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Client Account Support Analyst Jobs in Tennessee

CereCore

Client Support Analyst

Nashville, TN · On-site

CereCore is seeking a Client Support Analyst to join our team in Nashville, TN. Responsibilities ... A working knowledge of Active Directory/NT Account administration preferred. * Understanding of ...

Ministrybrands

Client Account Executive

Knoxville, TN · On-site

Gifting to discern the Forest for the Trees (i.e. you can analyze the details while staying "big ... Mental health support - Ministry Brands is a stigma free company with the National Alliance on ...

Ministry Brands

Client Account Executive

Knoxville, TN · On-site

Gifting to discern the Forest for the Trees (i.e. you can analyze the details while staying "big ... Mental health support -Ministry Brands is a stigma free company with the National Alliance on ...

SHAZAM

Digital Support Analyst

Parsons, TN · On-site

$20.80 - $29.80/hr

SHAZAM is looking for a Digital Support Analyst to join our team. In this role, you will be ... Respond to client inquiries related to online banking, mobile banking, account access, file ...

Ministrybrands

Client Account Executive

Cordova, TN · On-site

Gifting to discern the Forest for the Trees (i.e. you can analyze the details while staying "big ... Mental health support - Ministry Brands is a stigma free company with the National Alliance on ...

HCTec

IT Support Analyst II

Brentwood, TN · Hybrid

Manage user accounts and permissions across various systems and applications. Participate in the ... Travel to client locations in the local area. Knowledge, Skills, & Abilities: Education : Bachelor ...

HCTec

IT Support Analyst II

Brentwood, TN · On-site

Manage user accounts and permissions across various systems and applications. Participate in the ... Travel to client locations in the local area. Knowledge, Skills, & Abilities: Education : Bachelor ...

HCTec

IT Support Analyst II

Brentwood, TN · On-site

Manage user accounts and permissions across various systems and applications. Participate in the ... Travel to client locations in the local area. Knowledge, Skills, & Abilities: Education : Bachelor ...

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All JobsClient Account Support Analyst JobsClient Account Support Analyst Jobs in Tennessee

Client Account Support Analyst information

How does a client account support analyst typically collaborate with other departments to resolve client issues?

Client Account Support Analysts frequently work cross-functionally with teams such as sales, technical support, and finance to resolve client inquiries effectively. They often act as the liaison between the client and internal departments, ensuring that client needs are communicated clearly and issues are addressed promptly. This collaboration might involve joining regular meetings, using ticketing systems to track progress, and following up with different teams to provide clients with timely updates. Strong communication and organizational skills are essential for success in this aspect of the role.

What are the key skills and qualifications needed to thrive as a client account support analyst, and why are they important?

To thrive as a Client Account Support Analyst, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems, data management tools like Excel, and ticketing platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you build trust and efficiently address client concerns. These competencies are vital for ensuring client satisfaction, accurate account management, and maintaining strong business relationships.

What does a client account support analyst do?

A Client Account Support Analyst is responsible for assisting clients with account-related inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. They serve as a liaison between the client and various departments within the company to resolve problems efficiently. Their duties often include managing account data, processing requests, providing product or service information, and supporting clients through phone, email, or chat. Strong communication and problem-solving skills are essential for this role. Additionally, they may help identify opportunities to improve client experience and streamline account management processes.
What are popular job titles related to Client Account Support Analyst jobs in Tennessee? For Client Account Support Analyst jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Client Account Support Analyst jobs in Tennessee look for? The top searched job categories for Client Account Support Analyst jobs in Tennessee are:
What cities in Tennessee are hiring for Client Account Support Analyst jobs? Cities in Tennessee with the most Client Account Support Analyst job openings:
Client Account Support Analyst jobs near you
Infographic showing various Client Account Support Analyst job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Client Support Analyst

CereCore

Nashville, TN • On-site

Contractor

Re-posted 4 days ago

Job description

Classification: Contract-to-Hire
Contract Length: 3 months
CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America's top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.
CereCore is seeking a Client Support Analyst to join our team in Nashville, TN.
Responsibilities:
  • Facilitates Client Support Services for CereCore clients.
  • Documents all customer inquiries, reported issues, and resolutions received via phone calls, emails or other alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner.
  • Creates a positive client support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a consummately professional attitude.
  • Provides expert support within the Revenue Cycle Line of Business specialty. Educates and trains clients one-on-one as needed to resolve requests. Expands current and upcoming product knowledge within the specialty. Trusted for applications, technical, business or operational knowledge.
  • Continually seeks to improve technical skills as they relate to all areas of the support organization through attending classes, providing onsite support to facilities as requested and keeping up to date on industry standards.
  • Contributes to self-help knowledge base entries and documents typical requests, resolutions and work-around procedures.
  • Participates in problem efforts between departments, divisions, vendors, all CereCore business units, and HCA resources.
  • Actively works to ensure CereCore Service Level Agreements are met.
  • Actively participates in and manages incident communication needs and expectations for customers and stakeholders.
  • Provides after-hours and on-call support as required.
  • Participates in CereCore activities and departmental project activities or other duties as assigned; such as: attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation, etc.
Position Requirements:
  • 1-3 years of experience preferred.
  • Bachelor's Degree preferred.
  • Desktop Skills and Customer Support experience preferred.
  • Customer service training/experience.
  • Root cause and trend analysis experience.
  • A working knowledge of Active Directory/NT Account administration preferred.
  • Understanding of IT Infrastructure Library (ITIL) and project management preferred.,
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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