tools like Excel, and ticketing platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you build trust and efficiently address client concerns. These competencies are vital for ensuring client satisfaction, accurate account management, and maintaining strong business relationships.

How does a client account support analyst typically collaborate with other departments to resolve client issues?

Client Account Support Analysts frequently work cross-functionally with teams such as sales, technical support, and finance to resolve client inquiries effectively. They often act as the liaison between the client and internal departments, ensuring that client needs are communicated clearly and issues are addressed promptly. This collaboration might involve joining regular meetings, using ticketing systems to track progress, and following up with different teams to provide clients with timely updates. Strong communication and organizational skills are essential for success in this aspect of the role.

What cities near Gurnee, IL are hiring for Client Account Support Analyst jobs?

Cities near Gurnee, IL with the most Client Account Support Analyst job openings:

Client Account Support Analyst jobs near you

Client Support Analyst

Schaumburg, IL • Remote

Experian
See more jobs at Experianexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for supporting one of Experian's highest-profile partners during time-sensitive and compliance-critical year-end operations. You will extend beyond basic support—it combines client relationship management, data oversight, project management, technical system fluency, and production accuracy. The CSA reports to the Director of Customer Success and works remotely.

What you'll do:

  • Oversee end-to-end client case management, including tracking, prioritization, status communication, and documentation across multiple systems.
  • Support year-end tax form processing by validating, formatting, QA'ing, and delivering files for W-2 GU, VI, PR, 1099 (M, R, NEC), and Canadian forms (T4, T4A, RL-1), while identifying and resolving file formatting issues.
  • Serve as a primary client contact by participating in status meetings, leading calls, presenting updates, and providing high-touch communication and client-facing summaries.
  • Use multiple systems and tools, including Salesforce (SFDC), Smartsheet, Excel, internal proprietary platforms, and shared team trackers to manage client deliverables and case activity.
  • Troubleshoot production, data, and processing issues independently while collaborating with our teams and partners to provide a seamless, accurate, and error-free year-end experience.
  • Support peak year-end processing demands from October through February, including extended hours, occasional evenings and weekends, and accelerated case turnaround expectations.
Qualifications
  • 5+ years of experience working in Client Services
  • Advanced skills in Customer Success metrics
  • Experience working directly with enterprise-level clients or partners in regulated industries
  • Experience with payroll in US and CAN tax forms (W2, 1099, PR, T4 RL1)
  • Experience with tax year-end processing, data-heavy client services, client billing and contract review
  • Experience leading training and presentations with clients
  • Advanced Excel skills (can maintain complex spreadsheets), Salesforce, and Smartsheet knowledge

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits/Perks:

  • Great compensation package and bonus plan
  • Core benefits including full medical, dental, vision, and matching 401K
  • Fully remote environment
  • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

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